G2

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

2/15/2024

"Avantra - Automation Tool"

4/5

What do you like best about Avantra?

AVANTRA By Syslink is quite flexible and easy to use, implement and understand tool. In recent, many new Add-Ins library automations were added by syslink like ST03N Dialog Response Time, system copy, system refresh etc...and we are working on them and will roll out soon to our customer MBAG. Review collected by and hosted on G2.com.

What do you dislike about Avantra?

Not much but yes few points ate there where Syslink needs to improve-

1) Customer Support- Their approach to address the ticket queries raised by customer and response they are providing.

2) Few bugs reported in the tool feature like kernel version detection, agent upgrade and its been like more than months but vendor haven't releases any patch to fix that post promising many times. Review collected by and hosted on G2.com.

What problems is Avantra solving and how is that benefiting you?

As a BASIS Administrator there are many tasks which we used to do manually all the time like preparaing Health Check report, various upgrades like host agent, kernel upgrade and day to day monitoring. We have been using Avantra since 3 years and its been a boon to us, now all servers, systems, BO systems, standlaone DB's, Cloud connectors all are being monitored using various standard and customs checks in avantra. Its automation capabilities and integration with ServiceNow for alerting is quite awesone. Most of the basis tasks avantra has automated alomost and we are using like kernel upgrade and many more to go like system refresh, system copy, Transport etc.. Review collected by and hosted on G2.com.