G2

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/29/2020

"Interana is great for tracking what actions your customer did for bug investigations!"

5/5

What do you like best about Behavure.ai?

The UI is simple and allows for me search for what actions the customer performed so that I can easily reproduce a bug report if necessary. Review collected by and hosted on G2.com.

What do you dislike about Behavure.ai?

Learning curve is a bit high if you are not familiar with how to search for data,

If you are new to the support industry w/o much technical background, you may have a hard time, but after you learn the basics, it's probably one of the strongest tools to have in your repertoire. Review collected by and hosted on G2.com.

What problems is Behavure.ai solving and how is that benefiting you?

I am a support agent. We receive a random reports about why a user is hitting a specific error. Fortunately, not all reports are bugs, but instead, user error. We use interana to check what actions a user is performing to understand what buttons are selected, which may be causing this error. If it is indeed user error, we send out comms to the user that the issue is expected behavior and we make a report to our engineering team about a common pain point a user may be experiencing. (for possible changes to make the product much more intuitive) Review collected by and hosted on G2.com.