Neos has really improved its notes section. We used to have issues with notes not saving, and since they've added the feature to allow us to save changes before moving on to something else, it has really helped. The advanced search has also really helped find specific things we need or are looking for from cases. This really helped with second-guessing things. It still really helps us as a team keep up with every client's case and to ensure we know what was last worked on and with who. Having things organized is the best way to keep things functional. I also like that the "recently searched" list has grown much longer. This really helps if I need to pull up someone I had opened earlier in the day. Review collected by and hosted on G2.com.

I still do not like the logging you out automatically. I understand it is likely for security purposes, however if logging out could at least keep the tabs you had open in Neos opened that would be great. I also mostly love the note section however when I hit enter to make a space for a new paragraph, or notation it just does a single space. I am unsure if this is user error or if its with the system. Sometimes it does do the correct spacing, but the majority of the time it the space is right under the last words of the last sentence without the proper spacing resulting in a double space when enter is clicked again. Review collected by and hosted on G2.com.