G2

Damion F.

President

Marketing and Advertising

Small-Business (50 or fewer emp.)

Originally submitted 9/3/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"They Do Not keep their word"

5/5

What do you like best about AWeber?

I moved over to AWeber in 2007, after my then current provider started having issues with delivering my emails. When you are marketing to your subscribers, and have close to a 25% bounce rate because of the provider's inability to keep their servers white-listed, it is time to action. I happened upon AWeber by chance. As part of a large marketing forum at the time, I was invited to try them out in their early days for a great deal. I have not been happier. Bounce rate is almost unnoticeable and usually a result of bad email addresses instead of bad mail servers, customer serve rocks. Seriously, I do not think I have ever had to wait more than an hour for email support and I know that I can call them in case of emergencies (which, fortunately, I have never had to do since they rock at keeping things up). I have had several conversations with support over the years and everyone has always seemed to want to go out of their way to help - a sign that the company values their customers and their corporate structure encourages it. Review collected by and hosted on G2.com.

What do you dislike about AWeber?

Review Edited 11/2/26: Aweber does not keep their word. While their service is great, I haven't really used them in years. I kept my account open because, when I initially bought the service, it was a guaranteed price for UNLIMITED use. I have been paying that every year for the past (almost) 20 years. Last year, they changed me from my GUARANTEED PRICE and UNLIMITED USE to a very limited use and higher price account. I received no notice of this change and only found out when I saw my bank statement. Support basically told me if I did not like the change, I was free to leave. Review collected by and hosted on G2.com.

Recommendations to others considering AWeber:

I recommend AWeber to other marketers and business owners all the time. They have great service, excellent customer support, and after 8 years with them, I cannot think of a single time I have ever had an issue that was not addressed almost immediately. Any company that puts that much into customer support and makes changes for customers the way they do is definitely heading in the right direction. Review collected by and hosted on G2.com.

What problems is AWeber solving and how is that benefiting you?

Review Edited 11/2/26: I do not really utilize the service anymore. In fact, I am not certain why I keep it active anymore especially since they lied to me and took me off my lifetime pricing and unlimited plan for being a founding user 20 years ago. In the past, I utilized them for marketing to various email lists across different marketing niches but I use more social media marketing now and have neglected my email lists for years. I did log into look around when they changed my pricing and package but the UI was so changed that I got lost and have not been back to figure it out. Review collected by and hosted on G2.com.