G2

Karen V.

Enterprise (> 1000 emp.)

7/30/2018

"Robust system accommodates our needs for benefits enrollment and recordkeeping."

5/5

What do you like best about Benefitfocus?

System electronic enrollment and record keeping enables offering of multiple plan options; direct reporting to carriers; electronic input from payroll. Ease of employee access and navigation; employees readily understood logic behind functionality in the system; tools enabling employees' comparison of plans to make an educated election of coverage on an individual basis. Benefitfocus very well-prepared to test configuration of system before moving to production. Implementation managed very well. Data and reporting tools in system support our internal billing as well as payment to carriers for elected coverage; analysis of benefits usage. Client community forum for vetting suggested updates and enhancements supports responsiveness to customer needs. Review collected by and hosted on G2.com.

What do you dislike about Benefitfocus?

Sometimes technical support is not knowledgeable of our plan designs. Review collected by and hosted on G2.com.

Recommendations to others considering Benefitfocus:

Take advantage of all support and tools available to enhance use of the software. Review collected by and hosted on G2.com.

What problems is Benefitfocus solving and how is that benefiting you?

Able to offer affordable options for coverage and provide more choices for employees. Reduced paper use and moved employee benefits enrollment to an electronic, web-based process that is more secure, more accurate, more accessible, and more sustainable. Enabled us to provide more consistent information to employees about benefits, and provided tools employees may use to obtain answers to questions without requiring staff support. Enabled us to provide employees direct links to carriers, improving service. Able to eliminate third-party billing for internal billing by taking advantage of the reporting features of the software. System supports analysis of plan use that improves our ability to make informed decisions about plan design. Review collected by and hosted on G2.com.