Aspect WFM captured all the business requirements of a contact center. They can also anticipate the future needs, thus taking the lead in innovation. Aspect has almost all the WFM features of all other brands combined. It can easily integrate with other brands. Aspect's web versions are intuitive and easy to use. Review collected by and hosted on G2.com.

Aspect is challenging to configure at first. Aspect Support is not that great. Aspect as an organization itself seems chaotic (transitioning from one management to another) Review collected by and hosted on G2.com.