# BigCommerce Reviews **Vendor:** Commerce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 580 ## About BigCommerce About BigCommerce BigCommerce, powered by Commerce, is a flexible enterprise ecommerce platform built to help brands, retailers, manufacturers, and merchants of all sizes grow and innovate without compromise. Its open architecture gives B2C and B2B businesses the freedom to scale, adapt, and solve complex challenges with the flexibility to integrate their preferred tech stack, extend functionality, and tailor the experience to their needs. Companies across industries rely on BigCommerce to power their growth, including Cole Haan, Harvey Nichols, King Arthur Baking Co., Mizuno, and MKM Building Supplies. ## BigCommerce Pros & Cons **What users like:** - Users value the **ease of use** of BigCommerce, appreciating its straightforward interface and seamless functionality. (38 reviews) - Users commend the **top-notch customer support** of BigCommerce, appreciating the dedication and responsiveness of the team. (20 reviews) - Users appreciate the **easy integration** of BigCommerce with various systems, enhancing their overall experience and functionality. (13 reviews) - Users appreciate the **incredible customer service** from BigCommerce, which enhances their overall experience and efficiency. (11 reviews) - Users love the **easy setup** of BigCommerce, enabling quick and efficient online store creation. (11 reviews) - Users love the **user-friendly interface** of BigCommerce, enjoying its built-in features and solid customer support. (11 reviews) - Users appreciate the **easy app integration** in BigCommerce, enhancing their store management and functionality seamlessly. (9 reviews) - E-commerce Services (9 reviews) - User Interface (9 reviews) - Flexibility (6 reviews) **What users dislike:** - Users express concerns over **limited customization** , finding it challenging to tailor themes and functionality for their needs. (11 reviews) - Users feel the price of BigCommerce is **expensive** , suggesting it could be lower for better accessibility. (10 reviews) - Users face **difficult customization** challenges with BigCommerce, limiting flexibility and unique design options for their stores. (8 reviews) - Users struggle with **customization difficulty** , facing limitations in functionality and challenges in modifying themes effectively. (7 reviews) - Users find the **limited features** of BigCommerce inadequate for their business needs, prompting switches to more versatile platforms. (6 reviews) - Developer Dependency (5 reviews) - Learning Curve (5 reviews) - Users find BigCommerce **not user-friendly** , facing a steep learning curve and complicated mobile inventory management. (5 reviews) - Integration Issues (4 reviews) - Users find the **missing features** in BigCommerce frustrating, requiring reliance on third parties or custom builds. (4 reviews) ## BigCommerce Reviews ### 1. Easy Website Building, but Integrations Lag Behind Shopify **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about BigCommerce?** BigCommerce makes it easy to build and maintain a website. Their templates and web design tools remove the need to have coding skills. Their pricing is also competitive in the market. **What do you dislike about BigCommerce?** It doesn't integrate as easily as Shopify with some tools making it impossible to implement some strategies. Customer support can be an issue if you have a team because to contact customer support they need to have the owners account pin. **What problems is BigCommerce solving and how is that benefiting you?** It allows us to sell our products to consumers online without the help of a developer or web designer, although a web designer is often beneficial. ### 2. Straightforward for Basics, but Limited Features and Unresolved Support Issues **Rating:** 2.0/5.0 stars **Reviewed by:** Chad G. | E-Commerce Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about BigCommerce?** Relatively straightforward platform that can meet some basic Ecommerce needs. **What do you dislike about BigCommerce?** Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing needs, lack of resolution when dealing with support. **What problems is BigCommerce solving and how is that benefiting you?** Allows us to sell our products and courses through our domain, track customer order data, and manage our catalogue. ### 3. Faster and Flexible BM app than any other Business manager out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Dev S. | QA analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2024 **What do you like best about BigCommerce?** Bigcommerce has started a partner educational program which allows the users of the app to understand the flow of the BM which is a great thing to do. They also provide certificates for the course. You can implement Bigcommerce smoothly and replace the existing old BM. If site is having products and orders are being placed then this app is best for daily use. The Customer support is also good. They provide a solution instantly if you face any problem. The BM is easy to use on a daily basis. The Layout of the BM is easily understandable. If you are not IT professional then you can also use the BM easily. **What do you dislike about BigCommerce?** New issue that we faced in the project that when we integrated the third-party app "PIMBERLY - which is a product information management tool", there were some restrictions that caused an issue with updating the metafields of the products of the site This is why we needed to update the code and add a new metafield to get our work done. If you find any issue with their BM, then they will release the required changes once in six months with all other changes. which is quite annoying. **What problems is BigCommerce solving and how is that benefiting you?** 1. Minimalist and Easy to understand UI - Helps in knowledge transfer in less time from one to another member of the team. which is a bit frustrating in SFCC where the whole time is given to explain the BM. 2. Fast BM - Helps in the changes made in less time. Changes Due to smooth functionality changes done in BM reflect fast on the storefront. 3. Marketplace - Easy to integrate third parties that are in collab with big commerce. Reducing time in the integration process. ### 4. Reliable, Smooth and Easy to integrate - Business Manager App **Rating:** 4.5/5.0 stars **Reviewed by:** Devkumar S. | Quality Control Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about BigCommerce?** The app was easy to integrate and replace the existing BM. The UI of the app is user friendly. The BM is used daily for orders, updation of product details. It has an extra feature of App Marketplace in which we can easily integrate third party services through bigcommerce. It offers a lot of customisation options. Either we can use the storefront of bigcommerce or we can easily integrate other storefront too as we used in our project. Customer Support is very good solves all the issue raised related to app. Like we were facing issues related to checkout that if the user comes from checkout to storefront the user is logged out on the storefront as we are using storefront of next.js/vercel . Customer support helped us a lot in resolving this issue. **What do you dislike about BigCommerce?** 1. Any issue raised related to app is released after a long time. 2. Products - UI lacks/Hangs when any product is opened. **What problems is BigCommerce solving and how is that benefiting you?** -It is better than SFCC. More efficient, More fast. -Checkout offers more security as payment processor's like Adyen/Paypal/Apple Pay/Klarna are securely integrated. ### 5. Good, Responsive Company with Nice B2B Features **Rating:** 4.0/5.0 stars **Reviewed by:** Mike M. | VP of Commercial, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about BigCommerce?** Super user friendly with intutive interface that doesn't require coding. Customer Support is solid and timely. Uptime is consistent and above standard. They bought bundel B2B which really upgraded their B2B functionality. **What do you dislike about BigCommerce?** Still very much a B2C platform. Upgrades on integrating B2B will be key to their growth in that space. **What problems is BigCommerce solving and how is that benefiting you?** Ease of use is the primary reason why we use this platform. Zero IT involvement is a very convenient way to go to market. Faster and cheaper is the way to go. ### 6. My take on the Global Sensation Big Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Durga Akhila C. | vice president, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about BigCommerce?