---
title: Avalara Reviews
meta_title: 'Avalara Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 825 reviews by the users' company size, role or industry
  to find out how Avalara works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 825
  scale: '5'
date_modified: '2026-07-09'
parent_category:
  name: Tax Software
  url: https://www.g2.com/categories/tax-software
---

# Avalara Reviews
**Vendor:** Avalara, Inc.  
**Category:** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 825
## About Avalara
Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company&#39;s purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com.



## Avalara Pros & Cons
**What users like:**

- Users find Avalara&#39;s **ease of use** invaluable for hassle-free tax filing and seamless transaction tracking nationwide. (68 reviews)
- Users value the **tax automation** of Avalara, as it significantly saves time and ensures compliance with ease. (55 reviews)
- Users appreciate the **accessible and supportive customer service** of Avalara, ensuring smooth implementation and ongoing assistance. (39 reviews)
- Users find Avalara&#39;s **ease of filing** invaluable, saving time and simplifying sales tax compliance effortlessly. (33 reviews)
- Users appreciate the **seamless integrations** of Avalara with various platforms like QuickBooks and Salesforce, enhancing efficiency. (29 reviews)
- Users value the **ease of use** of Avalara, highlighting its helpful portal and customer support for efficient tax management. (28 reviews)
- Time-saving (28 reviews)
- Users value Avalara&#39;s **automation capabilities** , significantly reducing time and effort in sales tax processes. (26 reviews)
- Users value the **automatic filing and payment** features of Avalara, enhancing accuracy and ease in tax compliance. (26 reviews)
- Time-Saving (25 reviews)

**What users dislike:**

- Users frequently experience **poor customer support** , finding account management and ticket resolutions lacking in effectiveness and clarity. (52 reviews)
- Users suggest that **improvement is needed** in communication regarding changes and features within Avalara, enhancing the user experience. (44 reviews)
- Users report **poor support services** , citing slow response times and lack of proactive communication during implementations. (33 reviews)
- Users express the need for better **tax support and documentation** in Avalara to streamline communication with their ERP. (28 reviews)
- Users often face **technical issues** with Avalara, including slow performance and frustrating upload timeouts. (20 reviews)
- Users find Avalara **expensive** , with yearly price increases and complicated processes adding to the overall cost burden. (18 reviews)
- Users face **billing issues** with Avalara, including unexpected charges and lack of communication about pricing changes. (15 reviews)
- Time-Consuming (13 reviews)
- Complex Interface (12 reviews)
- Users frequently experience **integration issues** with Avalara, leading to inconsistent functionality and support challenges. (11 reviews)

## Avalara Reviews
  ### 1. Seamless Integration for Tax Compliance

**Rating:** 4.0/5.0 stars

**Reviewed by:** Teri W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I like Avalara for its seamless integration with NetSuite. Also, I really like the webinars set up with tax experts. Gain a lot of information, even if it doesn’t pertain to my immediate situation, it’s something to watch out for. I attend every webinar I can.

**What do you dislike about Avalara?**

Researching tax laws online can be very tricky, and sometimes the information provided online is outdated.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for managing sales tax compliance with laws that are always changing.

**Official Response from Celina Romera:**

> Hi Teri, thanks for sharing your experience with Avalara. We’re glad to hear it’s been a helpful resource for your team. We appreciate you taking the time to share your feedback!

  ### 2. Effortless Monthly Returns, But Adjustments for Past Periods Are Tricky

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samantha C. | Accounting Speciailist, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Avalara?**

I appreciate that Avalara is able to handle all of my sales tax returns for me each month.

**What do you dislike about Avalara?**

This could be a user-specific issue, but with Avalara, if you need to process a return for an order from a previous month, it's not straightforward to associate that return with the original month. Once a month has closed, Avalara's system no longer allows for easy adjustments related to that period.

**What problems is Avalara solving and how is that benefiting you?**

Avalara has been a huge time-saver for my company by handling the compilation and processing of our monthly returns. Since we operate in all 50 states, Avalara is saving us at least 30 minutes per state every month by managing these filings on our behalf.

**Official Response from Celina Romera:**

> Hi Samantha, thanks for the review. We’re glad to hear Avalara is helping take monthly returns off your plate and saving your team time across the board. We appreciate the feedback on past-period adjustments, and I've passed this note along to our product team. 

  ### 3. Effortless Tax Compliance with Powerful Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Divya P. | Tax Accountant EU , Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

I find Avalara to work very well for tax calculations, which is crucial for my needs. I appreciate the easy approach and research capabilities it offers for VAT compliance. I also like the report generation feature, especially since it can produce country-specific reports. Setting up Avalara was straightforward, requiring only a bit of training with the technical team.

**What do you dislike about Avalara?**

only the live customer support

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for tax calculations, making VAT compliance research easy, and generating country-specific reports.

**Official Response from Celina Romera:**

> Hi Divya, thanks for sharing your review! We’re glad to hear Avalara is helping simplify your tax process. We appreciate your feedback and are grateful to have you as a customer!

  ### 4. Great Certificate Integration, but Glitchy, Slow, and Forced Updates

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hannah L. | SALT Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

Integration if certificates to our invoicing platform

**What do you dislike about Avalara?**

It's glitchy, randomly slow, and new updates that I can not opt out of (AI chat box, toggle magnifying)

**What problems is Avalara solving and how is that benefiting you?**

It's solves the updates in tax rates and provides Nexus updates

**Official Response from Celina Romera:**

> Hannah, thank you for taking the time to share your experience. We’re glad Avalara is helping support your tax processes, but we’re sorry to hear you've run into a few glitches. If you’re open to it, please reach out to customercare@avalara.com so we can learn more. 

  ### 5. Easy to Use and User-Friendly Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nikolai K. | Company Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Avalara?**

I like how easy they make it to use their products.

**What do you dislike about Avalara?**

I don’t like that I can’t view all my accounts together in a single dashboard.

