G2

Nathan R.

Sr. Email and Messaging Specialist

Mid-Market (51-1000 emp.)

9/2/2025

"Great Software and Even Better Customer Service"

4.5/5

What do you like best about Attentive?

Attentive has been a great platform for us, and one of the biggest strengths is how easy it is to use. The interface is intuitive, making it simple to build and manage campaigns without a steep learning curve. What really sets Attentive apart, though, is the quality of their customer service. From our customer success manager to the support staff, everyone has been quick to respond whenever we’ve needed help, and they go above and beyond to make sure our issues are resolved.

Our customer success manager, in particular, has been a fantastic resource. They’ve taken the time to understand our goals and have provided fresh insights into how we approach our SMS campaigns. By suggesting creative adjustments to both our audience targeting and messaging style, they’ve helped us unlock new opportunities and improve campaign performance. Overall, Attentive has been a valuable partner in helping us grow and refine our SMS marketing strategy. Review collected by and hosted on G2.com.

What do you dislike about Attentive?

One challenge I’ve found with Attentive is that building segments can be a bit difficult. While the platform overall is easy to use, the segmentation process isn’t quite as intuitive and can take more time than expected, especially when trying to create more detailed or customized audiences.

Another area for improvement is the accessibility of their help and support resources. Unlike other software platforms where documentation and guides are easy to find and navigate, Attentive’s resources aren’t always as readily available. While their support team is responsive when you reach out, having more self-service tools and accessible resources would make it easier to quickly troubleshoot or learn new features on our own. Review collected by and hosted on G2.com.

What problems is Attentive solving and how is that benefiting you?

Attentive is helping us better connect with our customers through SMS marketing. The platform makes it easy to reach people directly on their phones with personalized and timely messages, which has been a big boost to engagement. Our customer success manager has also helped us think differently about our campaigns, showing us new ways to segment audiences and adjust our messaging for stronger results.

Overall, Attentive has solved the challenge of building an effective SMS channel by giving us both the tools and the support to grow. It’s allowed us to improve campaign performance, reach the right audience with the right message, and ultimately drive more value from our marketing efforts. Review collected by and hosted on G2.com.