I appreciate AvidXchange for its simplicity and ease of use, which is particularly great for our older clientele who may not be tech-savvy. The straightforward approval and rejection process reduces the likelihood of errors. I also find AvidXchange to be consistent and dependable, ensuring that when my staff uses it, they know the process will go through smoothly, and notifications will be sent out daily. Additionally, the customer support is excellent; when I run into an issue or have a question, they provide quick and effective communication. Review collected by and hosted on G2.com.

Sometimes the improvements made by AvidXchange when working with our software, Vantaca, aren't fully thought out. The developers often solve problems without considering all the day-to-day tasks and scenarios that occur, leading to issues. They only seem to grasp certain aspects of the process, missing the in-between steps that can cause problems when an update is released. We sometimes encounter conversion issues or problems when trying to void a check that don't work as expected due to these enhancements. It would be helpful if they worked more closely with clients and perhaps released a beta version of updates before making significant changes that impact our business. Review collected by and hosted on G2.com.