** Big Commerce has helped many businesses by being scalable enough to small businesses as well as big ones.The customization based on business problems is the coolest feature i have ever seen in a commerce platform ever before.The multi language facility has helped a lot businesses globally increasing their reach.The usage is also easy to adapt and not very difficult.the implementation happens to be the fastest thing associated with the platform.They provide a amazing customer support and thats is the most accesible feature making their platform a global leader.Most of the users come back to the product increasing its frequency of use .Its can be easily integrated with any kind of platforms required. **What do you dislike about BigCommerce?** There is pretty much nothing to dislike about such a good platform as it provides all thenecessary and out of box features . **What problems is BigCommerce solving and how is that benefiting you?** I have been researching a lot of products for my blog and one day i came across this product and just instantly gave it a try for my business.It is helping me streamline my e-commerce operations by providing a platform that simplifies store setup, management, and omnichannel selling. With built-in integrations for payment gateways, marketplaces, and CRM tools like Salesforce, I can efficiently manage my business without heavy development costs.The ability to scale effortlessly, automate processes, and manage multiple sales channels from one platform allows me to focus on growth rather than technical complexities, ultimately improving efficiency, revenue, and customer experience. ### 7. Great Ecommerce Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben C. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about BigCommerce?** Ease of use, ever expanding app marketplace. If there's something you want to do that Bigcommerce doesn't do out of the box, there is probably an app that does it. Customer support is absolutely top notch. Always friendly and very knowledgeable. Implementation was handled by our developer but it has been a breese to use ever since. **What do you dislike about BigCommerce?** Not as customizable as we'd like on certain features. It's good that you can get an app to do what you want, but then you have to pay for that app to do what should be done natively. Also the gift card system leaves a lot to be desired. **What problems is BigCommerce solving and how is that benefiting you?** Bigcommerce allows us to provide a straightforward shopping solution to our customers. The ease of use on the customer side has resulted in more repeat customers. ### 8. Good start, but has growing competition which limits features and freedom **Rating:** 3.5/5.0 stars **Reviewed by:** Ivan M. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about BigCommerce?** Integrates well with 3rd parties such as Google Analytics and various Microsoft extensions. Easy and effective statistics generation. The platform is easy to use and list/buy products. **What do you dislike about BigCommerce?** Doesnt have as much control over pricing. Difficulties logging in with duo-authentication / difficult process for changing password after forgetting it. Customer support lacking. **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce is helping us reach out to a greater amount of customers that don't necessarily overlap with other commercial sa-as companies such as Shopify or Woocommerce. It helps us gain exposure across the market. ### 9. Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Duane L. | Administrator and Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about BigCommerce?** Running a business and an online store is much less stressful using Bigcommerce, I have used Volusion and Shopify, and the most valued service that Bigcommerce offers that is next to none in comparison is the ability to reach out to their qualified tech support team for assistance whenever I am snagged by an issue I found or created. Having live tech support just a phone call away is very comforting on a busy day when you don't always have time to search for the correct documentation to help you solve a problem. Our customers also benefit from this service as it reduces the chance of downtime and errors during their shopping experience with us. I enjoy the shared variants that allow us to reduce product listing data and ease of updating any changes to the function of how the variants are displayed and the ability to create custom rules for a specific variant such as price difference when selected. **What do you dislike about BigCommerce?** Some of the backend functions like not being able to tag customers with a visual color-coded rating system to easily identify customers by their known customer service history - Good Egg Bad Egg. There are a few other things but they are small in the scheme of what makes Bigcommerce our preferred e-commerce platform. **What problems is BigCommerce solving and how is that benefiting you?** Helping us reach out to a global customer base and live human tech support is always there to help. ### 10. Easy to use website building platform **Rating:** 4.5/5.0 stars **Reviewed by:** Steven H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about BigCommerce?** The cost and customizable website building platform that a small business to get a online presences started. It's SEO functionality for each page has been very helpful in building website traffic. The tech support is very responsive in helping to resolve any questions or issues you may have. I am not very tech savvy so this platform helps me complete a goal for my business without paying ridiculous amounts of money to accomplish what I need. **What do you dislike about BigCommerce?** The customer groups should be across all tier levels, as well as save cart feature. **What problems is BigCommerce solving and how is that benefiting you?** I was using a pre made cookie cutter website before switching to bigcommerce. Now I have better website traffic and more growth room, plus customization to help set us apart from others. ### 11. BigCommerce's B2B and Multi-Store Features Shine, the biggest advantage for a SaaS Commerce platform **Rating:** 4.5/5.0 stars **Reviewed by:** 🏃 Brent W P. | Member | Membership Chair at Entrepreneurs'​ Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about BigCommerce?** Robust B2B Module with custom pricing, product catalogs, and order management A scalable and flexible platform that can grow with your business Multi-store functionality for targeted marketing and branding Excellent customer support and guidance **What do you dislike about BigCommerce?** The backend interface is a little dated Theming was a little harder to start, but eventually, we got it **What problems is BigCommerce solving and how is that benefiting you?** The high costs of Magento and the limitations of the platform led me to explore alternative e-commerce solutions. Shopify was another option we considered, but it lacked the Multistore and B2B features that are essential for our business. BigCommerce stood out as a logical choice due to its robust features, scalability, and flexibility. ### 12. Being using Bigcommerce since 2012 **Rating:** 4.0/5.0 stars **Reviewed by:** Jentri Q. | Co owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about BigCommerce?** Bigcommerce is giving us the tools to customize our sites and to have total control on all the interactions with customers and other businesses. Has great customer support. It's fairly easy to implement and create a website. **What do you dislike about BigCommerce?** I wish some of the native integration with Meta and Amazon would work better. **What problems is BigCommerce solving and how is that benefiting you?** Helps me integrate every aspect of our business in one place and it's reliable. ### 13. Good Platform With Lots of Features and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** James M. | Ecommerce Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about BigCommerce?** Bigcommerce is a really good, reliable platform that we have been using for years (we are a toy retailer). As someone who uses the software on most days of the week, I find the interface well laid out, (in my opinion) pretty easy to use, and they always seem to be improving the software. The support team are really good, and can usually help me when I need them to quickly and politely. The ability for us to be able to suggest improvements and vote on others suggestions is really good, and there have been quite a lot of things that we have wanted, implemented into the software. The app store also has tons of apps which are easy to install and use, which we have used to expand our reach to other marketplaces. Integrating with Bigcommerce this way is nice and simple. **What do you dislike about BigCommerce?