--- title: Bazaarvoice Reviews meta_title: 'Bazaarvoice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 809 reviews by the users' company size, role or industry to find out how Bazaarvoice works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 809 scale: '5' date_modified: '2026-06-30' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Bazaarvoice Reviews **Vendor:** Bazaarvoice **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 809 ## About Bazaarvoice Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen. ## Bazaarvoice Pros & Cons **What users like:** - Users value the **responsive customer support** of Bazaarvoice, enhancing their campaign experiences and technical implementations. (6 reviews) - Users value the **extensive retail syndication network** of Bazaarvoice, enhancing product visibility and consumer confidence significantly. (6 reviews) - Users commend the **ease of use** of Bazaarvoice, finding implementation and navigation straightforward and efficient. (5 reviews) - Users find the **setup ease** of Bazaarvoice exceptional, appreciating quick implementation and user-friendly navigation. (5 reviews) - Users love the **flawless syndication of reviews** across various platforms, enhancing their product visibility significantly. (5 reviews) - Easy Implementation (4 reviews) - Users find Bazaarvoice **very helpful** for product launches, efficiently managing reviews and syndication across channels. (4 reviews) - Implementation Ease (4 reviews) - Users value the **efficient syndication of reviews** , benefiting from Bazaarvoice's extensive partnerships with major retailers. (4 reviews) - Campaign Management (3 reviews) **What users dislike:** - Users find the **difficult learning curve** with Bazaarvoice's navigation and filtering to be time-consuming and frustrating. (6 reviews) - Users find Bazaarvoice to be **expensive** , with inflexible contracts and hidden costs significantly affecting their business. (6 reviews) - Users express frustration over **insufficient information** leading to confusion and reliance on self-help tools rather than personal support. (6 reviews) - Users express frustration over Bazaarvoice's **rigid contracts and unresponsive customer service** , highlighting a negative vendor experience. (6 reviews) - Users report **poor customer support** from Bazaarvoice, citing unhelpfulness and inflexible contract practices that hinder collaboration. (5 reviews) - Users find the **complex usage** of Bazaarvoice challenging, especially with navigation and time-consuming processes affecting efficiency. (4 reviews) - High Pricing (4 reviews) - Users express frustration over **inadequate support** from Bazaarvoice, citing poor customer service and unclear communication as major issues. (4 reviews) - Poor Management (4 reviews) - Pricing Issues (4 reviews) ## Bazaarvoice Reviews ### 1. 5 Years In **Rating:** 4.5/5.0 stars **Reviewed by:** James M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Bazaarvoice?** They are the top player in the space they operate and we have been using them for over 5 years. I love their try it program and how easy it is to get reviews on your website that also sync out to big retailers. Also appreacite the social commerce IG microsites we use through them and that they are constantly adding technology/benefits to their products. Customer service is helpful!!! **What do you dislike about Bazaarvoice?** they send an invoice and then a week later send an email about payment. We have been with them for over 5 years, have always paid everything, yet they are always breathing down our throats. **What problems is Bazaarvoice solving and how is that benefiting you?** helping us easily get reviews on our site and our retailers sites as well as their IG microsite. ### 2. Tremendous Solution for Business Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Twist and Shout – Manager/Social Media Director/ Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** The all-in-one platform that allows our business to manage and respond to customer content such as questions and reviews makes everything quick and easy. The system of sampling reviews and mapping to the proper UPCs is very intuitive and easy to manage. The support staff is always very responsive and helpful, they are thorough in their investigations and always follow up in a timely manner to ensure we are always updated with the latest developments. I like how available the platform and staff are, we submit campaigns frequently and are always using the portal to monitor customer feedback and answer their questions. The setup and implementation of new campaigns is very simple and intuitive. They provide a lot of opportunities in the campaign submissions to provide instructions and details for exactly what you need from them. Syndicating the content to our different retail partners is very easy as they integrate with almost all major retailers and managing the content across platforms is very simple thanks to their portal. **What do you dislike about Bazaarvoice?** On rare occasions, content from a listing on a retailer's website will stop syndicating to our portal. Customer Support is usually very quick with their investigation and correction of the issue. **What problems is Bazaarvoice solving and how is that benefiting you?** Launching new products is much easier thanks to the review management system. It is also much easier to identify trends in product reviews thanks to the portal's search and filtering features. The portal allows us to service and assist customers easier than ever before and their assistance has allowed us to grow our business exponentially through increased sales as well as saving us countless hours on customer service and review management thanks to their streamlined system. ### 3. Great for Syndicating, But UX is Not Great **Rating:** 1.5/5.0 stars **Reviewed by:** Brandon L. