--- title: Autoflow Reviews meta_title: 'Autoflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Autoflow works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 16 scale: '5' date_modified: '2026-07-13' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Autoflow Reviews **Vendor:** Software Status Solutions **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 16 ## About Autoflow Since 2012, thousands of shop owners, technicians, and advisors have said goodbye to entry-level tools and prefer our best-in-class digital vehicle inspection and 2-way text messaging platform to pair perfectly with their shop management software. ## Autoflow Pros & Cons **What users like:** - Users value the **enhanced communication** options provided by Autoflow, creating better connections with customers. (2 reviews) - Users value the **detailed capture during inspections** with Autoflow, enhancing reference accuracy for existing damages. (2 reviews) - Users value the **enhanced customer communication** provided by Autoflow, facilitating better interactions and engagement. (1 reviews) - Users value the **clear communication** features of Autoflow, enhancing interactions about vehicle needs effectively. (1 reviews) **What users dislike:** - Users face a **difficult learning process** to fully utilize Autoflow's capabilities, impacting their overall experience. (1 reviews) - Users face **integration issues** with Autoflow, particularly when connecting to their existing POS systems. (1 reviews) ## Autoflow Reviews ### 1. Autoflow Helps Us Capture Every Detail During Inspections **Rating:** 5.0/5.0 stars **Reviewed by:** Dwayne P. | Owner and head of operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Autoflow?** Autoflow has made it possible for us to capture every detail during inspections, which is especially helpful when we need to reference existing damages that were present at the time of check-in. **What do you dislike about Autoflow?** At this moment, everything seems to be just right. **What problems is Autoflow solving and how is that benefiting you?** Autoflow helps us save time by automatically repopulating inspection information from previous visits. Time saved is money earned! ### 2. Above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Rich T. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Autoflow?** Ease of integration - we are able to put predefined explainations as well as integrate videos helping our guest **What do you dislike about Autoflow?** don't really have one yet - any time there have been concerns or issues they have been quick to respond and resolve **What problems is Autoflow solving and how is that benefiting you?** communication to the customer - enhancing the guest experience through detailed digital visual inspections. removes the mystery from the auto repair world ### 3. All inclusive and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Joe G. | President/COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Autoflow?** Autoflow provides first rate support with their product. Their product includes all of the features needed to start and even row your shop. The interface is user friendly as well. **What do you dislike about Autoflow?** I do not have any dislikes at the moment. **What problems is Autoflow solving and how is that benefiting you?** customer communication, technician documentation, NPS ratings ### 4. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Cba O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** I would say if you were to ask the shop manager what I like most about the autotext.me service is how intuitive it is from a day-to-day operations standpoint. I also really enjoy how easy it is to access online training when onboarding new office/shop staff. **What do you dislike about Autoflow?** I would just say that if any small improvements could be made, it would be from the shop flow/tech dashboard screen. It sometimes shows work still assigned even though repairs were declined. **What problems is Autoflow solving and how is that benefiting you?** I would say that the biggest problem autotext.me is fixing for me is thru the communication lens from the customer's perspective. My guests love the pictures/videos that my technicians can create and organize. **Official Response from Jeremy Glassco:** > Thanks for taking the time to write this, it's exciting to hear our auto repair shop software is helping with your day-to-day operations. You also bring up an interesting point about the repairs that were declined. Please take advantage of our world-class support team to get that solved. ### 5. Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Austin M. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Autoflow?** It always us to include the customer with their repair. Helps create transparency through pictures and video **What do you dislike about Autoflow?** Nothing, it works fantastically for us. We have been using it for years **What problems is Autoflow solving and how is that benefiting you?** Helps bridge the gap for the tech to the customer and allows us to show them what's wrong instead of just telling them ### 6. Daily user - Solid software **Rating:** 5.0/5.0 stars **Reviewed by:** Gerald M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** Autotext.me (now AutoFlow) is a solid digital vehicle inspection platform. Continued improvements are evident and it appears the team at AutoFlow has more in the wings. Every software has its strengths and weaknesses - what sets AutoFlow apart is the way that they respond to user feedback and support requests. It's the people that set AutoFlow apart. Way to go team! **What do you dislike about Autoflow?** Not really a dislike, but there are continued improvements possible in AutoFlow's integration with Protractor...looking forward to seeing how this develops. **What problems is Autoflow solving and how is that benefiting you?** Client communication and reminders - marketing ### 7. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Autoflow?** Customer interface is very good and customers love it. **What do you dislike about Autoflow?** Have to flip between techmetric and autoflow **What problems is Autoflow solving and how is that benefiting you?** Customer interface to show customers the issues with their vehicle. ### 8. More powerful than we use **Rating:** 5.0/5.0 stars **Reviewed by:** Russ K. | Owner / franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** Quick ability to text customers. Ability to have multiple inspections. Good reporting. **What do you dislike about Autoflow?** N/A They provide enough information about how to maximize this tool, we just haven't done it yet. **What problems is Autoflow solving and how is that benefiting you?** Quick ability to text customers so we can do a better job updating customers PROACTIVELY. Inspection form flexibility is great too. **Official Response from Jeremy Glassco:** > Thanks so much for sharing some of your precious time to write this review. With so little time in a day, it is hard to find the time to get the most out of software, too. If you haven't already, please make sure you check out our recorded webinar and training videos, although we have unlimited live training, as well. Those videos just might be able to shortcut your training time. I recommend listening on 1.5x speed. ### 9. Auto flow is a great tool for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** They are constantly seeking feedback and looking to improve their processes. **What do you dislike about Autoflow?** I wish there was an advanced user class to cover the fine details of the program. There are a ton of capabilities I feel we are not using. **What problems is Autoflow solving and how is that benefiting you?** 2 way communication and a good CRM. **Official Response from Jeremy Glassco:** > I really appreciate your kind words. You really are on to something about the advanced user class idea. I've not confirmed the rumors, but there is wind of something similar to this launching soon. ### 10. Great tool to keep your customers informed **Rating:** 5.0/5.0 stars **Reviewed by:** Billy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** Comstomsiable format. Texting features keep my customer informed as to what is going on with their vehicles **What do you dislike about Autoflow?** You have to set everything up. The problem with being customizable is you have to set it up. **What problems is Autoflow solving and how is that benefiting you?** Easy to communicate with customers ## Autoflow Discussions - [What is autotext.me used for?](https://www.g2.com/discussions/what-is-autotext-me-used-for) - [View Autoflow pricing details and edition comparison](https://www.g2.com/products/autoflow/reviews/autoflow-review-7882468?section=pricing&secure%5Bexpires_at%5D=2026-07-16+20%3A10%3A38+-0500&secure%5Bsession_id%5D=e3d59382-00e8-43fe-9429-edc522502b3d&secure%5Btoken%5D=a30cc35b04b2760023328d4b90abb5cc599b97e4916437fd64b3fb6a3f0d434c&format=llm_user) ## Autoflow Features **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Autoflow Alternatives - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (485 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (736 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews)