G2

Christian R.

ingeniero en soporte tecnico

Mid-Market (51-1000 emp.)

11/4/2025

"Impeccable audio quality, but limited call history"

5/5

What do you like best about Avaya Communications APIs?

What I value most about Avaya Communications APIs is the excellent audio quality, as there are rarely any issues when communicating with clients. Everything is heard clearly and without interruptions, which facilitates and gives greater confidence to the calls. Review collected by and hosted on G2.com.

What do you dislike about Avaya Communications APIs?

What doesn't convince me about Avaya Communications APIs is that it doesn't store a complete call history, which prevents me from always reviewing what happened in past conversations. Additionally, I find that certain functions can be somewhat complex to use if you don't have prior experience with the system. Review collected by and hosted on G2.com.

What problems is Avaya Communications APIs solving and how is that benefiting you?

Avaya Communications APIs helps solve communication problems with customers, as it allows making and receiving calls reliably and maintaining clear communication, with very few audio failures.\n\nThis is beneficial to me because customers can understand each other better, less information is lost, and conversations flow more naturally. All of this facilitates daily work and improves the quality of customer service. Review collected by and hosted on G2.com.