The ease of creating dynamic and complex automations is excellent. Its easy to use AI Tools to help create jobs as it uses a simple enough XML markup language that given a template it can create similar jobs.
The new user management system in Automate Plus is incredibly useful, and the ability to categorize jobs and agents for different groups of users is helpful. It would be nice to be able to hide objects that a user does not have permission to though, to clear up visual clutter.
The best feature by far though is the high availability of having agent groups to ensure maximum reliability and uptime on our automations. Review collected by and hosted on G2.com.
Control over the objects is not as strong as we would like. The folders and user objects are not easy to maintain and provide a lot of visual clutter.
The AML language could use better documentation. The user documents on how to create jobs is difficult to navigate and doesn't really provide strong guidelines. Fortra support is helpful in answering questions but having to reach out even for small roadblocks can be tedious. I do see AI being an incredibly helpful tool here, and I wish I could have a Claude skill or "Fortra AI Agent" that can answer AML questions. Something that has the AML code base and how the parameters and commands work together as context. Review collected by and hosted on G2.com.
Thank you, Brian, for sharing your detailed feedback and for highlighting Automate’s flexibility, ease of use, and high availability. We’re pleased to hear that Automate helps your team manage SQL queries, API calls, file manipulation, scripts, and Excel processes reliably.
We also appreciate your feedback about object management, visual clutter, and the need for clearer AML documentation. Your suggestions regarding permission-based visibility, improved guidance, and an AI assistant for AML questions are valuable, and we’ll share them with our product and documentation teams.
Thank you again for recognizing Automate Plus user management, agent groups, and the reliability Automate provides for your operations.