# Bandwidth Reviews **Vendor:** Bandwidth **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.4/5.0 **Total Reviews:** 503 ## About Bandwidth With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. ## Bandwidth Pros & Cons **What users like:** - Users find the **ease of use** in Bandwidth's portal makes porting simple and user-friendly. (20 reviews) - Users praise the **exceptional customer support** and responsive account management, enhancing their experience with Bandwidth. (14 reviews) - Users commend the **helpful and responsive customer service** of Bandwidth, enhancing their overall experience. (10 reviews) - Users value the **reliable voice communication** of Bandwidth, enhancing their business efficiency with excellent call quality. (9 reviews) - Users appreciate the **navigation ease** of Bandwidth's portal, which effectively consolidates and simplifies call tracking. (7 reviews) - Users appreciate the **great support** from Bandwidth, valuing timely assistance and helpful resources for their needs. (7 reviews) - Users appreciate the **exceptional helpfulness** of Bandwidth's support team, ensuring quick resolutions and efficient service. (6 reviews) - Call Quality (4 reviews) - Easy Navigation (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users express frustration with **poor customer service** , highlighting unhelpful chatbots and difficulty accessing live support. (11 reviews) - Users find **complex processes** frustrating, especially with the new ticketing system and OAuth transition issues. (9 reviews) - Users often face **messaging issues** such as unreadable ticket formats and limited logs, impacting communication efficiency. (7 reviews) - Users experience **poor customer support** , often facing delays in responses and difficulty reaching a live person. (5 reviews) - Users express frustration with **time constraints** on password updates and support responsiveness, complicating their experience with Bandwidth. (4 reviews) - Delays (3 reviews) - Limited Features (3 reviews) - Access Issues (2 reviews) - Account Management (2 reviews) - Billing Issues (2 reviews) ## Bandwidth Reviews ### 1. Great Account Manager and RCS Team Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse D. | Product Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Bandwidth?** The service works, our account manager is great, we still believe it is the best option for messaging and our use cases. **What do you dislike about Bandwidth?** The new support experience is really not great. I really dislike the new chatbot way of logging a ticket, the new way to view tickets and manage them is also tricky. A few times I've been told to give feedback to the web team using the feedback toolset instead of logging a ticket when I couldn't login due to trouble with the login page. It seems like the nature of support is becoming more corporate help yourself than hands on support. It also seems like with the OAuth rollout, there is a forced transition planned, but APIs (Messaging V2) don't currently support OAuth - limiting the time we can use to move ahead. It seems like things should be ready before they are pushed to clients as a required transition. The experience is quite different when working with other folks directly. Our account manager is great and so is the team helping with RCS. **What problems is Bandwidth solving and how is that benefiting you?** We primarily use Bandwidth for messaging, this allows our government agencies (customers) to reach their citizens timely and effectively. **Official Response from Matt Ruehlen:** > Hello, Thank you for your feedback. I am glad to hear that the service is performing well for you and, more importantly, that your Account Manager and our RCS team are delivering the high level of support you expect. I also want to address your concerns regarding the new support experience. We are intentionally investing in more self-service tooling for our customers, but this should be additive and in no way a trade-off to the human touch that has been our hallmark. I invite you to share feedback directly with me if you’re ever unable to log in, or if you’d just prefer to share it directly - mruehlen@bandwidth.com. I do personally look at every single bit of feedback that arrives via our App. My mission as our Voice of the Customer is to be sure you’re heard. Expect to hear more from us about improvements to the support experience. We're taking in our customer feedback here and have already acted on much of it. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 2. Exceptional Voice Quality & Support, Streamlined Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Bob Z. | Account Management Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Bandwidth?** I like that Bandwidth has great technicians and a developing portal that makes it easy to track calls and telephone numbers. It saves me a significant amount of time that I would otherwise spend researching different issues related to our voice customers. The portal consolidates all of the data, making it easy to access. The voice quality, technical support, and pricing are much better with Bandwidth than what we experienced with Vitelity. The initial setup of Bandwidth was very easy for us, as we just created our existing accounts in the Bandwidth portal and worked with them to transition our numbers into their system. **What do you dislike about Bandwidth?