G2

Rolfy J.

Small-Business (50 or fewer emp.)

10/23/2026

"Fast Remote Assistance, Even with Unstable Connections"

4.5/5

What do you like best about BeyondTrust Remote Support?

I like BeyondTrust Remote Support because I can provide technical assistance remotely, easily connect with other teams, and diagnose and resolve issues in less time without traveling to other branches. I can also monitor the changes users make and have more security. The initial setup was simple. Review collected by and hosted on G2.com.

What do you dislike about BeyondTrust Remote Support?

I would like BeyondTrust Remote Support to improve the stability and speed of remote connections, reduce latency, and avoid disconnections during sessions, especially when the network is unstable. It would also help if error messages made it easier to identify the problem. The initial setup was simple, although some connection, permission, and access adjustments required technical knowledge. Review collected by and hosted on G2.com.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

I use BeyondTrust Remote Support to provide remote technical assistance and solve problems on devices and with users without traveling. I easily connect, diagnose, and resolve incidents in less time; I can also monitor the changes users make and have more security than with a VPN client. Review collected by and hosted on G2.com.