**What problems is Avalara solving and how is that benefiting you?**

We use Avalara to help us stay tax-compliant with our short-term vacation rentals.

**Official Response from Celina Romera:**

> Hi Nikolai, thank you for taking the time to share your experience using Avalara. We’re glad to hear the platform has been easy to use and is helping you stay compliant. We appreciate your feedback and thank you for being a customer!

  ### 6. Assessing the Performance and Reliability of Avalara

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sahib A. | E-Commerce Brand Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 31, 2024

**What do you like best about Avalara?**

They maintain a very high level of accuracy in their tax calculations, and we have never encountered any calculation errors. Additionally, they have filed all our returns on time, and we have not experienced any delays in the filing process.

**What do you dislike about Avalara?**

Their support operations still require significant improvement. In some cases, it can take up to a month just to receive an initial response from their support team, which is highly unacceptable and impacts timely issue resolution.

**What problems is Avalara solving and how is that benefiting you?**

Handling sales tax calculations for multiple states. Since we are an e-commerce company different rates are applied to us for different states.

**Official Response from Celina Romera:**

> Hi Sahib, thanks for the review! We're happy to hear Avalara is delivering the accuracy and reliability your team needs. We appreciate the feedback on support response times and will be sure to pass it along. We are thankful to have you as a customer!

  ### 7. Convenient and Efficient Tool for Tax Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christopher E. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about Avalara?**

I love how Avalara has significantly simplified the process of collecting and issuing W-9 forms. The ability to have vendors fill out their W-9s online through Avalara's platform makes the process smooth and efficient, reducing the hassle of manual input. Additionally, the electronic handling of forms is incredibly beneficial, especially when it comes to issuing 1099s, by easing the January rush and eliminating the stress associated with mailing documents and managing reporting to the IRS and the state. Avalara’s interface is user-friendly, making it convenient for regular use. I also appreciate the excellent integration with QuickBooks Online, which further streamlines my workflow. The colleagues' recommendations and my positive experience with Avalara are such that I would rate it highly and have already recommended it to others, scoring it a perfect 10 for satisfaction and recommending it.

**What do you dislike about Avalara?**

I would like if there was a way for Avalara to automatically send an email when I set up a new vendor in QuickBooks Online. Currently, when I want to track 1099s for a vendor, it would be more efficient if Avalara could automatically send the vendor an email prompting them to provide a W-9.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to collect and issue forms electronically, simplifying the process and saving time on manual entry and mailing. It also integrates well with QuickBooks Online, enhancing my workflow.

**Official Response from Celina Romera:**

> Hi Christopher, thank you for taking the time to share your experience. We’re so glad Avalara has made tax season less stressful and your workflow smoother. We also appreciate the callout on vendor email automation and have shared that with our product team. Thanks again for being part of the Avalara community.

  ### 8. Essential for Managing Sales Taxes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristina P.

**Reviewed Date:** October 30, 2025

**What do you like best about Avalara?**

I love how Avalara helps me with sales taxes, especially in understanding when I have reached certain conditions in different states without physical or team reasons, thus avoiding unnecessary payments and fines. I have been using Avalara for more than two years and it is essential for calculating taxes properly. I greatly appreciated the setup process which is super clear and self-explanatory. This platform enabled the easy upload of my clients' tax exemption certificates and provides a Nexus location map, all of which is extremely necessary in my daily routine. I also found it beneficial how Avalara integrates perfectly with other platforms like Quickbooks, Amazon, and Shopify, offering a seamless integrated experience. The continuous and helpful support provided by Avalara is one of the key reasons for my recommendation of this tool.

**What do you dislike about Avalara?**

I would like them to change the account managers less often. Now they keep the manager fixed for a longer time.

**What problems is Avalara solving and how is that benefiting you?**

I have been using Avalara for over two years to calculate and manage sales taxes. It helps me avoid paying undue taxes and fines, especially when I meet certain sales criteria in different states.

**Official Response from Celina Romera:**

> Hi Cristina, thanks for the review. We’re happy to help you stay compliant across states, and it’s great to hear the software works well with the platforms you need. Thanks for being a customer! 

  ### 9. Streamlined Tax Management with Avalara, Needs Better Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Stefano D. | Project Manager

**Reviewed Date:** October 30, 2025

**What do you like best about Avalara?**

I have been using Avalara for three years, primarily for managing sales tax and returns across 22 states, and I find it incredibly effective. One standout aspect is the software's optimization capabilities, including features like geolocation and tax management, which streamline our processes significantly. This optimization ensures automatic payments, eliminating any risk of penalties and thereby enhancing our financial efficiency. Additionally, I appreciate Avalara's competitive pricing, which is a decisive factor for me when considering renewal. Furthermore, the ability to integrate Avalara seamlessly with platforms like Shopify, Magento, and Salesforce enhances its utility and supports our operations smoothly.

**What do you dislike about Avalara?**

I find the setup process of Avalara to be complex. Although not impossible, it can be quite challenging initially. Additionally, I am not satisfied with the support, as I mentioned it's one area I would want to change.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to optimize sales tax payments across 22 states, ensuring automatic payments and avoiding penalties, which streamlines our tax process and enhances compliance.

**Official Response from Celina Romera:**

> Thanks for the thoughtful review, Stefano. We're glad Avalara has been a strong fit for managing tax across multiple states and integrating with your platforms. We appreciate the feedback on setup and support and will keep that in mind as we continue to improve the experience.

  ### 10. Avalara review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2025

**What do you like best about Avalara?**

Avalara is definitely an powerful tax compliance solution for automated sales tax calculations, reporting, and filing. It integrates seamlessly with various platforms, making it ideal for businesses managing multi-jurisdiction tax obligations.

We are using it for last three years without any issues Plus excellent support for our business needs

**What do you dislike about Avalara?**

High pricing, occasional support delays, and a complex setup process.