** As a company with multiple stores online, I wish that Bigcommerce would add the following (because they don't have them currently): The ability to have multiple click and collect locations without the need for additional apps. The site search function is not bad, and seems to be on par with Shopify, however it would be nice for the seach to be natively more intuitive (like Doofinder) but without the need for another installation or subscriptions. Finally, I think that all features should be allowed on all tiers, rather than saving some for the moire expensive tiers. **What problems is BigCommerce solving and how is that benefiting you?** Bigcommerce has enabled us to create and maintain a good looking, professional online presence and even expand our reach and customer base. It allows us to do all of this with a very small team and limited technical expertise ( we bought a theme so that we did not need to code anything). At present, we are happy with Bigcommerce and are going to continue using it. ### 14. Whatever you do, don't use them. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about BigCommerce?** Genuinely nothing. After moving to Bigcommerce all my Analytics stats went backwards. **What do you dislike about BigCommerce?** I used Bigcommerce for less than a year before realizing that all my stats from my wordpress website were going downhill... fast. I've since moved my site and things are going back to normal... Then I get hit with an annual subscription fee as apparently I hadn't cancelled it correctly. I messaged support to try and get a refund but they wouldn't give the money back even though I hadn't been using their services for a few months. Looking at the reviews below it's clear that it's because people are leaving them in droves. I still get messages from Wordpress saying they're about to charge my card for this or that service that I've signed up to and forgotten about... Which gives me time to go in an cancel the service before I'm charged. I'm genuinely shocked how bad Bigcommerce is as a platform - and how bad their customer service is as well. **What problems is BigCommerce solving and how is that benefiting you?** None. I've since moved to Shopify. If you're in any doubt - never choose Bigcommerce. ### 15. Works Reliably with Sterling Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ren Y. | Managing Member. Head Gopher., Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about BigCommerce?** Simple interface. Customer support is available and knowledgable. Lots of 3rd party integration is available. I can download and upload my Customer Reviews from other websites. **What do you dislike about BigCommerce?** Not as snazzy as some other options. Other competitors may be more flashy. **What problems is BigCommerce solving and how is that benefiting you?** Selling to my Customers ### 16. I was working on a website with bigcommerce **Rating:** 3.5/5.0 stars **Reviewed by:** SYED BASAR K. | Senior Executive, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about BigCommerce?** I started a jewelry website at the beginning the process was a little frustrating but as I learned I can say that they have a lot more in customization they are better than competitors like Shopify in many areas **What do you dislike about BigCommerce?** I have an issue related to payment One thing I dislike about Big Commerce is that their customer service is not good but their support is generally good via chat **What problems is BigCommerce solving and how is that benefiting you?** I have also seen Shopify their themes are pretty low but one thing big commerce solving is giving a wide variety of themes that can be customized easily overall they are smooth ### 17. Big Commerce is a great product especially used out of the box **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about BigCommerce?** Big Commerce has a lot of great features out of the box - there are many options for integrating 3rd party software, which is a very helpful thing as more and more solutions are becoming mre important and necessary for online retailers to connect and maintain. Using Big Commerce is fairly straightforward on the back end, and we have not havd many issues finding our way around the admin dashboard. Customer Support has been great - I meet monthly with our BC account rep, and he always has great feedback and advice on how we're doing, so I have found that their support has truly been of great value to us. **What do you dislike about BigCommerce?** We have experienced some pretty heavy pain points for our Wordpress headless implementation. While headless can be a great approach for some, our customizations have made our integration more difficult and much more costly than anticipated, so make sure to research this approach heavily before committing. For those using Big Commerce out of the box, the experience is going to be much smoother and I would highly recommend using the product this way (as opposed to headless) if your business does not have many unique checkout or web experience customizations. **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce has made it easier for our team to maintain our product catalog and update all of our banners and web content centered around promotions and weekly sales. ### 18. A powerful platform for mid to large businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Luke R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about BigCommerce?** BigCommerce is very much that - big. The possibilities are nigh on endless, particularly when partnering with a development agency specialising in BC. There's clearly a drive by BC towards empowering their merchants to go global with lots of tools to make international selling easy. The platform itself is easy to use on a day to day basis, and the customer support is excellent with quick response times and largely quick solutions. The number of integrations with third party platforms is really quite impressive offering lots of choice. **What do you dislike about BigCommerce?** Analytics could be more maleable. Sometimes the platform feels too powerful for our smaller side projects. Working with a development agency or having a developer on the team is very much required with BigCommerce - sometimes even what feel like the simplest of projects require a deep knowledge of APIs etc **What problems is BigCommerce solving and how is that benefiting you?** Offering a singular platform to host our multiple brands. While we don't currently use MultiStore Front, we are looking at this. ### 19. Great support, very stable platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about BigCommerce?** On the rare instances that we have had an issue on Big Commerce, the support we have received has been top-notch. The stability of the platform is the most important benefit we have gotten from Big Commerce, the store has never been down for any amount of time in the 18 or so months we have been using it. Our previous experience with a different product was not the same. We also were live less than 4 months after we made the decision to migrate to Big Commerce and we have around 5,000 SKUs on our site, so it ease of implementation and was huge for us. We also have many different customer types from different b2b and b2c customers, so integrating our ERP seamlessly has been great. **What do you dislike about BigCommerce?** There needs to be a way for there to be 2 store owners, as only the store owner can perform certain functions. This is nitpicking though, we honestly have no complaints. **What problems is BigCommerce solving and how is that benefiting you?** The stabiloity of our old platform was a major issue for us. Big Commerce has been very stable and their support has been great. ### 20. Efficient platform, good customer support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BigCommerce?** Customer support always available in different ways (phone, e mail, chat). **What do you dislike about BigCommerce?** Some performance issues have been unsolved for several months. **What problems is BigCommerce solving and how is that benefiting you?** Expand our customer base to places that we don't currenlty serve. Facilitate our internal odering processing by keeping our sales reps out of the phone lines. Show all the products we offer without the need of having them in stock. ### 21. Transformed Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about BigCommerce?** BigCommerce has allowed our business to expand nationally with ease. The plug and play implementation - without coding knowledge is a huge plus. BC immediately changed the shopping experience for our customers. On top of that, excellent customer support is there for us during times of need, and they never leave us hanging! Overall, we very happy we chose BigCommerce - and have not looked back! **What do you dislike about BigCommerce?