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Bazaarvoice?** They give us the ability to syndicate reviews to retail sites. **What do you dislike about Bazaarvoice?** Their backend is clunky and not very user friendly. **What problems is Bazaarvoice solving and how is that benefiting you?** Syndicating reviews from our DTC site to our retail.com listings. ### 4. Retail syndication is expensive / challenging **Rating:** 1.0/5.0 stars **Reviewed by:** Terra T. | VP Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Bazaarvoice?** We like that Bazaarvoice syndicates with our partners (mostly) - and that's the only reason we've worked with them because they syndicate with us and international partners. **What do you dislike about Bazaarvoice?** Bizarre voice is expensive. We've found better partners for review collection and sampling thankfully but they have a monopoly on syndicating to retailers both US and Intentionally. They don't offer English to other language syndication though. **What problems is Bazaarvoice solving and how is that benefiting you?** Supposed to help collect reviews and share those reviews across various partners ### 5. Phenomenal syndication network, but not a perfect platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Bazaarvoice?** Aside from Amazon, the Bazaarvoice syndication spans across all of the major, important, household e-tailers. This is an extremly important consideration, and the primary reason that I would recommend Bazaarvoice. **What do you dislike about Bazaarvoice?** Unfortunately, the quality of reviews left by members of the Bazaarvoice community are lacking. The reviews are lazy, uninspiring, lack detail, and the photos left by reviewers are oftentimes of the outside of an unopened product box or simply a screen shot of the product online. **What problems is Bazaarvoice solving and how is that benefiting you?** The ability to efficiently, legally, and reliably gather real-life reviews of our products. ### 6. A necessary tool for syndicating product reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Bazaarvoice?** It's great that we can use Bazaarvoice to display our website review on other retailer sites. **What do you dislike about Bazaarvoice?** Bazaarvoice is one of the only platform to syndicate product reviews with other retailers, so alternate options are somewhat limited. **What problems is Bazaarvoice solving and how is that benefiting you?** Product review syndication with other retailer sites ### 7. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Managing Director, Vice President of Sales for Reflections / Above Brands, Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Bazaarvoice?** Bazaar is truly remarkable, facilitating a jumpstart in the review process with multiple .com's. The software empowers you to take full ownership of your customer reviews from initiation to completion. Bazaar is invaluable for enhancing customer impressions and driving increased product sales. Moreover, the product is remarkably easy to implement, enabling a swift start to your journey. **What do you dislike about Bazaarvoice?** The biggest frustration we have experienced is the rate at which product is reviewed. You can expect about 30% of the free samples you sent out to not be reviewed...this adds up if you are marketing an expensive item. **What problems is Bazaarvoice solving and how is that benefiting you?** When you launch a new .com retailer it takes time to get reviews...and reviews are what drive product sales. Sending out samples to get this review process kick started is huge in quickly taking a new product to market. ### 8. Great and Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Bazaarvoice?** It is pretty seamless to work with Bazaar Voice. They answer issues quickly and getting the reviews is a very simple process. **What do you dislike about Bazaarvoice?** I wish they would put stricter guidelines on the reviews and what is tollerable. I have seen some people use our product not for its intended purposes and then give it a bad review when it doesnt work. **What problems is Bazaarvoice solving and how is that benefiting you?** We are able to get more reviews in a quicker amount of time which helps product visibility. **Official Response from Laura Georghiou:** > Thank you for your great review and for the feedback! 💫 We’ve seen similar situations with other brands, and they’ve used feedback to their advantage in several ways, such as updating product instructions, creating how-to videos, and encouraging customers to post videos of themselves using the products. This could be something to consider for ensuring customers get the best results. I’d recommend checking out our customer success stories, particularly Absolution and Absco Sheds. Hope this helps :) ### 9. Bazzarvoice Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony D. | Online Reputation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Bazaarvoice?** I like that it's a one stop shop and ties all of my retailers together. **What do you dislike about Bazaarvoice?** Sometimes it takes a while to get things corrected if something goes wrong. **What problems is Bazaarvoice solving and how is that benefiting you?** Multiple reviews for multiple sites. **Official Response from Laura Georghiou:** > Wow, thanks your awesome review! 💫 We're thrilled to hear your thoughts and experiences with us. ### 10. Bazaarvoice Drops **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Bazaarvoice?** I do like the support staff at Bazaarvoice. They have been helpful in responding fairly quickly or staying in touch when an issue takes months to resolve. **What do you dislike about Bazaarvoice?