**What problems is Avalara solving and how is that benefiting you?**

Avalara’s automated filing feature saves time and effort by submitting returns directly to tax authorities.

**Official Response from Celina Romera:**

> Thanks for taking the time to share your feedback with us. We are grateful to be the solution you trust with your sales tax process!

  ### 11. Avalara is for everyone

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew C. | Tax Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 25, 2025

**What do you like best about Avalara?**

Avalara is user friendly, easy on the eyes, and has great functions. ECM is amazing and gets better every day. I love it!

**What do you dislike about Avalara?**

ECM is still improving but it is already a great product. There could be notes that direct the user to functions that may not know about. It's the best!

**What problems is Avalara solving and how is that benefiting you?**

Avalara takes our sales data and allows us to print tax and sales data reports to create import files for preparing the returns. We also use the exemption management system. The tax engine helps make tax engines. The exemption system mgmt system has ai features that prefills out the information to make it a more efficient process. It's wonderful!

**Official Response from Celina Romera:**

> Hi Matthew! Thanks for taking the time to share your experience. We're glad to hear you're finding the platform user-friendly and that ECM is adding value to your workflow. We appreciate your suggestion about user guidance and will keep it in mind as we continue enhancing the experience.

  ### 12. Frustrating Experience & Poor Support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Katherine T. | Sales Operations Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2025

**What do you like best about Avalara?**

When it actually works, then there are no problems.

**What do you dislike about Avalara?**

Our experience with Avalara Sales Cloud has been extremely disappointing. Their Support team lacks the knowledge to troubleshoot even basic Salesforce mapping issues. From the start, we were told the only way to resolve our issue was to upgrade to a Technical Account Manager—an extra monthly cost—yet this “premium” support is no better than the free package (which isn’t saying much).

I’ve had an open case for nearly a year, and their only repeated suggestion is to “upgrade the installed package,” which has never resolved the problem. The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins. I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions.

If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere.

**What problems is Avalara solving and how is that benefiting you?**

Calculating taxes for all Customer transactions.

**Official Response from Celina Romera:**

> Katherine, thank you for taking the time to share your feedback across several platforms. I’m truly sorry to hear how frustrating your experience has been. We understand how important it is to have a reliable integration with Salesforce and timely, knowledgeable support. I recognize how difficult it must feel to be dealing with ongoing issues, and I’m sorry we haven’t delivered the clarity and resolution you’ve needed. We've escalated your concerns internally to ensure your case receives the attention it deserves.

  ### 13. Simplifies Sales Tax Management with Room for Speed Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shakisha J. | Billing Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

I like how Avalara takes the headaches out of taxes by managing our sales tax accurately. This accuracy results in fewer corrections and fewer customer disputes. Additionally, I appreciated the smooth setup process with Avalara.

**What do you dislike about Avalara?**

The software speed isn't great. It would be better if the speed could keep up as you're working.

**What problems is Avalara solving and how is that benefiting you?**

Avalara takes the headaches out of taxes, managing sales tax accurately which means fewer corrections and customer disputes.

**Official Response from Celina Romera:**

> Hi Shakisha, thank you for sharing your experience with Avalara. We’re glad to hear we’re helping simplify sales tax for your business, and we appreciate your feedback as we continue to improve.

  ### 14. Simplifies Sales Tax Filing with Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Henri C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I like Avalara for its ease of use, which makes handling sales tax much more straightforward. The simplicity of filing is especially beneficial, freeing up time for my team. The initial setup was really easy, which was a pleasant surprise.

**What do you dislike about Avalara?**

Payables

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to handle the complexity of filing in many states. It eases the filing process and saves my team time.

**Official Response from Celina Romera:**

> Hi Henri, thank you for taking the time to share your experience using Avalara. We’re glad to hear setup was smooth and that filing has been easier for your team. We appreciate your feedback!

  ### 15. Efficient Tax Calculations but Needs Better ERP Integration

**Rating:** 3.0/5.0 stars

**Reviewed by:** Tracy K.

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I like Avalara's ability to quickly determine sales tax. I also value the certificate management function, along with its reporting and returns features.

**What do you dislike about Avalara?**

Syncing with ERP is problematic, and a big issue is the lack of being able to use multiple GL accounts. Reconciliation is complicated since we have Nexus in dozens of states. We have 4 people who need to audit each sales tax transaction each month for mismatches in tax amounts between what is sent to the ERP and what Avalara records, and additionally, GL reconciliation takes a very long time.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for calculating sales tax and filing returns. It quickly determines sales tax, and I value its certificate management, reporting, and returns features.

**Official Response from Celina Romera:**

> Hi Tracy, thank you for sharing your feedback. We're glad Avalara is supporting in your tax process. We appreciate you pointing out the challenges with reconciliation and ERP syncing. Input like this helps us continue improving.

  ### 16. Streamlines Tax Compliance with Responsive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** T V.

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I like that Avalara streamlines tax compliance for me. The support team is quick to respond to my questions and strives to resolve issues in a timely manner, particularly when it comes to resolving tax calculation issues and providing timely information so I can resolve things in our systems.

**What do you dislike about Avalara?**

Exemption certificate management could use some improvement with the downloadable reporting. Data doesn’t always align with what is in the Avalara system. The reporting a customer downloads should mirror what is seen in the Avalara exemptions portal.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for sales tax calculations and exemption certificate management. It streamlines tax compliance and resolves tax calculation issues, providing timely information to resolve them in our systems.

**Official Response from Celina Romera:**

> Thank you for sharing your experience with Avalara. We’re happy to hear that tax compliance feels more streamlined for you and that our support team has been responsive and helpful. We appreciate your feedback on exemption certificate reporting and are grateful to have you as a customer.

