G2

Collen H.

Network Technician

Small-Business (50 or fewer emp.)

3/10/2026

"My support for AWS Enterprise Support"

5/5

What do you like best about AWS Enterprise Support?

Best in the market for organizations for assistance in cloud infrastructure and services." What do you like best about AWS Enterprise Support.The best part is 24/7 Technical Support via phone, chat, and email. API integration allows us to automate support-related tasks and streamline their operations. Review collected by and hosted on G2.com.

What do you dislike about AWS Enterprise Support?

The service will be impersonal, from a generic playbook, and not specific to your unique issue or need

You’ll be placed in a long queue any time you raise an issue

You’ll have to talk to a different rep every time Review collected by and hosted on G2.com.

What problems is AWS Enterprise Support solving and how is that benefiting you?

AWS Enterprise Support is a plan that provides 24 x 7 technical support, 15 minute response times, and consultative architectural guidance for customers who have business-critical workloads on AWS1. It can benefit you by helping you optimize performance, manage risk, and keep costs under control Review collected by and hosted on G2.com.