** There are many features that we wish we could tailor to our specific needs, but understand BC has built a platform that works for such a wide audience. Some apps help the issues we run into, but not all. **What problems is BigCommerce solving and how is that benefiting you?** Prior to BigCommerce, we did not have an online shopping presence. BC has solved that problem and we continue to use the platform to expand / reach new goals. ### 22. Partnering with BigCommerce. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about BigCommerce?** As a long standing partner of BigCommerce, we've been impressed with the ease of use of the product as well are the ease of integration. We continiously work closely with the BigCommerce team to ensure our connector always up-to-date. The customer support team it top notch and resposnive. The Partner Manager, Kyle, is an absolute pleasure to work with. He's a doer and knows how to get projects done. **What do you dislike about BigCommerce?** There are no downsides about the BigCommerce platform. If there are any negatives, it would from a partner persecptive, it can be difficult to get co-marketing initiatives off the ground. **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce helps our customers sell their catalog online. We also use BigCommerce internally as an extension of Pimberly. Our customers and their vendors/suppliers have the ability to view their products within Pimberly as if they were in a BigCommerce instance. ### 23. Misleading Pricing, Crumbling Customer Service **Rating:** 1.0/5.0 stars **Reviewed by:** David M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about BigCommerce?** I like that it's a fully managed platform with a range of third party plugins that can easily be added, though the plugins don't come close to those available on Shopify. **What do you dislike about BigCommerce?** Their customer service used to be a strength, now it's a real problem. The agents used to be Americans highly trained on the platform. They've since switched to outsourcing their service and it's rare to get a representative with strong English who has a strong education on the platform. On my last ticket, it took me a three weeks to get an answer to a basic question. The first response came a week after my ticket was submitted and asked for my website and support code, both of which were in the initial ticket. The ticket was about a pricing error. On their website it clearly states their pricing. They charge a flat monthly fee for a certain amount of sales per year. Then they charge additional amounts based on "Online sales per year Calculated on a trailing 12-month basis." My plan allowed for $400,000 a year in sales plus $150/month for each additional $200,000 in sales. When my sales went up, my pricing went up. But then my sales went down, and my pricing didn't go back down. I submitted a ticket and when I finally got their response three weeks later, it said that they only automatically raise prices. It's apparently up to me to track when I'm being over billed and submit a ticket asking them to lower the bill to their pricing requirements. Of course, in the three weeks it took them to respond to my ticket, they had already billed me another time. And they will give me no refunds for being over billed. Nothing on their pricing page mentions this and I think it's completely misleading. **What problems is BigCommerce solving and how is that benefiting you?** They give me a fully hosted ecommerce platform. I like that it's someone else's job to make sure my website is up and running 24/7. When I first started with them, they offered excellend service as well. Unfortunately, that has not remained constant. ### 24. Best Commerce must have already been taken. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike Z. | Marketing/Technical Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about BigCommerce?** User-friendly interface. Excellent Customer Service and Customer Support when you need it. **What do you dislike about BigCommerce?** Some essential functions and features are typically available through a third party (there's an app for that) instead of being an important feature created by Big Commerce out of the box to keep your enterprise moving forward. **What problems is BigCommerce solving and how is that benefiting you?** The look and feel of BC is easier to control. Do you want to change the way an address field looks? You can do that. You want a 1-step checkout, which can happen with a few changes without going to a developer. ### 25. Super Important but feel like services are reducing while prices are going up. **Rating:** 4.0/5.0 stars **Reviewed by:** Christen C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about BigCommerce?** Mostly works well! So much easier for us than our old platform, Magento. The direct customer support and regular cadance was nice. **What do you dislike about BigCommerce?** Sometimes it goes down, the rates are going up significantly and the level of service available is going down. **What problems is BigCommerce solving and how is that benefiting you?** Easy platform for our ecommerce site. ### 26. A Comprehensive BigCommerce Review **Rating:** 5.0/5.0 stars **Reviewed by:** DMS R. | Search Engine Optimization Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about BigCommerce?** The platform offers a wide range of customizable themes and templates, robust product management tools, secure payment gateways, and seamless integration with various third-party applications. BigCommerce provides excellent customer support and resources, including a comprehensive knowledge base and community forum, to help users get the most out of their e-commerce stores. **What do you dislike about BigCommerce?** Some users have mentioned that the platform's built-in SEO tools could be more robust, and there are limited customization options for the checkout process. Despite these concerns, BigCommerce remains a highly regarded e-commerce platform offering robust features and benefits for businesses of all sizes. **What problems is BigCommerce solving and how is that benefiting you?** Building an e-commerce website can be a complex and time-consuming process. BigCommerce streamlines the process by providing a user-friendly platform with drag-and-drop functionality, pre-built templates, and customizable themes. As a business grows and its sales volume increases, it may become challenging to manage an online store. BigCommerce is built to be scalable, allowing companies to easily add products, work orders, and process payments, even as their sales volume increases. Security is critical for e-commerce businesses as they deal with sensitive customer information and payment details. BigCommerce provides secure payment gateways, SSL encryption, and PCI compliance to ensure that customer data is protected ### 27. BigCommerce works as a last resort. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Military | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about BigCommerce?** I work at an e-commerce company in the tactical industry, and BigCommerce will still do business with us, unlike other companies such as Shopify and WooCommerce. Happy with that. **What do you dislike about BigCommerce?** The user interface is horrible. Glitchy and often down. Customer support rarely has a clue on how to fix issues. Beyond that, any plugins they usually recommend either do not work or are much harder to implement than BC would lead you to believe, severely limiting your options for customizing your website. **What problems is BigCommerce solving and how is that benefiting you?** It gives us a website on which we can sell products, which is excellent. That is just about it. It creates many more problems than it solves. Again, if we did not HAVE to use them, we definitely would not. ### 28. A software platform that can handle your large or small business **Rating:** 5.0/5.0 stars **Reviewed by:** Austin Z. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about BigCommerce?** Support from day one has been really good. They answer the phone, emails and live chat quickly. I can't say the same for some of their competitors. Feature-rich with good reliability. **What do you dislike about BigCommerce?** I believe that some features that should be included are not there. We wanted to offer more variants than the product page would allow and there was no way for a developer or an app to make the limit higher. We had to change our product strategy to work around this. Some more flexibility would be nice from time to time. **What problems is BigCommerce solving and how is that benefiting you?