** I dislike the push on our brand to leverage Social, the changes to the UI of the BV portal, and the dissasociation of Power reviews. It is not our job as a brand to reach out to retailers on a vendors behalf. We would've appreciated a more thorough understanding as to why the power reviews agreement was not going to pull through that the two parties could not agree to. Our parternship over the last year has gone through many pains that has not lead us to believe that Bazaarvoice is looking out for the brands best interest anymore. **What problems is Bazaarvoice solving and how is that benefiting you?** It solves capturing and syndicating reviews. ### 11. Great reputation managing tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Bazaarvoice?** It condenses the product questions and reviews for our products from different retailer stores, all in one place. **What do you dislike about Bazaarvoice?** There's a notable delay time from the moment the customer's submit their questions and responses, and the moment we are able to see them at Bazaarvoice. The delay may range from 30 minutes to about 3 hours. Additionally, any changes on the responses posted by our team may take a few hours to be updated. **What problems is Bazaarvoice solving and how is that benefiting you?** It helps our Reputation Management team to see, respond and take a record of all the questions, comments and reviews for our products through different online stores. It also allows us to identify common and recurring problems in certain products, so we can keep a record of them and provide a resolution for our consumers. It helps us maintain a good quality of our products, and establishes a reliable contact from the company to the consumers. **Official Response from Laura Georghiou:** > Hi Samuel, Thank you for your review! Your feedback is important to us. We're dedicated to ensuring your experience remains fantastic. Feel free to reach out with any further feedback or questions. Thanks again for your support! ### 12. Good source to get genuine reviews, but too slow to process. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Bazaarvoice?** With BazaarVoice, we get genuine reviews from real people trying the real products. **What do you dislike about Bazaarvoice?** The process to get the campain launched is too lengthy. And the time we need to spend filling up the campaign request form is unacceptable. I wish there was an easy one click spreadsheet upload function, and the campaings are launched in a day or two max. **What problems is Bazaarvoice solving and how is that benefiting you?** BazaarVoice helps to get reviews on the products. ### 13. Provides immediate feedback on our items to allow us to quickly respond to potential issues! **Rating:** 5.0/5.0 stars **Reviewed by:** Craig J. | Executive Director of Sales, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Bazaarvoice?** I like getting e mail notifcations anytime there is a question on our products or a negative review. Being able to reach out to the end user in real time allows us to know if there are issues with our products and to provide top notch customer service. **What do you dislike about Bazaarvoice?** Their platform is a little difficult to navigate at first and looks dated, so it could use a refresh to be more user friendly, however, once you get used to it, it is fine. **What problems is Bazaarvoice solving and how is that benefiting you?** It allows us to react quickly to both questions and negative feedback. It is important to us to be able to provide excellent customer service to the end user if there is an issue. ### 14. Initial pitch and onboarding was completely disconnected and either wrong/lied. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Bazaarvoice?** The program works. The reviews do publish. **What do you dislike about Bazaarvoice?** The sales pitch was wrong. We were told platforms that were included that simply were not. This has since been corrected and contracts adjusted, but it was an endeavor to argue/debate and get to a place where a reasonable business person would've been satisfied. **What problems is Bazaarvoice solving and how is that benefiting you?** Legitimizing product as they launch ### 15. Purchased sampling programs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Bazaarvoice?** a fast feedback with all details and can meet my expectation **What do you dislike about Bazaarvoice?** the fullfilment service is too expensive **What problems is Bazaarvoice solving and how is that benefiting you?** Sampling programs with reviews on retailer of Walmart,com ### 16. Brilliant at helping us drive our business growth! **Rating:** 4.5/5.0 stars **Reviewed by:** Eric D. | VP Sales & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Bazaarvoice?** Best-in-class organization, they always provide great support. **What do you dislike about Bazaarvoice?** No native integration with Google search display. **What problems is Bazaarvoice solving and how is that benefiting you?** Act as a trusted source for prospects ### 17. Works well for our needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Bazaarvoice?** Tracks all my product reviews in one place and makes it easy to manage and reply **What do you dislike about Bazaarvoice?** Only downside was in seeking help to seperate our brand from a similar named brand also using the service. We received some reviews for products that were not ours **What problems is Bazaarvoice solving and how is that benefiting you?** Makes efficiencies in managing multiple products and multiple site reviews ### 18. Makes scheduling and tracking social posts EASY! **Rating:** 5.0/5.0 stars **Reviewed by:** Katarina S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Bazaarvoice?** I love the preview and schedulign features of Bizaarvoice. You can preview the post as you're writing it, connect it to the L2B feature and even add UTM tracking perameters for easy tracking if that's what your team need.s **What do you dislike about Bazaarvoice?** The only complaint I have is the pricing for adding additional licenses. **What problems is Bazaarvoice solving and how is that benefiting you?