  ### 17. Effortlessly Manages Our Sales Tax Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2025

**What do you like best about Avalara?**

I like how Avalara calculates sales tax liabilities and completes the returns. It helps that we don't have to calculate sales tax manually or complete the returns manually.

**What do you dislike about Avalara?**

Address tax notices from states quicker and with fewer prompts.

**What problems is Avalara solving and how is that benefiting you?**

Avalara compiles sales tax data from an API to our ERP, calculates sales tax liabilities, and completes returns, removing the need for manual calculations.

**Official Response from Celina Romera:**

> Thanks for taking the time to share your review. We are happy to take care of the heavy lifting when it comes to returns and filings. We appreciate your feedback!

  ### 18. Smooth Sales Tax Filing in AvaTax, but ECM Needs Usability Improvements

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I enjoy that we can file our sales tax through the avatax program

**What do you dislike about Avalara?**

ECM is such a pain to use and has several issues that need corrected and enhancements that need added for ease of functionality.

**What problems is Avalara solving and how is that benefiting you?**

We are able to process our tax files to our store registers and file sales tax for our online sales very well.

**Official Response from Celina Romera:**

> Thank you for taking the time to share your feedback. We’re glad to support your tax process and we appreciate your insight on ECM. If you’re open to it, please contact customercare@avalara.com so we can learn more and continue to improve.

  ### 19. Avalara Makes Sales Tax Accurate, Easy, and Stress-Free

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

Everything related to sales tax—accurate calculations, staying on top of changing tax rates, filing returns, and tracking nexus thresholds—has been easy and stress-free since we signed up for Avalara.

**What do you dislike about Avalara?**

Depending on the ERP system you’re using, you may run into some challenges with the integration.

**What problems is Avalara solving and how is that benefiting you?**

The sales tax process is about 99% automated, and it saves us a lot of time.

**Official Response from Celina Romera:**

> Thanks for sharing your feedback with us. We’re glad to help make sales tax more manageable and save your team time. We appreciate you taking the time to share your experience!

  ### 20. Effortless Tax Management with Avalara

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I like the ease of tracking exemptions and expiration dates with Avalara. It really takes a lot off my shoulders from having to track those manually.

**What do you dislike about Avalara?**

I wish I could get more notifications via email

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for tracking economic nexus and tax exemptions, which eases my stress by taking the manual work off my shoulders.

**Official Response from Celina Romera:**

> Thanks for taking the time to share your feedback. We’re glad Avalara is helping lighten the load and support your day-to-day work. We appreciate your insight.

  ### 21. Effortless Multi-State Return Filing in One Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

Returns being filed without having to go into each individual state website.

**What do you dislike about Avalara?**

There’s no clear bounce back into the ERP with a reason why tax rate was calculated at what rate. We see Colorado or Oklahoma City tax when address is outside of city limits.

**What problems is Avalara solving and how is that benefiting you?**

Keeping up with all of state returns is huge benefit.

**Official Response from Celina Romera:**

> Thanks for the review. We’re glad Avalara is helping support your workflow and overall process. We appreciate you sharing your feedback with us.

  ### 22. Seamless ERP Sync That Just Works

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lori F. | Accounting Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

Syncs with our ERP and Filing is a breeze.

**What do you dislike about Avalara?**

Reconciliation could be easier by state.

**What problems is Avalara solving and how is that benefiting you?**

on time filing and compliance.

**Official Response from Celina Romera:**

> Hi Lori, thanks for sharing your feedback! We’re glad to help keep your tax process running smoothly. We appreciate your input!

  ### 23. All-in-One Tax Automation That Makes Compliance Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

All the information is in one place, and the automation makes it easy to “set and forget” taxes.

**What do you dislike about Avalara?**

It still requires manual intervention and double-checking to ensure full compliance. You also have to know on your own to register in additional states, because you aren’t told or notified.

**What problems is Avalara solving and how is that benefiting you?**

Sales tax collection and reporting.

**Official Response from Celina Romera:**

> Thank you for taking the time to review. We’re glad to help simplify your tax process and make things easier for your team. We appreciate you sharing your experience with us.

  ### 24. Avalara Makes Sales Tax Compliance and Filings Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brett W. | Assistant Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2026

**What do you like best about Avalara?**

Avalara handles all of our sales tax filings and compliance so we don't have to.

**What do you dislike about Avalara?**

Sometimes the reporting can be confusing.

**What problems is Avalara solving and how is that benefiting you?**

Avalara calcualtes sales tax on all of our invoices and files our returns for us.

**Official Response from Celina Romera:**

> Hi Brett, thank you for your review. We’re glad Avalara is helping simplify your sales tax calculations and filings. We appreciate the feedback on reporting as we continue to improve the experience.

  ### 25. Comprehensive Tax Compliance Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kurt T. | Chief Financial Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about Avalara?**

I appreciate how comprehensive and easy it is to stay compliant with both state sales and use tax requirements, as well as international VAT regulations. Implementation is very basic and straight forward with great customer support.

**What do you dislike about Avalara?**

I would like to have an additional option for direct tax advice and services specific to individual businesses.

**What problems is Avalara solving and how is that benefiting you?**

Avalara is our preferred solution for tax compliance. They significantly reduce the amount of work needed for multistate tax compliance. With Avalara's tools, I can efficiently handle tax requirements for all states, as well as manage international VAT compliance.

**Official Response from Celina Romera:**

> Thanks for your review, Kurt. We're glad Avalara helps simplify your multistate and international compliance work so your team can stay focused on the bigger financial picture. We appreciate the feedback about offering more direct tax advisory options and will share it with our team.

  ### 26. User-Friendly 1099 Filing Made Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

User friendly, filing updates daily, easy to edit and recreate previous data

**What do you dislike about Avalara?**

I'm a department of 1 and only use this for 1099s annually so there is nothing I dislike about it

**What problems is Avalara solving and how is that benefiting you?**

I manually create vendors and their tax status. I can upload all the vendors at once and export status info

**Official Response from Celina Romera:**

> Thanks for taking the time to share your feedback. We’re glad Avalara is helping make your process easier. We appreciate your review!