** They offered a platform that supported us with good customer service, reliability and growth potential. Many features that are a cost option on other platforms are included with big commerce. ### 29. VP of eCommerce & Operations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about BigCommerce?** We are able to extend into product extensions we were limited to sell on Shopify **What do you dislike about BigCommerce?** Their customer / technical support & limited reporting **What problems is BigCommerce solving and how is that benefiting you?** Ability to extending our product offering with limited regulations ### 30. Next Generation Platform for Growing Merchants **Rating:** 5.0/5.0 stars **Reviewed by:** Sergei O. | CEO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2021 **What do you like best about BigCommerce?** BigCommerce platform reflects the best engineering practices combined with the product that focuses on the best possible shopper experience. Rather than building a monolith, a BC team forged a reliable shopping cart that scales as your business grows. It provides an expandable platform for partners and developers to innovate on. The API documentation is excellent, and developers share a lot of knowledge/know-how in open forums. The BC customer and partner support teams are world-class, simply unprecedented amongst eCommerce platform leaders. Many of our clients choose BC over other platforms due to its lightweight, quicker time to market, and less cost of implementation and integration effort than other platforms. The platform roadmap of features and innovation is rich, filled with fundamental merchant enablers, such as omnichannel, multi-storefront, and international commerce features. **What do you dislike about BigCommerce?** With its passionate focus on being the best-of-breed shopping cart, BigCommerce also is relatively standardized in its core features. Customization is possible but comes at a cost when one has to build a unique integration or s set of business rules. We usually build cloud custom serverless apps and connect them to the back end of a BC store for our clients when something advanced is required. However, for most use cases, there are plenty of apps and extensions available through the BC marketplace. They cover a broad range of B2B and B2C functionality and integrations with the most popular eCommerce products and services, such as marketplaces, payment gateways, shipping and financing methods, tax services, personalization engines, and others. **Recommendations to others considering BigCommerce:** People often confuse BigCommerce with Shopify or Magento in terms of their architecture / similarity, but all three represent entirely different approaches to engineering a modern eCommerce solution. BigCommerce is an excellent choice for merchants that have both needs and means to grow their online businesses and who want to get up to speed fast. **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce works in both end-to-end as well as headless deployment options; we have implemented both quite effectively. We have successfully deployed custom business logic and rules to enhance and expand BC functionality for our clients. It worked for clients of all sizes ranging from a regional B2B music accessories manufacturer and distributor to a national auto parts retailer. We work with Fortune 1000 brands that use BigCommerce in their DTC / direct-to-consumer channel experimentation and are building great-looking sites leveraging its OTB templates as well as fully custom storefronts. ### 31. Bigcommerece,A flexible e-commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra Milena M. | Gerente Regional Bogotá, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about BigCommerce?** The ease of implementation and the comfortable payment plans. Customer support is very good in any language. **What do you dislike about BigCommerce?** As it is entering Latin America, it still needs to implement some facilities, which it already has in the United States. **What problems is BigCommerce solving and how is that benefiting you?** Implement my store with many products, with ease and with support from your partners- ### 32. Poor service and communication when things go off the rails **Rating:** 1.5/5.0 stars **Reviewed by:** Albert R. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2021 **What do you like best about BigCommerce?** It's easy to use and it's helpful to manage sort data **What do you dislike about BigCommerce?** Lack of customer service. It's poor. Their communication system went down, payment method expired, they admittedly due to internal glitch in communication failed to notify me, proceeds to take site down in peak season, and then offers no make good, proceeds to tell me we don't refund monthly fees?? Meanwhile, a small business during COVID LOSES TWO DAYS OF ONLINE REVENUE AFTER THEY FAIL TO MEET THEIR COMMUNICATION OR ANY COMMUNICATION OBLIGATIONS. THIS IS NOT GOOD BUSINESS. DOESN'T MATTER HOW WONDERFUL THE TOOL IS IF THE COMPANY ISNT WILLING TO PROVIDE SUPPORT AND CUSTOMER SERVICE TO A 6 YEAR+ SUBSCRIBER ON THE TWO BIGGEST ONLINE PICKUP HOLIDAY ORDERS OF OUR YEAR. THEN TO BE TOLD REPEATEDLY TOLD, ALBEIT THEY ARE ADDMITTEDLY AT FAULT, WE DONT REIMBURSE ANYONE EVER AND ITS MY OBLIGATION TO UPDATE THE CREDIT CARD DATE?? ARE YPU KIDDING HAVE YOU RUN A SMALL BUSINESS, NO ONE HAS TIME FOR THAT AND THATS WHY WE WERE SIGNED UP FOR AUTO PAY; ALL COMPANIES ON AUTOPAY NOTIFY THEIR CUSTOMERS OF EXPIRING PAYMENT METHODS TO AVOID THIS, BUT WHEN THIS ONE HAS A "GLITCH" AS THEY CALL IT, THEY DONT OWN IT. THEY SAY "OH WELL, LETS JUST GET THE ACCOUNT UP TO DATE AND YOU LOST WHAT YOU LOST. YOUR PROBLEM, NOT OURS." If not resolved to my satisfaction, I, moving to Shopify. I am gravely disappointed that a platform service as well designed as this one is not backed up by a customer service to match. **Recommendations to others considering BigCommerce:** Be wary. The tool is great. The customer support is beyond lacking or small business oriented. I don't care they brag they can support big brands too like Ben & Jerry's but when I ask for support for their screw up they lay it all at the feet of the SB owner. Not SB oriented at all! **What problems is BigCommerce solving and how is that benefiting you?** At the Moment, none. I have on th e past but now I have encountered the brick wall that is their customer service policy, which is more like a them policy vs a custo,er policy. Having over ten years running a customer service division in a prior company, not that the individual was rude (he was professional and calm), but the untenable, non custo,er focused script and facts he was using demoed to me that they are not trained for custo,er service but customer mitigation admitting no wrong and simply putting the entire onus on the customer. Again bad business 101, if u provide a a Customer w poor service, and it's ur fault, u make it good. No one is align for the potential revenue back but the least they could do is refund me a month fee of $30to make up for their own inadequacy and failure to provide correct communication ### 33. BigCommerce for Small Business ecommerce business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about BigCommerce?** Support managing large number of products, I particularly love the ability to manage via exports and imports of CSV files. Great functionality provided to customize website using PageBuilder and third-party apps. User documentation and real-time customer support is terrific. **What do you dislike about BigCommerce?** Some customizations require advanced knowledge of HTML and CSS. **What problems is BigCommerce solving and how is that benefiting you?** Displaying current inventory levels for our large catalog file - we use a third-party app to update available inventory from our core Sage database. Displaying available inventory has increased online sales, particularly during the current supply chain challenges. ### 34. Excellent Customer Service and Robust Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about BigCommerce?** Customer and Sales Support is by far the best. The product is robust with lots of features and excellent apps that plug in. I've been a customer for many years and have no plans for switching. Thank you Big Commerce for making eCommerce easy. **What do you dislike about BigCommerce?