** Bizaarvoice is solving our social media presence and our tracking. The analytics and reporting is so detailed and provides us everything we need in a nice monthly recap. ### 19. Expensive but good platform/product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Bazaarvoice?** Easy to use platform and process, the customer service team is quick to respond and resolve issues. **What do you dislike about Bazaarvoice?** The overall costing is very expensive and there is no ability to share reviews between color / size variations **What problems is Bazaarvoice solving and how is that benefiting you?** It is helping us to collect reviews on new products and to respond to our customers. ### 20. Smooth implementation for collecting brand reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** The customer support ticket process "client care" is very quick to respond when my team and I need help either with a sampling program or within the portal itself. In addition, to getting reviews across our own branded websites Bazaarvoice offers retailer syndication that has helped out business tremendously show-up with strong digital SEO. **What do you dislike about Bazaarvoice?** My only negative would be communication downward from the team on portal changes and nagivating said changes to be equipt to best perform and utilize the portal tools. **What problems is Bazaarvoice solving and how is that benefiting you?** Solving for sampling our products for ratings and reviews on new innovation hitting market. It's helping us understand customer sentiment around products from an array of attributes i.e. flavor, form, taste, size, etc. Lastly, Bazaarvoice is displaying our reviews and working with our website teams to show ratings and reviews on our website and providing insight reporting on retailer networks. ### 21. Customer Inquiry Solutions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** The best thing about bazaarvoice is how user friendly the portal is. Super quick and easy and gives you the information that customers are writting about of your product. Definitely helps to adjust our items according to customers preferences. It also helps a lot that it includes a large majorty of major websites. **What do you dislike about Bazaarvoice?** Definitely a feature in which we can private message the customer regarding negative reviews so we can help with their issue. It would also be helpful for us to communication to the actual retailer about it as well. A feature when we both chat with the customer at the same time to help solve their issues. **What problems is Bazaarvoice solving and how is that benefiting you?** Definitely being more proactive with the end consumer and answering indepth questions about our products. Bazaarvoice gives us insight on what information we can include when adding new items to any customer website. ### 22. Effortless Management Of Reviews: Juggling Multiple Brands Across Various Marketplaces Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Bazaarvoice?** Bazaarvoice provides a platform that is easy for businesses to use, helping us navigate and handle customer reviews effectively. It lets us collect reviews from different places and show them all in one central location. This makes it simpler for us to get a complete picture of what customers are saying about our products. **What do you dislike about Bazaarvoice?** For people new to Bazaarvoice, it can feel overwhelming. It does take training and some time to get a handle of how to use all the powerful tools it provides. **What problems is Bazaarvoice solving and how is that benefiting you?** Handling customer reviews effectively is an issue. Bazaarvoice makes it easy for us to collect reviews from different places, check and control the content, and showcase all the reviews in one central location. This helps us keep track of what customers are saying about our products in a more organized way. **Official Response from Laura Georghiou:** > Hi Nelson, your review means a lot to us—thank you! Your thoughts and experiences with our services are invaluable. We're thrilled to count you as a member of our community, and we genuinely appreciate the time you took to share your insights. Should you have more to share or any questions on your mind, don't hesitate to reach out to your dedicated account team. A heartfelt thanks once again for sharing your review! ### 23. Best choice for syndication to major retailers, better support needed **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Bazaarvoice?** Syndication to major retailers such as Target and Walmart with the ability to repond to those shopper reviews **What do you dislike about Bazaarvoice?** Bazaarvoice support is difficult to get for account optimization and scope of program **What problems is Bazaarvoice solving and how is that benefiting you?** Review syndication and the ability to respond to retail.com shoppers reviews ### 24. helpful but not cheap **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Bazaarvoice?** Ability to get reviews on sites like Walmart.com. **What do you dislike about Bazaarvoice?** Cost. The cost, especially for the sampling program is too high. **What problems is Bazaarvoice solving and how is that benefiting you?** Getting reviews. The sampling program helps us meet Walmat's requirements of products to have a certain minimum number of reviews and star rating. ### 25. Makes my job SO much easier! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Bazaarvoice?** I love that Bazaarvoice is pretty much a one-stop shop for responding to reviews & Q&A's. Can you imagine me going to 16 separate retailers daily to respond to reviews?! I'm so grateful that Bazaarvoice compiles everything for me so I can get my work done as effectively as possible. **What do you dislike about Bazaarvoice?