G2

Chris C.

Service Manager

Small-Business (50 or fewer emp.)

8/31/2026

"Computer Geeks of North Carolina and Atera"

4.5/5

What do you like best about Atera?

We've been using Atera for the better part of about 10 years now. I would say that their ticketing platform has come a long way since then. It's much more intuitive. Atera as a whole is flexible; more so now than ever before. As a legacy partner, we are getting the value out of our licensing for sure. Support is phenomenal as we have dedicated partner resources and everyone we've ever dealt with has been extremely knowledgeable and helpful. Review collected by and hosted on G2.com.

What do you dislike about Atera?

While there are some hiccups with Splashtop, I have a backup solution just in case, but the Splashtop integration works 95% of the time. It's still annoying when it drops, even though the workstation says it's online. We tried Copilot licensing through Atera early upon release, but it didn't function as we expected. We got up with support, who fixed the issue, but we haven't really dove in with regards to using AI with Atera because of the experience we had. Review collected by and hosted on G2.com.

What problems is Atera solving and how is that benefiting you?

Adelin is currently working with us on a weekly to bi-weekly schedule to help us refine our Atera experience and tailor it to exactly what we need. Concerning performance, I'd say it rivals the majority of RMMs out there, but being a lot smaller than some of the big RMMs, not as many resources can be put toward roadmaps, but every suggestion we give, I feel is taken to heart and pushed up the chain to the developers to see if there's an option for implementation. At one point, we were considering moving away from Atera and to Kaseya Ops, but since diving into our own "flavor" of Atera, we are slowly molding it to be exactly what we need it to be and it's nice knowing that support is behind us 100%! Review collected by and hosted on G2.com.