** There's really nothing to dislike that I can think of right now. I mean pricing could always be lower it's a little bit expensive but you get what you pay for I guess. **Recommendations to others considering BigCommerce:** I checked other platforms I did a lot of research before choosing Bigcommerce. Shopify is very similar however I heard the support wasn't as good. Also they didn't have a wholesale B2B functionality that was robust or even close to robots. I'm using bundle B2B which is the Plug-In or app for Bigcommerce and is extremely robust and the team is amazing. I highly recommend using Bigcommerce. **What problems is BigCommerce solving and how is that benefiting you?** Making it easier for customers to do business with us which is driving sales. ### 35. Sell Anything Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Naveen P. | Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2022 **What do you like best about BigCommerce?** It provides best customer care support and has inbuilt features. It provides free trial to enjoy the services. **What do you dislike about BigCommerce?** We need to implement inbuilt drop shipping. It has automated email report and has abandoned cart. **Recommendations to others considering BigCommerce:** It's Premium and Integration Services **What problems is BigCommerce solving and how is that benefiting you?** I am loving it's user friendly template that they offer. They have a professional store, without paying somebody online aspect for me. ### 36. BigCommerce over Any other every day of the week **Rating:** 5.0/5.0 stars **Reviewed by:** Lysa R. | B, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about BigCommerce?** I like that includes so many elements that you would have to pay separately for on other platforms. It integrates with so many marketplace platforms as well. I like the BC Community online as well as on social media platforms. Everyone is so willing to help others improve their site or solve a problem. It's user friendly so that a beginner can start right away. The tutorials that BigCommerce offers really help with any level one may be on. The chat feature is extremely helpful when you're needing something quick. **What do you dislike about BigCommerce?** I wish there were more free templates to use but overall, especially with being able to add different elements to your home page, the templates provided suffice. You can make it your own without having to code on your own, which I do not. **Recommendations to others considering BigCommerce:** I would definitely recommend BigCommerce to anyone wanting to have an online business. The ease of use along with the customer support sets them apart from others. **What problems is BigCommerce solving and how is that benefiting you?** I'm able to list products I house in a warehouse as well as dropship. I can also use the POS in my brick and mortar. ### 37. Best E-commerce product and website provider for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2021 **What do you like best about BigCommerce?** The multiple payment providers is particularly my favorite. Bigcommerce provides a variety of payment providers from both Android and Apple platforms and other offline payment providers as well. Matter of fact, whatever payment provider you use or want to use, there's a high percent chance it's compatible with bigcommerce **What do you dislike about BigCommerce?** Haven't found anything other than lesser integrated apps or rather lesser major integrations. While there's a lot of apps that can cover for some of the major apps and marketplaces out there.. these cover or back up apps don't work as efficiently as the major apps/marketplaces themselves. But other than this problem, Bigcommerce is good to go **Recommendations to others considering BigCommerce:** For those looking to start a business on a large scale or just to manage their small businesses, check out the free trial system first and try to see all the options they have available for you before moving to get a standard or plus or any subscription. Check out the app marketplace and all to make sure you're satisfied with what they offer. **What problems is BigCommerce solving and how is that benefiting you?** The integrations is the only problems I have with bigcommerce. I look to use API as the customer support advised me to but from the other end, it's another problem which just keeps going off making the situation more complicated. Bigcommerce already has the apps I need to run my business but some marketplaces I am looking to establish my business in, they're absent. ### 38. Bigcommerce is for me, the best and most reliable to help grow your business and sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about BigCommerce?** I remember those early times, starting my business was really difficult. I tried to build websites and add my products, tried to keep up with the complexity and lots of theme options some of which you dont even understand how they work. But then I found bigcommerce where they have perks like no limits on the products you can upload, help extend free trial until you're ready to try a custom domain, setting up websites is smooth and easy, and if you need help, the customer support is right there to help you asap.. no waiting for bots to connect you and all the other annoying things other websites do! Interms of setting up mainly "A Store" Big commerce is THE ONE!. **What do you dislike about BigCommerce?** There's really nothing to dislike. They love and support you get from bigcommerce is enough to not even take their mistakes into consideration (thats if they even have any mistakes). Bigcommerce always tend to fix whatever problems you are encountering no matter when you contact them from morning to past midnight, there's always someone to help. There's really nothing to dislike. Not even the prices are expensive its all just right. **Recommendations to others considering BigCommerce:** If you're looking to get your company, business, ideas, whatever you want to boost, bigcommerce is the site to go. You'll find almost every tool to help you boost your company and sales and its easy to set up **What problems is BigCommerce solving and how is that benefiting you?** Right now I don't have any problems only that some core apps which I would like to set up my website and establish my products on their markets, are not available yet. But everything is a step and hopefully soon they'll integrate these apps and offer more and more perks for customers. As for benefits.. there are alot. Updating website/store themes daily, free shipping settings, fast and reliable customer services, the list could go on and on. ### 39. They have really helped me take my company to the next level and helped increase sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Ken F. | Owner/OP - Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about BigCommerce?** I have struggled with trying to run a webstore myself for years as I have a small home based company and was trying to cover all the bases myself. After trying a bunch of different scripts and websites a friend recommended Big Commerce to me to have a look at. They will give you a free trial which is nice to see if what they have works for your needs and were really good about answering any questions I had. Setting up my new website went really smoothly, and between asking questions of Support and watching/reading the very helpful pages and videos they have available I was able to put up a website I am finally proud of and works smoothly for my customers. It is really easy to modify the looks of your site using their templates and WYSIWYG page builder that they provide for you, it did not take me very long to figure out the basics. What is also nice that if you are a beginner or a expert you can modify your website looks, where trying to figure out coding, and css info to modify pages on other platforms would get me very confused and never turn out as good as I had hoped. But with their page builder I have been able to modify all the pages to look just like how I want, and adding additional pages as needed is simple also. Being able to add whatever shipping methods and Payment methods you require is really handy and easy to do and almost right away I noticed a increase in my sales. Something that for at least myself that really worked out perfect was being able to have some orders set to a Pre-Order status, as I make many products by hand, so there is a lead time from order date to shipping date. I had struggled to make this work before, but was thrilled to be able to incorporate it into my website and its worked better then I could have hoped for. **What do you dislike about BigCommerce?