** I wish the searchability was easier and I would love an updated interface. it seems a little outdated. I tried reaching out to Customer Service the other day through the connections portal and never got a response but when I sent a separate email, I almost immediately got a response. **What problems is Bazaarvoice solving and how is that benefiting you?** Allowing me to see all of my retailers in one spot. They make it super easy to quickly click on the listing so I can easily navigate there and see the product if needed. I save so much time by using Bazaarvoice. It would take me so much time if I had to go to the retailer directly or if I had to google search for each product. ### 26. Great Reviews Platform but Poor Technical Support **Rating:** 1.5/5.0 stars **Reviewed by:** Christopher P. | Director, Digital Web Experience, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Bazaarvoice?** The syndication Bazaarvoice offers was really useful for us since we sell the same product across multiple brands. This feature allows users feedback to show on different sites even though they only filled it out on one particular site. **What do you dislike about Bazaarvoice?** Bazaarvoice's biggest flaw is their user interface. There are multiple login screens that require multiple username/password combinations. They are currently working on this issue. The next largest flaw is their workflow process around addressing concerns around existing integrations. There was a bug created by their code on our website, flooding our log center with messages and their response was to not use their product features and charge us more to use an updated alternative that might resolve the issue. **Recommendations to others considering Bazaarvoice:** If you are considering Bazaarvoice, take a look at PowerReviews as well. Bazaarvoice made sense to us and they show us quarterly that we are getting a nice return on investment. The users that engage with this platform have a higher chance of converting versus users who only visited the page. **What problems is Bazaarvoice solving and how is that benefiting you?** We were looking for user reviews since they help customers finalize their purchasing decisions. This product has filled that void for us, and their other offerings, such as product seeding programs, may help jump-start reviews on products that have a hard time getting proper feedback from users. **Official Response from Laura Georghiou:** > Hi Christopher, We're sorry to read these concerns. I have reached out to your account team and asked them to follow up with you directly. Your satisfaction is our priority, and we look forward to helping you. Thank you for bringing this to our attention. ### 27. Product reviews and supplier responses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** As a supplier of products to a national retailer this platform allows us one place to keep track of all the reviews. We like that we can respond to customer reviews quickly and easily. It is fully integrated to the retailers website and I understand if our products were at other participating retailers the reviews could be linked. We are frequently on the dashboard looking at the reviews and using them to improve the product. **What do you dislike about Bazaarvoice?** Right now we are getting access to products from other suppliers so it clutters up our dashboard, but I am sure customer support will get that worked out. **What problems is Bazaarvoice solving and how is that benefiting you?** When reviews from customers are created for our products we are able to provide quick responses. The responses are published so it provides a new element of trust. ### 28. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Zac H. | Customer Experience & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Bazaarvoice?** There are many things to like about Bazaarvoice but I find that their Customer Support and Ease of Use are their best traits. Any time that I ever need support, their team is quick to step in and give knowledgeable responses with exceptional context to help understand the situation even further. I truly appreciate knowing that I can enter a ticket and that I will have a response within 24 hours every time. **What do you dislike about Bazaarvoice?** I have not found anything that I am not fond of as of yet. **What problems is Bazaarvoice solving and how is that benefiting you?** Bazaarvoice consistently helps me ensure that our valuable customer reviews are syndicated to all of our products with all of our retailers. ### 29. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Bazaarvoice?** I don't often need to reach out to BV customer service team, but my recent experience in doing so has solidifed my opinion on the software. Quick responses and fast resolutions - resolved my issue within 24hours. **What do you dislike about Bazaarvoice?** The only down side is we no long have a dedicated rep for social commerce, but have not found it to harm us in anyway so far. **What problems is Bazaarvoice solving and how is that benefiting you?** Easy connection and showcasing reviews. Also, social commerce is a great addiiton to showcase UGC on site and marketing channels - the interface is pretty user-friendly as well. ### 30. Horrible customer service and help **Rating:** 0.5/5.0 stars **Reviewed by:** Sierra S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** Syndication, thats the only reason I use the platform. **What do you dislike about Bazaarvoice?** The support team is very unhelpful and often does not write back. I have a hard time getting any help from anyone. and the account manager that signed me on is not wiling to help with issues. **What problems is Bazaarvoice solving and how is that benefiting you?** Im not sure there is any help in problem solution orientation. I have many reviews with legal issues that I have asked to have taken down, no one has ever responded to me ### 31. A robust and complete platform that offers great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Bazaarvoice?