  ### 27. Avalara,,,the must have solution for all things tax..

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly  S. | Director of Enterprise Systems, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 11, 2025

**What do you like best about Avalara?**

I am a repeat Avalara customer having installed the suite at 5 separate companies.  We love the "one-stop shop" solution to unified our needs for sales and use tax, managed services, certificate management, 1099 filings, tax filings..and on and on.  It is the gold standard in tax solution.  

On top of that, I seek out partners that have a great team with an easy rapport and Avalara deliveries that and more.  Even when we have experienced any struggles, people have been at the ready to help.

**What do you dislike about Avalara?**

There is really not much to dislike about the products.  Thus, it is why have come to the well over and over.  The only thing to be aware of is that you have to have your act together with data compiled, email addresses ready, etc.

**What problems is Avalara solving and how is that benefiting you?**

We are a rapidly growing company and with a large customer base and many, many resellers. Avalara allows us to complete tax processes with multiple modules all within the same application.

**Official Response from Celina Romera:**

> Hi Kelly! Thanks so much for taking the time to share your experience with our products and services. We are grateful to have served you across five different companies and are delighted to know you will keep coming back to us! Thanks for sharing and for your continued trust in us.

  ### 28. Essential for Sales Tax Compliance with Great Resources

**Rating:** 4.0/5.0 stars

**Reviewed by:** Megan L.

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I appreciate how Avalara provides very informative content without getting bogged down with extras. I enjoy having the ability to ask questions and receive responses directly without the pressure of being called out in front of others. It has also been helpful for informing me about new passing of bills that require my company to file returns or change our filing rates.

**What do you dislike about Avalara?**

The audio quality is sometimes not great but that could be a problem per the individuals and not the software used for the meetings.

**What problems is Avalara solving and how is that benefiting you?**

Avalara informs me of new bills requiring our company to file returns or change tax rates.

**Official Response from Celina Romera:**

> Hi Megan, thanks for the review! We’re happy to keep up with changes in tax legislation so your team doesn't have to worry. It’s great to hear the webinar content and learning tools are supporting your team!

  ### 29. Great Guidance and Easy Reports, But Slow Tax Letter Response

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elysha M. | Senior Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about Avalara?**

The advise given on which states should be registered in. The easy communication with my account representative. Ease of pulling report the ability to make one a favorite for easy access.

**What do you dislike about Avalara?**

How long it takes to respond to tax letters. If you accidently close a ticket you can not reopen it.

**What problems is Avalara solving and how is that benefiting you?**

Avalara is now helping with an address change to get all states up to date with our new move, this is a huge time savor that I just don't have time for right now.

**Official Response from Celina Romera:**

> Hi Elysha, thank you for the review. We're glad to hear the guidance and reporting tools have been useful during your team’s transition. We are happy to serve your team!

  ### 30. Outstanding Indirect Tax Expertise with Broad Platform Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about Avalara?**

Their knowledge and offerings of indirect taxes.  Their ability to support various platforms.

**What do you dislike about Avalara?**

Their price was a bit too high for their sales tax rate product.  They don't offer enough a la carte solutions.

**What problems is Avalara solving and how is that benefiting you?**

Free general sales tax rate downloads

**Official Response from Celina Romera:**

> Thanks for sharing your feedback with us. We're happy to support your indirect tax needs across your business. We appreciate your review and are grateful to be part of your process.

  ### 31. User-Friendly with Quick Support, Needs Preview Options

**Rating:** 3.5/5.0 stars

**Reviewed by:** Holly O.

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I like Avalara's website because it is very easy to use. Connecting with support when needed is also straightforward. Submitting a ticket is fairly quick, and we are usually able to solve our issues quickly. Avalara provides us more time for other tax projects.

**What do you dislike about Avalara?**

I wish we could see more of the sales tax returns before we have to approve. The initial setup wasn’t too bad, but it was time-consuming and we had to adjust a lot to get everything correct.

**What problems is Avalara solving and how is that benefiting you?**

Avalara handles sales tax rates, return prep, and exemption certificates, freeing up more time for other tax projects.

**Official Response from Celina Romera:**

> Hi Holly, we appreciate you taking the time to leave a review. It’s great to know Avalara is helping you stay efficient and keep tax tasks moving. Thanks for sharing your experience with us.

  ### 32. Getting Sales Tax Right

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jere A. | CFO, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 17, 2020

**What do you like best about Avalara?**

The software does most of the work for you. I don't have to keep up with thousands of rates or state laws. It also is a huge time saver with filing returns and keeping up with certificates.

**What do you dislike about Avalara?**

It is difficult correcting errors in SST states.

**Recommendations to others considering Avalara:**

If you are selling over the internet and growing, sales tax you will be owing - use Avalara.

**What problems is Avalara solving and how is that benefiting you?**

Reduces our need to staff up or hire an outside accounting firm. Keeps our information organized and audit ready.

**Official Response from Celina Romera:**

> Hi Jere! Thank you for taking the time to share your experience using Avalara, we appreciate your feedback and the opportunity to serve you!

  ### 33. Efficient Tax Compliance with Avalara

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephanie S.

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I find Avalara efficient. They also communicate quickly, which is something I really appreciate. I like the tax calculator because we are project-based, and it's great to see the tax rates ahead of time. The initial setup was very easy, as both teams worked well together.

**What do you dislike about Avalara?**

I find it hard to manage the use of credits at times.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for solving tax compliance issues, including managing nexus and exemption certificates. The tax calculator helps us see tax rates in advance, which is great for our project-based work. Avalara's efficiency and quick communication are additional benefits.

**Official Response from Celina Romera:**

> Hi Stephanie, thank you for taking the time to share your experience with Avalara. We’re happy to hear things are working well for you and that you’re seeing value in using our solution. We appreciate your feedback and your trust in us!