** At this time, I can not think of anything that I would say I dislike about things. I have been really pleased with everything up to this time, from support, to value for your $$$. **Recommendations to others considering BigCommerce:** Take a little time to create a Free account and have a hands on look at the interface. This is what I did before making any commitment with them and it gave me a good chance to see that not only did the company have everything I needed but had a ton more options I had not even thought about. Support have been really good about helping with even dumb questions, so do not be afraid to ask. They have a really useful help section with videos and Help pages, so be sure to check them out. **What problems is BigCommerce solving and how is that benefiting you?** I tried to run my own webstores in the past, and struggled. I suffered a bunch of site crashes and rebuilds which makes a customer not trust you with constantly seeing new sites, having to register again. I have been able to build a website with BigCommerce that I never thought I could do myself, and with the stability of the site, it takes a load of pressure off my shoulders which really is fantastic!!! Having automatic shipping quoting working has really worked out where, as before I could never figure out how to make that work, but have been able to now have everything set up automatic which has I am sure increased sales. ### 40. Great online store host **Rating:** 5.0/5.0 stars **Reviewed by:** Charles L. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about BigCommerce?** Their customer support is fantastic. If you have any questions or issues, you can connect immediately via chat. The themes are great and very easy to design using Page Builder. Then there are apps that make the process much smoother such as QuickBooks Online syncing pricing and quantities, ShipStation to seamlessly capture and process orders, inkFrog to connect to eBay and Amazon, plus other beneficial apps. **What do you dislike about BigCommerce?** BC has product bulk editing, however it needs to be expanded to include product cost. Also themes that are free are limited. **What problems is BigCommerce solving and how is that benefiting you?** Being able to sell online with a reliable host with immediate customer support is a biggie. We have been able to reach a whole new customer audience by seamlessly integrating with eBay. All we have to do is print out the shipping labels when the orders come in. ### 41. chronic issues and a lack of support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about BigCommerce?** It takes orders when I need to input them. Other than that it has major problems that limit my business. **What do you dislike about BigCommerce?** It is an empty platform that you have to pay to add on anything useful, most analytics are lacking, everything a normal business would want you have to pay to add on. It is a waste of money. We are presently looking for a CRM to replace it as it does a terrible job. Support sucks. You cannot look up customers with their phone. It drops zip codes out regularly. **What problems is BigCommerce solving and how is that benefiting you?** None whatsoever, it creates more work attempting to do basic things. When you try to drill down to something and it gives incorrect results or does not understand you have to start all over again. Customer files are difficult to maintain. It is impossible to get adequate support. The link between shipstation and commerce breaks regularly. Shipper HQ the recommended ap is lacking majorly in understanding dimensions etc ### 42. I think bigcommerce is good but u still prefer/depend on other sites for some features **Rating:** 3.0/5.0 stars **Reviewed by:** Antonio G. | Pharmacy tech, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about BigCommerce?** I can upload as much products as I want and I don't have to upgrade to make my store live **What do you dislike about BigCommerce?** I can't integrate it with my other marketplaces and it's annoyin because I have reached out to customer support but they keep telling me yo use API and i don't even know how to use this **Recommendations to others considering BigCommerce:** Can't really say I'd recommend it because like I said earlier it's missing some of my favorable core features and integrations as well **What problems is BigCommerce solving and how is that benefiting you?** Using API is one of the major problems I have. But benefits wise I'm still counting how much I can get. ### 43. Big Commerce Was a Big Upgrade for Us **Rating:** 4.5/5.0 stars **Reviewed by:** James G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about BigCommerce?** More than anything else, I love the 24-7 customer support **What do you dislike about BigCommerce?** They don't have as many out-of-the-box tools developed as Shopify but what they do have is high quality and helpful. **What problems is BigCommerce solving and how is that benefiting you?** We wanted the flexibility to add, delete, update products via csv. We wanted to add custom elements to our site that are unique to our business and long-term want to have an open-API so we can expand our site's functionality. ### 44. The features are limited. Not that it's bad it's just sometimes I want to expose my site but cannot **Rating:** 3.5/5.0 stars **Reviewed by:** Christian H. | Warehouse associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about BigCommerce?** Unlike other sites that have limited functionality.. bigcommerce had a variety of upsides.. great themes... fast and reliable customer support.. unlimited product imports.. and they even help you with trial problems **What do you dislike about BigCommerce?** The integrations are limited. While it had facebook insta amazon wish walmart and other major marketplaces.. it needs integrations like apps that help you create mobile versions of your site and apps that help you sell or import your products to other merchant apps **What problems is BigCommerce solving and how is that benefiting you?** Benefits is the trial periods and unlimited product imports. Other commerce sites like shopify woocommerce godaddy and all have limited product imports or short trial periods but bigcommerce is willing to work with you on increasing your trial times and they have unlimited product imports ### 45. BigCommerce Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about BigCommerce?** BigCommerce is well-supported by other apps and has excellent customer support! **What do you dislike about BigCommerce?** There is occasional downtime and bugs that occur, but their engineers are usually quick to respond. **What problems is BigCommerce solving and how is that benefiting you?** Using BigCommerce has allowed our online business to scale rapidly, adding a variety of apps and customizations. ### 46. E-commerce backup accuracy is achieved with bigcommerce. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about BigCommerce?** The bigcommerce software possesses in its power collaborative business web tracking tools by means of digital asset management construction formats, sales contact data circulation, internal product control schedules, simplified electronic access moderations, marketing addressing through encrypted servers, advertising computer package manipulations, market growth network prioritization, internal inventory tracking adaptations, real-time presentation design advisories, adjustable marketing constructions, negotiations through robust connection interactions, intuitive offer management, relationship communication marketing, user data training, commercial revenue referral regulation assistances, are taken care of with this campaign traffic scheme. **What do you dislike about BigCommerce?** The bigcommerce system has cloud shopping provisioning errors, where its billing qualification is deficient in showing bank data of the payment issuer, wrongly placing personal customer information such as real estate addresses and transaction reference codes, creating a disproportionate data loading security, so a secondary page should be configured with private messaging to establish password encryption orders and scalability of manual purchase control, originating better sales situations for users, a very simple interface, expressed in gray and white letters with an upper left triangle to support their operations. **Recommendations to others considering BigCommerce:** I recommend the management of coordinates balanced by e-commerce actions originated with bigcommerce sales connectivity system, who exercises a precision of cloud communication networks for company products, intelligent analytical content crawls, email utilizations for sending real-time product presentations, multimedia content validation supports, professional campaign funding, statistical sales creation relationships, sales query planning, sample feedback advice, analog metadata security, make this shopping report loading system recommendable. **What problems is BigCommerce solving and how is that benefiting you?