** I really appreciate how thorough customer service is when there is an issue. The system is very complete, any information you want to find, you will! **What do you dislike about Bazaarvoice?** Sometimes it's easy to get lost in all the data since there is so much of it. The data is also scattered in different areas so its hard to be organized. **What problems is Bazaarvoice solving and how is that benefiting you?** We are benefiting tremendously from the ease of customers being able to leave their reviews on our website. We can then download the data and use it for future product devleopment. ### 32. Bazaarvoice is the Paradigm for Review Collection and Syndication **Rating:** 5.0/5.0 stars **Reviewed by:** Rob O. | E-Commerce and Technical Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Bazaarvoice?** The service itself is the best part of working with Bazaarvoice. Some platforms only work with Bazaar for review syndication, so they have become an integral part of our marketing and onboarding strategy. **What do you dislike about Bazaarvoice?** The different interfaces and various portals and logins can be confusing. Ideally there would be one unified login and portal. **What problems is Bazaarvoice solving and how is that benefiting you?** Launching new products and/or products on new platforms can take time to organically collect reviews and gain traction. Bazaarvoice gives us a competitive advantage, by leveraging our previously collected reviews to expedite this process. ### 33. Improved service level after renewal **Rating:** 4.0/5.0 stars **Reviewed by:** Sean B. | Digital Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** Their network of retailers for syndication of reviews is invaluable and second to none. We are excited to reap the full benefits of the social commerce suite and explore the potential of Like2Buy in a new to us social channel like Tik Tok. **What do you dislike about Bazaarvoice?** Harsh sales tactics and inordinate cost increases made contract negotiations tedious and lengthy. **What problems is Bazaarvoice solving and how is that benefiting you?** Syndication of valuable product reviews with our important retail partners. Organization of UGC, product tagging and easy rights requesting. ### 34. Great platform to get your reviews syndicated! **Rating:** 4.5/5.0 stars **Reviewed by:** Christi B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Bazaarvoice?** The ease of the reviews being syndicated and the webinars that are offered. **What do you dislike about Bazaarvoice?** I hate that I cannot speak to some immediately regarding issues and when we have billing questions. **What problems is Bazaarvoice solving and how is that benefiting you?** Bazaarvoice assists us in syndicating to Walmart and other retailers that prefer to use this platform. ### 35. Easy to navigate. **Rating:** 4.5/5.0 stars **Reviewed by:** Tammy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Bazaarvoice?** It provides us with a platform to assist our customer's that choose our retailers or via our website's platform instead of calling us, sending us an email, or chatting online with us. **What do you dislike about Bazaarvoice?** It is hard to figure out what report does what. The language used to describe the reports is in "Bazaarvoice" world or the marketing arena and when someone comes in from a different arena it is hard to understand the language. **What problems is Bazaarvoice solving and how is that benefiting you?** provides us with a look in to our customers. ### 36. It's a great software for e-commerce brands **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Bazaarvoice?** If you are into e-commerce you can collect product ratings and reviews from your customers for your brand or product. **What do you dislike about Bazaarvoice?** Nothing to dislike, this software is easy and handy to use **What problems is Bazaarvoice solving and how is that benefiting you?** Now I can get reviews of customer, so that can improve my product as per their choices ### 37. Baazarvoice a quick way to review a product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Bazaarvoice?** I like Bazaarvoice because it comunicates between the supplier and the consumer either by compliments, issues, or questions about a product. In this way, we can make updates to the published SKU. **What do you dislike about Bazaarvoice?** One think I think is not in our favor is the highly priced subscription in answering reviews. **What problems is Bazaarvoice solving and how is that benefiting you?** The benefit is that we can answer consumers questions and at the same time the answer is published so that everyone will see it. ### 38. Developing brand engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Nishant R. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Bazaarvoice?** With a range of tools, Bazaarvoice helps us connect with shoppers every step of the way, making their journey smoother and boosting sales. **What do you dislike about Bazaarvoice?** Accessing certain analytics or reports occasionally takes longer than expected, which can slow down our workflow. **What problems is Bazaarvoice solving and how is that benefiting you?** Now we have opportunity to innovate our marketing plan and product design to satisfy our incorporated customer desires at a faster and easier rate. ### 39. Long-term Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Chante G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** Definitely that it's user friendly as well as the number of features we gain. In addition the syndication to all the major retailers. **What do you dislike about Bazaarvoice?** Starting it can take a little time to get used to and implement. However, once you get the hang of it it's pretty easy to manage. **What problems is Bazaarvoice solving and how is that benefiting you?