G2

Diego M.

Director of IT

Mid-Market (51-1000 emp.)

11/6/2026

"Reliable Automation Solution That Helps Streamline Daily IT Operations"

5/5

What do you like best about Automate®?

Fortra Automate provides a powerful and flexible platform for automating repetitive tasks and improving operational efficiency. As an IT Director, I appreciate solutions that reduce manual intervention, save time, and allow our IT department to focus on more important projects.

The ability to build automated workflows without extensive programming knowledge is a major advantage. I also appreciate the flexibility to customize processes based on our organization's needs. Our recent upgrade to Desktop Subscription was a positive experience, and the support team was helpful throughout the process. Review collected by and hosted on G2.com.

What do you dislike about Automate®?

There is a learning curve when configuring more advanced workflows, and certain areas of the interface could be more intuitive. Additional documentation and practical examples for complex automation scenarios would also be beneficial. Review collected by and hosted on G2.com.

What problems is Automate® solving and how is that benefiting you?

Fortra Automate helps us reduce repetitive manual tasks, streamline routine IT processes, and improve consistency across our operations. Automating these activities minimizes the potential for human error and allows our team to spend less time on routine maintenance and more time supporting business operations, infrastructure improvements, and security initiatives.

Overall, Fortra Automate is a valuable tool for organizations looking to improve efficiency without having to develop custom software for every automated process. Review collected by and hosted on G2.com.

Response from Morgan Celley of Automate®

Thank you, Diego, for your thoughtful review and 5-star rating! We’re pleased to hear that Fortra Automate is helping your IT team reduce repetitive tasks, improve consistency, and focus on higher-value initiatives.

We’re also glad your upgrade to Desktop Subscription was a positive experience and that our support team was helpful throughout the process. Your feedback about the learning curve, interface usability, and need for more documentation and practical examples is valuable, and we’ll share it with our product and content teams.

Thank you for choosing Fortra Automate to support your organization’s IT operations!