--- title: AskNicely Reviews meta_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1050 scale: '5' date_modified: '2026-07-03' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews **Vendor:** AskNicely **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About AskNicely AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. ## AskNicely Pros & Cons **What users like:** - Users appreciate the **ease of use** of AskNicely, benefiting from its user-friendly setup and automated question generation. (33 reviews) - Users praise AskNicely's **exceptional customer support** , highlighting the responsive and helpful nature of their team. (22 reviews) - Users value the **fast and effective feedback collection** by AskNicely, enhancing transparency and customer satisfaction measurement. (16 reviews) - Users commend the **exceptional support** from AskNicely, maximizing value through regular check-ins and quick resolution of queries. (14 reviews) - Users enjoy the **easy setup** of AskNicely, appreciating quick data integration and helpful support throughout the process. (11 reviews) - Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (10 reviews) - Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews) - Response Efficiency (9 reviews) - Customer Focus (8 reviews) - Customization (8 reviews) **What users dislike:** - Users find **difficult reporting** in AskNicely, noting sluggishness and lack of CRM integration hampers efficiency. (6 reviews) - Users feel the **limited customization** in AskNicely restricts effective feedback management and hinders user experience. (6 reviews) - Users find **survey limitations** frustrating, particularly with deleting contacts and sending shout outs efficiently. (6 reviews) - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. (3 reviews) - Users find the **manual processes** tedious, especially when managing contacts and reporting data efficiently. (3 reviews) - Data Management (2 reviews) - Users feel there is **improvement needed** in simplifying shout outs and enhancing integration with Salesforce. (2 reviews) - Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews) - Missing Features (2 reviews) - Response Delays (2 reviews) ## AskNicely Reviews ### 1. Very user-friendly and gets the job done! **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond C C. | Senior Manager Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about AskNicely?** What I like most about AskNicely is how easy it is to navigate the platform and perform all the necessary to-do's. Whether it's reporting out on our customer feedback or trying to follow up on it, AskNicely makes it VERY easy to accomplish. **What do you dislike about AskNicely?** What I dislike about AskNicely isn't the platform itself but the NPS scale in general. The scale could be scored differently: Detractors 1-5, Promoters 6-10. Just a personal preference. **What problems is AskNicely solving and how is that benefiting you?** AskNicely is helping us solve how to successfully obtain, follow up on, and score our customer satisfaction. This allows us to improve our customer experience, product, and organization. ### 2. Empowers Honest Feedback, Needs Better Shout-Out Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | District Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about AskNicely?** I like the quick response from AskNicely, which allows customers to be honest and truly express how they feel about our service. The format makes it easy for them to fill out, without worrying about hurting someone's feelings. It's easy to understand and navigate, making the setup extremely easy. Also, Aston Ashley has been a tremendous help. **What do you dislike about AskNicely?** I find the app could be improved when it comes to sending shout outs. I wish it was a little simpler to send shout outs to different departments or service technicians once a customer fills out a survey with a great rating. It would be nice if we could just select the person or department and send it out directly. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to identify problems with our service. It ensures prompt communication and allows customers to honestly express satisfaction or issues without feeling bad. They can speak truthfully and write their feedback, helping us maintain or improve service quality. ### 3. Deep Analytics with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christos N. **Reviewed Date:** February 05, 2026 **What do you like best about AskNicely?** I like how in-depth the data analytics can go and how thoroughly the system analyzes feedback. The data breakdowns can be as specified as I want them to be and have been very helpful in determining what to focus on. AskNicely allows us to see how each location is doing in comparison, as well as an analysis of our team members to identify areas needing more attention. The setup was fully supported by AskNicely representatives to make it go by as quickly and efficiently as possible. AskNicely also had the extra tools and data points needed to gain deeper and clearer insights into our company. **What do you dislike about AskNicely?** I think AskNicely does have a few technical bugs here and there that can disrupt data analysis, but nothing detrimental. Sometimes data will duplicate or go missing due to patient error or systematic error, but this does not happen frequently. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps identify key issues and weaknesses, allowing detailed analytics and feedback analysis. It provides insights into operational performance across locations, helping us focus on areas needing attention. ### 4. Seamless Surveys with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Hanna O. | Customer Success Manager **Reviewed Date:** February 04, 2026 **What do you like best about AskNicely?** I am using AskNicely for surveying my customers, and it's simple to use and requires low effort for responses. Their AI automatic responses are very helpful. It's easy to analyze and act on. They have a great support team who are always there for you to help. The initial setup was pretty easy, and their onboarding team was very supportive. **What do you dislike about AskNicely?** I find that the ability to attach screenshots to the messages would be a great option. When customers share feedback and include screenshots for better context, I can't currently review them easily. This makes it harder to fully understand the issue or the situation they are describing. In addition, when I reply to customers to explain that a requested feature is already available, it would be helpful to attach a screenshot showing where and how they can find it. That would make the responses clearer. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps me track customer satisfaction, measure service quality, and get feedback on priorities. It's simple to use, requires low effort for responses, and is easy to analyze. Their AI automatic responses and supportive team are also beneficial. ### 5. Effortless Surveys, Professional Appearance **Rating:** 5.0/5.0 stars **Reviewed by:** Dianna M. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about AskNicely?