** We are able to syndicate reviews to our mass retailers, which entails bringing in new customers. ### 40. Nice overall experience **Rating:** 4.5/5.0 stars **Reviewed by:** calvin w. | website management executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Bazaarvoice?** The portal is very simple and esay to understand. **What do you dislike about Bazaarvoice?** The reviews posted sometimes take a bit time to update on the portal and the website. **What problems is Bazaarvoice solving and how is that benefiting you?** Reviews management of course ### 41. Not for everyone **Rating:** 1.5/5.0 stars **Reviewed by:** Kelly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** It is user friendly and very easy to keep track of all reviews coming in. **What do you dislike about Bazaarvoice?** I do not like that we cannot respond to reviews that were left before activating our account. **What problems is Bazaarvoice solving and how is that benefiting you?** It is helping us respond to reviews that would otherwise be seen as a negative to our company when it has to do with how the item was shipped or packaged. ### 42. Bazaarvoice is a great tool for engaging with consumers **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren S. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Bazaarvoice?** Bazaarvoice does a great job of gathering reviews across many different platforms so we can spot product issues, engage with customers, and optimizing our product listings. **What do you dislike about Bazaarvoice?** Some of the downsides is that it is difficult to build the product catalog and I occasionally need to reach out to our account manager to resolve issues with syndication. **What problems is Bazaarvoice solving and how is that benefiting you?** Bazaarvoice gathers reviews and easily tags which ones needs to be followed up. This would be impossible without the tool. ### 43. Useful for UGC management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Bazaarvoice?** This tool is great for UGC rights management and UGC asset library - easy to use and easy to integrate, we use it daily for this function. Customer support tends to be fairly responsive as well. **What do you dislike about Bazaarvoice?** Social scheduling is a bit clunky and analytics were lacking compared to some other options, so we ended up moving away from scheduling and analytics on this platform **What problems is Bazaarvoice solving and how is that benefiting you?** UGC rights management and asset library ### 44. New and Improved Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** We have had a great experience utilizing Bazaarvoice for sampling campaigns, including the social commerce integration to garner UGC. We run campaigns roughly monthly. The communication with the support team is easy, and they always respond in a timely manner. **What do you dislike about Bazaarvoice?** Previously, all campaigns were managed through email threads, which made it difficult to keep track of overlapping timelines. However, Bazaarvoice just launched a new dashboard where all campaigns can be initiated and monitored. It is much easier to track the progress and review the content that has been submitted. **What problems is Bazaarvoice solving and how is that benefiting you?** BazaarVoice allows us to generate reviews for new product launches. We are able to have a higher quantity and quality of reviews to build consumer confidence in a product. BazaarVoice also provides user-generated content for us to utilize on our social platforms. ### 45. Easy to use to get reviews, questions and be able to answer them! **Rating:** 4.5/5.0 stars **Reviewed by:** Lee Ann B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Bazaarvoice?** Easy to respond to customer reviews and inquiries. Able to edit answers as needed especailly if we have addtional information to share to our customers and potential customers. **What do you dislike about Bazaarvoice?** When our product does not populate under Bazaarvoice. When it over populates product that is not ours due to similarities of brands. Not able to filter when some same customers post duplicate inquiries. **What problems is Bazaarvoice solving and how is that benefiting you?** Responding to customer inquiries and finding satisfied / dissatisfied customers to help. Helping us find possible issues with our product from the reviews and questions. **Official Response from Laura Georghiou:** > Hi Lee Ann, appreciate your review! Your feedback matters. Feel free to contact your account team with any further feedback or any questions. We're here to keep your experience fantastic! Thanks once again! ### 46. Bazaarvoice for reviews syndication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** I like that we are able to share our reviews with our customers on our own website, but also across a variety of our third party retail partners. It makes the process seamless for us, and a better experience for the customer. **What do you dislike about Bazaarvoice?** It is definitely costly to use, and you really need to also invest in reviews generation. The team was sometimes hard to reach when getting everything launched, but things have been good since then. **What problems is Bazaarvoice solving and how is that benefiting you?** It solved the problem of getting more reviews on our third party retailer sites. ### 47. My experience onboarding 5 products- it's AWFUL!!! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Bazaarvoice?** Really.. nothing. Some CS reps are helpful. Tech onboarding needs so much work though. Just awful. Even my seasoned developer has had issues understanding what's needed and that really confusing knowledgebase. No thanks.. Begging my company to change providers. Customer support is okay, but not if it's technical. **What do you dislike about Bazaarvoice?