Amy, thank you for taking the time to share about your experience using Avalara, we appreciate your feedback. From what you explained, we recognize that there are things that are going well and some opportunities for improvement. We strive to offer the best service possible and apologize that you've experienced difficulty with our support team. If you’re open to a conversation, we’d like to learn more about your specific experience and how we can improve. Please contact us at customercare@avalara.com to continue the conversation.