** The new ticketing system we've struggled with; they need to be able to add or modify that as issues come up. One thing would be being able to add or CC additional people into the ticket once it's been opened. Another would be to display the text in a more readable format once the system emails the ticket creator(s). **Recommendations to others considering Bandwidth:** Check out the portal - it provides easy, direct access to the tools you need. **What problems is Bandwidth solving and how is that benefiting you?** Managing our customers' phone numbers, trunk configurations and IP addresses. It also allows me to track call through the Insights utility making locating and review calls much easier. This is a huge timesaver by cutting down on research time and consolidating data in one easy to use location. **Official Response from Matt Ruehlen:** > Hey Bob, Thank you for sharing such a detailed review. It’s fantastic to hear that our portal and Insights tool are saving you time and that your migration experience was smooth. We take a lot of pride in our people and how we serve our customers, so I’m thrilled to see we have made a positive impact on your operations. I also appreciate your candid feedback on the new ticketing experience. While we do allow adding CCs during ticket creation, we are exploring ways for you to easily add colleagues after a ticket is already open. We’ve been collecting feedback from our customers and both items you mention are on our radar. You can expect to see more communication from us soon sharing our roadmap and the specific improvements we are delivering to the ticketing system. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 3. Easy-to-Use Dashboard, But Support Access and Ticketing Can Be Frustrating **Rating:** 3.5/5.0 stars **Reviewed by:** Joe M. | Senior IT ENgineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Bandwidth?** Dashboard is easy to use Don't have issues porting in most numbers local or Toll Free **What do you dislike about Bandwidth?** Changes to support - no longer able to get telephone support for local ports without paying additoinal monthly fees for higher levels of support. Getting support via ticket is hit and miss. Having to navigate AI chatbot just to open a ticket is frustrating **What problems is Bandwidth solving and how is that benefiting you?** Standarding all our SIP trunks Providing e911 services 10DLC guidance ### 4. Top-Notch Support with Simple Porting and Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nic C. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Bandwidth?** I love how Bandwidth makes our porting process easy and number management a breeze. Their support is always top notch; I've worked with several other carriers, and their support is far above anyone else. The portal is easy to use and straightforward. The services we use like number management, lookup, and number ordering are all easy to use and straightforward. Updating and setup with Bandwidth is an easy part of VoIP Platform migrations, which I've done three of. **What do you dislike about Bandwidth?** Texting registry can be a bit hard to understand and manage where numbers are registered/what they are doing **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth makes our porting process easy and number management a breeze. ### 5. Good but can improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** The UI is very straightforward, design is simple and very helpful. The new way to ask for support is helpful, tickets are reviewed quickly. The information presented on any order/phone/campaign is ok. **What do you dislike about Bandwidth?** There is no way to see several phones at the same time or update them all at once, especially to add them to the messaging campaign. Doing a bulk association to campaigns is not possible. **What problems is Bandwidth solving and how is that benefiting you?** Review phone numbers configurations, but can only be reviewed one by one. Seeing the messaging campaigns status. ### 6. Straightforward UI with Top-Notch Support and Robust Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Liem D. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Bandwidth?** UI/UX is straight foward. Lots of reporting options to track numbers. Finally customer support is top notch **What do you dislike about Bandwidth?** Pricing could be more clear on website. Although there is a lot of reporting options, more flexibility there would be nice **What problems is Bandwidth solving and how is that benefiting you?** Provisioning phone numbers for our clients to use within our application ### 7. Provide an excellent service and are easy to do business with adding value to my product set. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Head of UC and Voice, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Bandwidth?** Excellent Coverage Easy ordering easy to use portal Ease of implementation Great engaging account management **What do you dislike about Bandwidth?** I would like them to be more pushy and engaging with onward carriers **What problems is Bandwidth solving and how is that benefiting you?** Providing International coverage combining many relationships that would otherwise be expensive and time consuming to acquire Providing regulatory information updates and guidance ### 8. Cloud services **Rating:** 2.5/5.0 stars **Reviewed by:** Mike M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Bandwidth?** Recently they contracted with new third party and since them caller ID name on inbound calls has been incorrect. They indicate this should be fixed as when they bring on additional secondary and tertiary providers but this doesn't fix the current issue and we've been forced to consider moving client numbers to a different provider for the time being. **What do you dislike about Bandwidth?