** Knowledgebase is so confusing. Technical onboarding is not helpful. Onboarding a new product takes months longer than planned... and we've only got a few products. I can't imagine how bad it is for companies with hundreds of products. I would never recommend BV to anyone. Also, the interface is basically from 1998. It's not user-friendly, it's clunky and we've been asking for updates for years and it takes them years to update anything. They had a popup on their login page from 3 years ago. Reporting is sad. **What problems is Bazaarvoice solving and how is that benefiting you?** They are displaying our reviews on a reviews page. Outside of that, it's so much trouble to even get to that point, that it's ridiculous. **Official Response from Laura Georghiou:** > We're genuinely sorry to hear about the issues you've encountered, and we want to make things right. To better assist you, we kindly ask you to email: programs@bazaarvoice.com, as your review is anonymous. We can then identify your account and provide the appropriate support. Your satisfaction is our priority, and we look forward to helping you once we can connect your feedback with your account information. Thank you for bringing this to our attention. ### 48. Great way to increase reviews on Target.com! **Rating:** 4.5/5.0 stars **Reviewed by:** Joe V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Bazaarvoice?** Seamless ability to target and fulfill large amount of sampling for reviews and high-percentage of participation for our reviews. **What do you dislike about Bazaarvoice?** A bit expensive. All of our syndicated reviews are artificially lower because star-only reviews are not syndicated, only ones with text and images. **What problems is Bazaarvoice solving and how is that benefiting you?** Syndicating reviews with major retailers so that we automatically populate healthy reviews. This helps with on-boarding new customers and pitching new deals. ### 49. Clunky **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Bazaarvoice?** Not much. I only use it to answer questions these days. **What do you dislike about Bazaarvoice?** Everything but mostly just signing in is a pain. **What problems is Bazaarvoice solving and how is that benefiting you?** ? ### 50. Difficult to use UI **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Bazaarvoice?** I like that bazaarvoice syndicates reviews to retail **What do you dislike about Bazaarvoice?** The UI is clunky and difficult to navigate. There's a lot of pages and features not explained well. The support team is slow to communicate with. **What problems is Bazaarvoice solving and how is that benefiting you?** Hosting reviews ## Bazaarvoice Discussions - [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments - [Is there a way to work with the platform AskNicely for our NPS score?](https://www.g2.com/discussions/27687-is-there-a-way-to-work-with-the-platform-asknicely-for-our-nps-score) - 1 comment - [View Bazaarvoice pricing details and edition comparison](https://www.g2.com/products/bazaarvoice/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+02%3A31%3A05+-0500&secure%5Bsession_id%5D=a33aff1e-9c0c-44df-8092-eac3015ecd9f&secure%5Btoken%5D=01591c9f0bfa299e6d352a276f008b6992ceb71b474bc85a8c5b51a6a17f8a28&format=llm_user) ## Bazaarvoice Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) ## Bazaarvoice Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics **Content & Collaboration** - Content Calendar - Content Library - Approval Workflows - Users and Permissions - Content Creation **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Content** - Types - Migration - Publishing - UGC **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Influencer Marketing** - Influencer Recruitment - Influencer Scoring - Audience Analysis - Influencer Segmentation - Influencer Collaboration - User-Generated Content (UGC) Management - Content Approval - Campaign Analytics - Reporting and Dashboards - Data Importing and Exporting Tools - Influencer Whitelisting - Influencer Compensation - Social Commerce **Reporting & Analytics - Digital Product Sampling** - Enables businesses to segment and target customers based on demographics, behavior, and location. - Provides dashboards to track marketing campaign insights and product performance metrics. - Delivers detailed reports and insights on sample distribution and consumer engagement. - Evaluates how sample recipients convert into paying customers. - Measures the return on investment of sampling campaigns through detailed analytics. **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Engagement** - Omnichannel - Personalization - Moderation **Integrations** - Social Media - Content Creation - Marketing Automation - Rights Management **Feedback - Digital Product Sampling** - Facilitates the collection of consumer reviews, ratings, testimonials, and feedback for sampled products. - Provides tools to manage and showcase user-generated content for marketing purposes. **Agentic AI - Influencer Marketing Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **Use Cases** - E-commerce - Retail - Customer Service **Social Shopping** - Shoppable Media - Social Store **Support** - Onboarding - 24/7 Client Support **AI - Digital Product Sampling** - Utilizes AI algorithms to identify and segment the most relevant audience based on behavior and preferences. - Personalizes sampling campaigns based on user behavior and historical data using AI. **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Administration** - Incentives - Syndication - Insights - Content - Sampling **Analytics** - Product Insights - Social Listening - Campaigns **Performance** - UGC Analytics - Lazy-Loading **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Bazaarvoice Alternatives - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,139 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (643 reviews)