** To stimulate public actions of relating real-time campaign presentation formats, finance shopping security operations, processing robust presentation scales of simplified contents, offering business solutions in a professional way, customer contact list groupings, api address creation, schematization of editing template channels, customer purchase linkage assists, inventory supply incorporations for campaign budgets, user purchase tracking valuation indications, unified accounting calculations, are developed through the uses of this marketing tool panel in my company. ### 47. Bigcommerce efficient large-scale sales. **Rating:** 3.5/5.0 stars **Reviewed by:** Jhon B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2020 **What do you like best about BigCommerce?** This platform allows you to sell your products online without the need to create a web page, you do not need to have technical or design knowledge to do so as it provides easy-to-use tools and functions to run a successful electronic store. It offers a wide variety of theme templates so that your page looks good, you will achieve a greater customer reach than usual and your profits will increase significantly. **What do you dislike about BigCommerce?** Our performance with the platform has been increasing and the results are very good, better than we expected, but sometimes when we go to the statistics for some reason they stop working or are simply delayed, they should improve this for optimal performance This does not mean that it is a bad platform, but it could be much better than it is now. **Recommendations to others considering BigCommerce:** This is an ideal platform for the electronic commerce of our business, we have not had significant problems simply doubts and solved in a very short time. It gives you the opportunity to have a commercial fluidity, you save a lot of time that you can channel in other areas of the company that you need, it is very easy to learn to use and your profits will increase quickly, recommended. **What problems is BigCommerce solving and how is that benefiting you?** Without a doubt it was the best option we took to start our electronic commerce since we do not know how to make a website. They provide us with great functions and tools to optimize our work, we perform customer segmentation in the option that of customers, we also have good management in the variation of prices for the type of customer, we have greater work fluency. Their integrations and support are essential for our business to run in the best way and our productivity is at full throttle, I must also emphasize that the customer service is very good, they are always willing to help the user for an optimal performance of the platform. Our sales have grown in a short time and the objectives we had set were met, in general it is very complete. ### 48. Big Commerce. User friendly and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about BigCommerce?** The templates are easy to use and have so many apps that can be integrated. In addition customer support makes everything so much better! **What do you dislike about BigCommerce?** I can’t say anything negative about big Commerce. **Recommendations to others considering BigCommerce:** Using Big Commerce for 10+ years with 2 different businesses, I would highly recommend the platform to anyone. The ease of use, the integration of apps and the customer service are all excellent. I built my first website as a beginner and felt very comfortable because it was so user friendly. **What problems is BigCommerce solving and how is that benefiting you?** The benefits are endless. I get alerts when there are new apps and tips on what I can do to improve conversions. ### 49. Poor customer service, poor tech support, non existent billing or management dept **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2018 **What do you like best about BigCommerce?** SEO field to add keywords, etc., easy to use **What do you dislike about BigCommerce?** Unethical business practices, overcharged me and threatened to shut my site down.Customer service is lacking, no sense of urgency, refuse to allow you to speak to any management or billing department. This was not always the case, apparently there are new owners. I would not set up a new business with them, and would move but it's a large project and expense so I'm stuck. **What problems is BigCommerce solving and how is that benefiting you?** Not sure what this means? I sell merchandise. ### 50. BigCommerce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about BigCommerce?** It has a very easy to use interface. Allows you to easily teach team members how to assist customers, add products, and more. They have a great support website where you can find forums on almost anything you need help with in BigCommerce. Their livechat support is also very quick and helpful. Intergration of most apps is easy. Recommend shogun and justuno apps if running a e-commerce site with BigCommerce. **What do you dislike about BigCommerce?** Not the most advanced for promotions or shipping. Needs several external apps to run most efficiently. Some free, some paid for. Would like to see some of the same features from Shopify, like the easy text checkout feature and Instagram integration. If you do personalized items it is a bit tricky to set up those as well and sometimes limits you. **What problems is BigCommerce solving and how is that benefiting you?** Easy e-commerce platform. Many team members can assist on their own user roles. This makes it easy to get things done. Customer service representative has their own role, marketing team, product manager, etc... BigCommerce pulls data from your store to social media for easy tagging of products on Facebook and Instagram. ## BigCommerce Discussions - [Who uses BigCommerce?](https://www.g2.com/discussions/who-uses-bigcommerce) - 1 comment, 1 upvote - [Big Commerce Likes And Dislikes](https://www.g2.com/discussions/big-commerce-likes-and-dislikes) - 1 comment, 1 upvote - [Is there a way to change the formatting on invoices to show any activity after the initial purchase?](https://www.g2.com/discussions/is-there-a-way-to-change-the-formatting-on-invoices-to-show-any-activity-after-the-initial-purchase) - 1 comment, 1 upvote - [What software does BigCommerce integrate with?](https://www.g2.com/discussions/42165-what-software-does-bigcommerce-integrate-with) - 2 comments, 1 upvote - [How do we get the best version of bigcommerce and where?](https://www.g2.com/discussions/how-do-we-get-the-best-version-of-bigcommerce-and-where) - 1 comment, 1 upvote - [View BigCommerce pricing details and edition comparison](https://www.g2.com/products/bigcommerce/reviews?utf8=%E2%9C%93&filters%5Bkeyphrases%5D=customer+support&order=g2_default&filters%5Bcomment_answer_values%5D=§ion=pricing&secure%5Bexpires_at%5D=2026-05-27+22%3A30%3A31+-0500&secure%5Bsession_id%5D=487a3a69-1913-41b3-b0d0-73dfb393521c&secure%5Btoken%5D=9a74f16a9e26f6f53871fd7230ab3388667c0aa531a3d71dc2ce005e0902ff83&format=llm_user) ## BigCommerce Integrations - [99minds](https://www.g2.com/products/99minds/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [Addrexx](https://www.g2.com/products/addrexx/reviews) - [Akeneo PIM](https://www.g2.com/products/akeneo-pim/reviews) - [Algolia](https://www.g2.com/products/algolia/reviews) - [At Last](https://www.g2.com/products/at-last/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Azure Functions](https://www.g2.com/products/azure-functions/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Celigo](https://www.g2.com/products/celigo/reviews) - [Doogma Designer](https://www.g2.com/products/doogma-designer/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Fishbowl Inventory](https://www.g2.com/products/fishbowl-inventory/reviews) - [Glew](https://www.g2.com/products/glew/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Klevu](https://www.g2.com/products/klevu/reviews) - [LitCommerce](https://www.g2.com/products/litcommerce/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [Omnichannel Order Hub](https://www.g2.com/products/omnichannel-order-hub/reviews) - [PayPal BrainTree](https://www.g2.com/products/paypal-braintree/reviews) - [Sage 100](https://www.g2.com/products/sage-100/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) ## BigCommerce Features **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Admin Access Rights - Cross Browser Support - Performance and Reliability ## Top BigCommerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (849 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (546 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (294 reviews)