  ### 34. Effortless Tax Compliance, Fantastic Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alison S.

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I like the ease Avalara provides in bringing current state tax information to us, which we can easily apply and integrate with Intuit. It integrates smoothly with QuickBooks online and our invoicing, making the process seamless. I also value the support team, especially when faced with some technology challenges.

**What do you dislike about Avalara?**

I had some technology challenges with the initial setup.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to know when we need to pay sales taxes, and I like its ease in bringing current state tax info. It integrates well with Intuit and QuickBooks online, helping us manage taxability by monitoring fee codes.

**Official Response from Celina Romera:**

> Thanks so much for the review, Alison. We’re glad Avalara helps make tax compliance easier and works well with your existing tools. We appreciate the feedback and are happy our support team has been able to help.

  ### 35. Efficient tax decision making

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 25, 2025

**What do you like best about Avalara?**

My favorite thing about Avalara is that it automatically updates tax laws and rules so we don't have to track them as closely. This greatly reduces the time our business units spend on invoicing and the time we spend on compliance.

**What do you dislike about Avalara?**

ECM can be slow but it seems to be getting better. Overall I am satisfied with Avalara and its products.

**What problems is Avalara solving and how is that benefiting you?**

It holds our exemption certificates and calculates tax on all of our orders, so we don't have to do it manually. This significantly reduces the time our business units spend invoicing so they can focus on making sales. It also decreases the time that our tax team spends on compliance so we can file more units with less people.

**Official Response from Celina Romera:**

> Thanks for taking the time to leave a review. We're glad to hear Avalara is helping simplify your tax process. We appreciate your feedback and look forward to continuing to support your team. 

  ### 36. Great Document Management, But Overseas Support Slows Issue Resolution

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Avalara?**

I believe the document management features, tax calculations, and the process of filing returns are important aspects.

**What do you dislike about Avalara?**

I believe that the quality of support has declined since the support team was moved overseas. There have been multiple times when I needed help with an issue, but because the support is based abroad, communication was restricted to only one email exchange per day, which made resolving problems more difficult.

In addition some of the email reports are misleading. We have been emailed multiple times stating we are out of validations when that is incorrect.

**What problems is Avalara solving and how is that benefiting you?**

We rely on this service to ensure our returns are filed on time and to help us keep all of our customer exemptions current.

**Official Response from Celina Romera:**

> Thanks for taking the time to share your experience. We're glad the platform is helping you manage your returns and exemption certificates, but we're really sorry to hear that support hasn’t been meeting expectations. If you're open to it, please reach out to customercare@avalara.com so we can take a closer look and follow up directly. Your feedback is appreciated.

  ### 37. Accurate Tax Automation Through Seamless Integrations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Avalara?**

It automatically completes accurate, required taxes through integrations with our existing infrastructure.

**What do you dislike about Avalara?**

International compliance barriers and a lack of documentation on specific tax laws can make enforcement difficult.

**What problems is Avalara solving and how is that benefiting you?**

Tax compliance and filing

**Official Response from Celina Romera:**

> Thanks for taking the time to share your feedback. It’s great to hear the solution is fits well into your workflow. We appreciate your input on where things can be clearer, and we’d welcome more detail at customercare@avalara.com.

  ### 38. Effortless Sales Tax Filing and Nationwide Transaction Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jarvis M. | Sr. Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

Making filing sales tax returns so easy and tracking all of our transactions all over the country for us - so helpful in so many ways

**What do you dislike about Avalara?**

Resolving tax notices is a bit timely and causing more in interest and penalties in the meantime.

**What problems is Avalara solving and how is that benefiting you?**

Sales & Use Tax returns and product management, and invoicing to the customers.

**Official Response from Celina Romera:**

> Hi Jarvis, thank you for taking the time to share your experience with Avalara. It sounds like filing sales tax returns and tracking transactions nationwide has been helpful for your team. We appreciate you sharing your feedback.

  ### 39. Effortless Tax Management, But Support Can Be Hit or Miss

**Rating:** 4.0/5.0 stars

**Reviewed by:** Andrea W. | CFO, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about Avalara?**

The onboarding support was phenomenal. Once we were in, Avalara is like an easy button on tax with minimal effort on our part.

**What do you dislike about Avalara?**

The support team is not always responsive or detailed in their responses.

**What problems is Avalara solving and how is that benefiting you?**

We offer a broad range of product types in multiple states, and it's a relief not to have to dig into the detailed requirements for each product in every region. By simply specifying the product type and location, Avalara handles the rest for us.

**Official Response from Celina Romera:**

> Thanks for taking the time to leave a review, Andrea. We're happy to take on the tax work so your team can focus on other priorities. We appreciate you sharing your experience.

  ### 40. Sales Tax professional with over 30 years experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** ALIDA M. | Sr Tax Accountant, Enterprise (> 1000 emp.)

**Reviewed Date:** January 30, 2024

**What do you like best about Avalara?**

I love the fact that Avalara is very accurate when it comes to rates and is very user friendly.   Also when I have any issues the customer support is great.  For audits the reports are great and well accepted by auditors

**What do you dislike about Avalara?**

I wish I was able to run customized reports

**What problems is Avalara solving and how is that benefiting you?**

Avalara is solving the compliance piece of my job.  I have been through a few audits lately and the Avalara information provided to the auditors is very accurate.

**Official Response from Celina Romera:**

> Hi Alida, we really appreciate you sharing your experience. With your deep background in tax, it means a lot to hear that Avalara has been a reliable tool for you. Thanks as well for the note on reporting. We’re glad to have your perspective.

  ### 41. Effortlessly Streamlines Sales Tax Compliance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jerry P. | Human Resources, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I like that Avalara keeps everything in one place and it's very easy to use, making everything a little bit smoother and seamless. It simplifies tasks when we're logged in and using it to remit sales taxes or to validate sales tax for our customers. The initial setup was quick and seamless, which was a huge plus.