** Better communication with clients and more thorough testing before making these large changes **What problems is Bandwidth solving and how is that benefiting you?** a more cost efficient solution for clients. Ease of access and support. **Official Response from Matt Ruehlen:** > Hello, Thank you for your feedback regarding our recent vendor changes. You are right to point this out, as we are currently navigating industry dynamics regarding CNAM and Caller ID data. While our shift was necessary, we know that the transition has created friction for some of our customers. Please know that we have been actively working to integrate additional data sources to close the gaps you are seeing. We continue to fine-tune the product and have empirically validated that these sources are improving accuracy, and we remain committed to exploring further opportunities for even more reliable Caller ID (CNAM) presentation. I would welcome the opportunity to discuss this with you in more detail and share more about what we are seeing in the data. Please send me an email directly at mruehlen@bandwidth.com and I'll make certain that you're offered a deep conversation on the full mechanics. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 9. bandwidth best Communication Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Rizwan K. | Account operation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Bandwidth?** Direct to carrier model : Bandwidth owns and operates ist own nationwide VolP Network, Which Means Fewer Intermediaries, better call quality, and Lower latency, Transparent pricing, and Strong API suite, Interprise focus : Trusted by Major platforms like microsoft Teams,zoom and ringcentral for Backend voice infrastructure. **What do you dislike about Bandwidth?** Limited Brand Recognition : Bandwitdth is less known among startup and Smaller Developers, Complex setup for beginners, Customer support Variability, Less Focus on messaging innovation, No Native App Layer etc **What problems is Bandwidth solving and how is that benefiting you?** 1. Complex Telecom Infrastructure: Traditional telecom systems are fragmented, expense and hard to scale, 2. Lack of control over call Quality : Most CPaas Providers rely on third-Party carriers leading to latency and reliability. 3. Emergency Services integration : Adding E911 Capabilities to Apps is legally required but Technically challenging 4. High Cost for Global Communication : international Voice and messaging can be costly and inconsistent. **Official Response from Matt Ruehlen:** > Hello, Thank you for this incredibly thorough review and pointing out our network ownership - the network ownership and control is certainly an advantage for us and does allow finer tuning of call quality. To that end, we are continuing to invest heavily in new monitoring and alarming tools to provide even greater performance visibility. I'd encourage you to speak with your account manager for more information on these new capabilities if you haven't already. You do point out several areas that are a larger challenge in telecommunications and we hope to continue simplifying 'Telecomplexity' for our customers in the advancements we continue to make on our new Universal Platform. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 10. I do not use Bandwidth, Support has been intentionally NOT helpful, I cannot recommend Bandwidth. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** May 01, 2026 **What do you like best about Bandwidth?** Nothing, there is not one thing I like about Bandwidth. **What do you dislike about Bandwidth?** The worst thing is the fact that Support intentionally goes out of their way to be NOT helpful. Last bit of "help" was a 100% redacted document with absolutely ZERO useful information available, to include information I provided to them. This is not about security, it is about intentionally being unhelpful. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth is not resolving anything for me, and I have stopped asking for Support. ## Bandwidth Discussions - [What is CPaaS?](https://www.g2.com/discussions/cpaas) - 1 comment, 1 upvote - [Why does owning and operating a carrier network make a difference?](https://www.g2.com/discussions/bandwidth-s-carrier-network) - 1 comment, 1 upvote - [What are the differences between Bandwidth and Twilio?](https://www.g2.com/discussions/differences-between-bandwidth-and-twilio) - 1 comment, 1 upvote - [Can I run my short code campaign on Bandwidth?](https://www.g2.com/discussions/short-codes-eg-5-digit-numbers-commonly-used-for-some-text-messaging-campaigns) - 1 comment, 1 upvote - [Is support included?](https://www.g2.com/discussions/included-support) - 1 comment, 1 upvote - [View Bandwidth pricing details and edition comparison](https://www.g2.com/products/bandwidth-bandwidth/reviews/bandwidth-review-4918656?section=pricing&secure%5Bexpires_at%5D=2026-05-02+21%3A27%3A39+-0500&secure%5Bsession_id%5D=91de22ac-927e-4fa4-abbc-a6aacd840b12&secure%5Btoken%5D=0ec5d6c657cbee8e7dcd244aa29f644407b46ad8ca0945c953882f19b57b659a&format=llm_user) ## Bandwidth Integrations - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) ## Bandwidth Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Bandwidth Alternatives - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - 4.7/5.0 (508 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (446 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews)