G2

Verified User in Consumer Electronics

Enterprise (> 1000 emp.)

10/10/2017

"Helpful and informative"

4.5/5

What do you like best about AT&T Contact Center?

I use this to activate customer's phones at my job location. ATT is easy to use and it's representatives are easy to communicate with. It makes my job easier and it allows the customers to leave with a working phone. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

I dislike the wait times, but this is only sometimes. I understand it can be busy so I don't mind waiting, but my store is also busy and I have customers waiting on me sometimes. There's not much else to say about this service, as it works exactly how I need it to and there's always someone on the other line ready to help me out. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Contact Center:

It is a great way to get your employees direct access to contacting AT&T and providing its services to you and your customers. Review collected by and hosted on G2.com.

What problems is AT&T Contact Center solving and how is that benefiting you?

I am solving re-activating lines and setting up/verifying new accounts. I have realized how simple it is to call customer support and have them help me out. The ease of access and reliability for this product helps me out perfectly and allows me and my team to perform our jobs without any hiccups. Review collected by and hosted on G2.com.