**What do you dislike about Avalara?**

Maybe cost?

**What problems is Avalara solving and how is that benefiting you?**

Avalara remits sales tax for us and helps us stay compliant with each state. It's easy to use and keeps everything smooth and seamless when logging in to remit or validate sales tax.

**Official Response from Celina Romera:**

> Hi Jerry, thanks for the review! We’re happy to hear Avalara is making sales tax compliance a little smoother for your team. We appreciate you taking the time to share your experience.

  ### 42. A good system to simplify the frustrating process of sales tax collection and filing

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 06, 2024

**What do you like best about Avalara?**

Avalara has made major improvements to the user interface and has actively made efforts to seek more and more feedback from customers & act upon said feedback. So, I do feel like Avalara is actively listening to their customers which is phenomenal. 

**What do you dislike about Avalara?**

I still think they need to do a better job of easing the access to all of the functionalities offered by Avalara - sometimes it's hard to figure out how to get to the research function, for example. 

**What problems is Avalara solving and how is that benefiting you?**

Multi-State sales tax compliance - we don't have to worry about tracking the changes in the sales tax laws which would be nearly impossible and can instead focus on on more impactful areas.

**Official Response from Celina Romera:**

> We appreciate you sharing your experience. We're happy to bring simplification to your tax compliance needs! Thank you for your feedback, and for trusting us with your sales tax.

  ### 43. Awesome Products for Remote Sellers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tammie B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2023

**What do you like best about Avalara?**

I appreciate being able to process sales transactions in multiple jurisdictions throughout the U.S. Additionally, I value that Avalara files my returns promptly and on time. It's easy to use and support is phenomenal.

**What do you dislike about Avalara?**

The QuickBooks integration feels somewhat clumsy at the moment. I hope to see some improvements in the near future.

**What problems is Avalara solving and how is that benefiting you?**

I use this for filing taxes across multiple jurisdictions and states. Additionally, it helps me manage our tax exemption compliance and store certificates securely. The platform simplifies the process of validating certificates, making it much easier to handle these tasks.

**Official Response from Bobby Sands:**

> Hi Tammie, thanks for providing your feedback! Our team works hard to deliver a reliable solution, and we're happy to read you're benefitting from our services.

  ### 44. Avalara Simplified Multi-State Tax Compliance for Our Finance Team and SaaS Operations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Thanh T. N. | Senior Accounting Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about Avalara?**

Avalara automates complex sales tax processes with accuracy and reliability. It integrates seamlessly with our systems, manages exemption certificates efficiently, and saves our team 20–30 hours each month. We no longer worry about rate changes or filing deadlines—Avalara keeps us compliant while freeing time for higher-value finance work.

**What do you dislike about Avalara?**

The platform works great, but the interface feels a bit dated. Navigation between modules could be smoother; powerful, but not the most intuitive.

**What problems is Avalara solving and how is that benefiting you?**

Avalara efficiently automates our sales tax calculations across multiple states, manages exemption certificate tracking, and handles our filings seamlessly. It eliminates manual errors, saves 20–30 hours a month, and keeps us compliant across all jurisdictions without constant monitoring.

**Official Response from Celina Romera:**

> Hi Thanh, thanks for the review. We're happy to hear Avalara is helping your team save time and stay focused on high-value work. We appreciate your insight!

  ### 45. Efficient Tax Compliance but Needs Better Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jhilaine R. | Financial Controller

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I find Avalara easy to use, especially appreciating the way it saves me time when most of the information is already stored. I also like how it handles tax registrations effectively, which makes dealing with sales tax compliance smoother.

**What do you dislike about Avalara?**

I haven't had a good account manager yet and I find the customer experience lacking.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for sales tax compliance, and it solves many problems for me. It's easy to use, especially with tax registrations, and it saves me time with most information already saved.

**Official Response from Celina Romera:**

> Hi Jhilaine, thank you for the review. We’re happy to hear Avalara has helped simplify your sales tax compliance and save you time. We also appreciate the feedback on the account experience and will share it with our team. 

  ### 46. Efficient Returns Management with Stellar Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Maryna P.

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I really appreciate Avalara's quick support responses, which are super helpful whenever I need assistance. I find the economic nexus map to be very helpful too, providing valuable insights. Another thing I like is their easy-to-navigate website, making it simple for me to find what I need. The initial setup was pretty easy, which made the transition smooth.

**What do you dislike about Avalara?**

Credit memos don’t flow to Avalara. We need to create them manually in Avalara.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to manage and file returns, making the process more efficient.

**Official Response from Celina Romera:**

> Hi Maryna, thank you for taking the time to leave a review. It's great to hear the platform has been easy to navigate and that the nexus map and support team have been helpful along the way. We’re glad Avalara is making your return process more efficient! 

  ### 47. Promising Sales Tax Reporting, But Required Too Much Manual Troubleshooting

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Avalara?**

Unfortunately, we were unhappy with our experience with Avalara.  I liked what they promised but those promises weren't delivered.

**What do you dislike about Avalara?**

Avalara promised to be a solution for our Sales Tax reporting but in the end it required our team to do the heavy lifting and troubleshoot sales tax reporting.

**What problems is Avalara solving and how is that benefiting you?**

Again, I can not comment on a problem they solved

**Official Response from Celina Romera:**

> Thank you for taking the time to share your feedback. We’re sorry to hear the experience didn’t meet expectations and understand how frustrating that can be. If you’re open to it, please reach out to customercare@avalara.com so we can learn more and work to improve.

