Beambox, from the perspective of hotel operations, is working as a ‘set it and forget it’ tool for us, generating great results without adding pressure to our Front Desk. We are utilizing it at our 4 properties in Central London. One of its greatest advantages is its ‘Hardware Agnosticism’. It has easily integrated with our existing Cisco Meraki and Ubiquiti equipment without further ado.

Also, the feature saving guests Wi-Fi connection logs automatically as per the UK hospitality law has significantly eased our administrative compliance burden. In parallel, the visualisation of a dashboard that updates in real time allows us to optimise our housekeeping schedule and, in turn, significantly boosts operational efficiency at the hotel. Review collected by and hosted on G2.com.

The user-level analytics should be improved. Even though we can see overall connection numbers, we cannot follow the purchase behaviour of a particular guest onsite unless we manually check it with our PMS (Oracle Opera).

This can create some challenges in the revenue team’s ability to determine true attribution.

Also, during the first whitelisting of the network, a lot of back-end contact had to take place between our IT provider and Beambox support that drew out the onboarding time slightly. Reducing our weekly manual work would be made possible with a new feature in reporting export option which saves custom date ranges. Review collected by and hosted on G2.com.