I like Barracuda Incident Response because it's really easy for IT to interact with. It allows us to quickly report suspicious messages, create an incident, clean up inboxes, and check if someone has interacted with a message. It's quick, easy, and seamless for employees to report suspicious messages, and for IT to trace them to their origin and respond effectively. It significantly saves the IT department's time and helps in getting dangerous messages out of inboxes before any damage occurs. Also, the Microsoft Outlook add-on makes reporting effortless, since it's just a button press for employees to report a message and it instantly creates an incident for IT to investigate. Review collected by and hosted on G2.com.

There aren't a lot of things that I would change about Barracuda Incident Response, but adding a mobile app for administrators to respond to messages would be helpful. That's the one missing element I believe could enhance the experience. Review collected by and hosted on G2.com.