  ### 48. Great for Organizing Tax Exemption Certificates, but Uploads Can Duplicate

**Rating:** 3.5/5.0 stars

**Reviewed by:** David R. | Financial Compliance Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

Helping organize tax exemption cerifitcates

**What do you dislike about Avalara?**

Uploading certificates sometimes duplicates them and makes it harder than it should

**What problems is Avalara solving and how is that benefiting you?**

Figuring out the right certificate I need from a customer

**Official Response from Celina Romera:**

> Hi David, thanks for taking the time to share your feedback. We’re glad to help simplify your tax process and keep things organized. We appreciate your input as we continue to improve.

  ### 49. Simplifies Complex Compliance, Needs Better Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Steve B. | CFO, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I like the integration with our ERP NetSuite and our ecommerce platforms; it's pretty seamless. Avalara handled the complexity of our transaction workflows much better.

**What do you dislike about Avalara?**

The support system is abysmal at best. It takes twenty-four to forty-eight hours for a response and staying engaged with support technicians is a challenge. Our personal experience has not been good.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to simplify very complex sales tax compliance issues. It handles the complexity of my transactions workflow much better than our previous solution.

**Official Response from Celina Romera:**

> Hi Steve, thanks for taking the time to leave a review. We’re glad Avalara is making your tax process a little less complicated. We’re sorry to hear your experience with support hasn’t been great. Feel free to reach out to customercare@avalara.com if you’d like to share more.

  ### 50. Reliable Tax Rate Reference Across States

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tammy V.

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I like the fact that Avalara has online access for pretty much all states in the United States. Since we purchase things from all over the country, it's important for me to know what the sales tax rate is in various states like Illinois and California. Avalara helps me determine that.

**What do you dislike about Avalara?**

Nothing at this point

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to confirm if products are subject to tax and determine sales tax rates across various US states, which is essential for my purchases.

**Official Response from Celina Romera:**

> Hi Tammy, thanks for taking the time to leave a review. We’re happy to make easier on your team to stay on top of sales tax across the country. We appreciate your feedback!


## Avalara Discussions
  - [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) - 3 comments, 2 upvotes
  - [Why Avalara can&#39;t answer the Drop Shipment Related questions? and dodge the questions by stating they are not CPA&#39;s and cannot advise.](https://www.g2.com/discussions/why-avalara-can-t-answer-the-drop-shipment-related-questions-and-dodge-the-questions-by-stating-they-are-not-cpa-s-and-cannot-advise) - 1 comment, 1 upvote
  - [Can I refile a return that was filed in an SST state without Avalara&#39;s assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) - 2 comments, 1 upvote
  - [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) - 2 comments, 1 upvote
  - [Does anyone have experience with a Zoho Books integration with AvaTax?](https://www.g2.com/discussions/24186-does-anyone-have-experience-with-a-zoho-books-integration-with-avatax) - 1 comment, 1 upvote

- [View Avalara pricing details and edition comparison](https://www.g2.com/products/avalara/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-09+19%3A20%3A47+-0500&secure%5Bsession_id%5D=b446af13-17a2-490b-bb1c-02cc73508a6b&secure%5Btoken%5D=c57205ff6b533207dd0a43ae6b3b4502094e4856ab89d30422d979e77723bec7&format=llm_user)
## Avalara Integrations
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  - [Maxio](https://www.g2.com/products/maxio/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft D365FO Connector for ADP Workforce Now®](https://www.g2.com/products/microsoft-d365fo-connector-for-adp-workforce-now/reviews)
  - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
  - [Odoo](https://www.g2.com/products/odoo-odoo/reviews)
  - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Oracle Netsuite Analytics](https://www.g2.com/products/oracle-netsuite-analytics/reviews)
  - [Q360](https://www.g2.com/products/q360/reviews)
  - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Sage 100](https://www.g2.com/products/sage-100/reviews)
  - [Sage 500](https://www.g2.com/products/sage-500/reviews)
  - [Sage AI](https://www.g2.com/products/sage-ai/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews)
  - [SAP Business AI](https://www.g2.com/products/sap-business-ai/reviews)
  - [SAP Business ByDesign](https://www.g2.com/products/sap-business-bydesign/reviews)
  - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews)
  - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews)
  - [Shift4Shop](https://www.g2.com/products/shift4shop/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews)
  - [Streamline](https://www.g2.com/products/streamline/reviews)
  - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews)
  - [Stripe Atlas](https://www.g2.com/products/stripe-atlas/reviews)
  - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews)
  - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews)
  - [Wix](https://www.g2.com/products/wix/reviews)
  - [WooCommerce](https://www.g2.com/products/woocommerce/reviews)
  - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews)
  - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zoho Books](https://www.g2.com/products/zoho-books/reviews)
  - [Zuora](https://www.g2.com/products/zuora-zuora/reviews)

## Avalara Features
**Global Shipping**
- Integration
- Reporting
- Labels
- Returns

**Tracking**
- Sales Tax
- VAT
- GST
- Exemptions
- Adjustments
- Localization

**Tax Planning**
- Strategies
- Exemptions
- Credits
- Estimations

**Agentic AI - SAP Store**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Payments and Pricing**
- Global Tax
- Currency
- Payment Methods
- Cost
- Pricing

**Integrations**
- Integrations

**Tax Filing**
- Calculations
- Rules & Regulations
- Reporting

**Global ecommerce management**
- Compliance
- Delivery Tracking
- Risk
- Documents

**Portals**
- Marketplaces
- Branding

**Remittance**
- Returns
- Notifications
- Global/Cross Borders
- Analytics

**Workflows**
- Integrations
- Importing

**Agentic AI - Sales Tax and VAT Compliance**
- Autonomous Task Execution
- Natural Language Interaction

## Top Avalara Alternatives
  - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - 4.4/5.0 (458 reviews)
  - [TaxJar](https://www.g2.com/products/taxjar/reviews) - 4.7/5.0 (246 reviews)
  - [Sovos](https://www.g2.com/products/sovos/reviews) - 4.2/5.0 (91 reviews)