** I like how easy it is to send surveys with AskNicely. I also appreciate how it gathers the responses efficiently, which helps in maintaining a satisfactory customer experience from beginning to end. **What do you dislike about AskNicely?** I'd like an easier way for it to delete five out of the 50 contacts that I have instead of doing it one by one. It's annoying to have to go through each contact individually when I don't want certain contacts surveyed at that time. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to ensure customer satisfaction from start to finish, making it easy to gather responses with simple survey distribution. ### 6. Effortless NPS Surveys with an Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo G. | Senior Technology Account Manager **Reviewed Date:** January 09, 2026 **What do you like best about AskNicely?** I like AskNicely because it's very easy to use and has a friendly interface. The surveys are easy to create and edit, enabling me to use a single survey with minor modifications for different customers and gather all the information I need. The UI is intuitive, making it straightforward to add contacts and manage surveys. **What do you dislike about AskNicely?** I think there might be ways to make survey results more easy to find and group depending on certain characteristics. Maybe adding a field for tags in case there are surveys that need to be grouped. For example, if I use the same survey for different customers in different departments, a field that can help me access them based on the tag I assign. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely for Net Promoter Score surveys. It helps me gather firsthand information on customer sentiment, service reliability, and support feedback. The platform is user-friendly, allows for easy survey creation and edits, and is intuitive to set up, making my work straightforward. ### 7. Efficient Feedback Collection, But Needs Better Customization and Reporting Speed **Rating:** 4.5/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about AskNicely?** AskNicely makes the process of consolidating or gathering customer information more efficient. The program helps us survey or monitor our users through mobile apps, emails or even websites AskNicely seamlessly connects with multiple platforms including Slack, Salesforce and HubSpot. The feedback we collect from AskNicely are actionable and useful We also capture sentiments from all users, more so our clients and their ideas **What do you dislike about AskNicely?** AskNicely has limited customization, more so on surveys which could be useful in feedback management The program is sluggish in reporting, more so those that entails comprehensive updates and analytics **What problems is AskNicely solving and how is that benefiting you?** AskNicely ensures we get systematic feedback that assists us in managing all our customers demands and learn what they want The software creates an actionable follow up, which entails acting on responses that we get from customers We track and validate all sentiments that we get from AskNicely, snd this makes the process of segmentation more efficient All customers get high satisfaction, and we collect information that concerns those clients that remains unhappy because of our services ### 8. Empowers Client Feedback with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about AskNicely?** I like that AskNicely is sent directly to clients at random, and it's very easy for them to read and follow. There's also an option for clients to leave a free text comment, which is great because it allows them to express themselves in their own words. It's also tailored to suit people with a disability, giving clients choice and control, allowing them more options to speak up. Additionally, the initial setup of AskNicely was very easy. **What do you dislike about AskNicely?** nothing **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to receive client feedback on our services, ensuring clients feel heard and supported. It offers direct, random feedback requests with options for free text comments, tailoring it for individuals with disabilities and making it easy for clients to express themselves. ### 9. Outstanding Support and Personal Touch **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew W. | Student Support Operations Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about AskNicely?** The team is fantastic and consistently eager to help us enhance our surveys and reporting. They are always willing to join a call whenever we ask, which makes the experience feel very personal and gives us the sense that we are truly cared for. **What do you dislike about AskNicely?** The layout of the reporting does take some getting used to, especially since this is my first time using a platform like this. However, they are continually adding new and improved reporting systems and tools (and showing me how to use them effectively), which helps enhance the overall experience. **What problems is AskNicely solving and how is that benefiting you?** We are able to gain valuable insight into our users' experiences and can quickly identify any issues that arise during their journey. The platform generates feedback for our team members, who always appreciate receiving it and use it to enhance the service they deliver. ### 10. Unparalleled Client Feedback Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine D. | Computer Lab Monitor, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about AskNicely?** I use AskNicely to effortlessly gather feedback and Google reviews from our clients, which has resulted in over 250 positive reviews in just the past year. The platform is incredibly easy to manage and use within our firm, making it the easiest platform I handle. The team at AskNicely is exceptional to work with—they truly go above and beyond to ensure our training and comfort with the platform, demonstrating kindness, genuineness, and a wonderful approach to client relations. The initial setup of AskNicely was very straightforward, with comprehensive support throughout the onboarding process, making it seamless and easy. I appreciate how AskNicely integrates with our CRM, Filevine, adding further value to our workflow. Opting for AskNicely was an excellent choice, as it proved to be a worthwhile investment and more. Their customer service and user-friendly interface make it unmatched, scoring an enthusiastic 1000 on a recommendation scale from 1 to 10. **What do you dislike about AskNicely?** Genuinely nothing - trust me I would put something here or bring it to their attention if I think there was something to improve. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to collect feedback and automate Google reviews, saving time and boosting client engagement. It's simple to manage and has led to over 250 positive reviews. The team provides excellent support, making the platform totally worth the investment. ## AskNicely Discussions - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote - [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews/asknicely-review-2338353?section=pricing&secure%5Bexpires_at%5D=2026-07-05+20%3A43%3A24+-0500&secure%5Bsession_id%5D=22126e23-9282-481d-987b-8086e76a3630&secure%5Btoken%5D=bf122afe5fd362089d1da15cc51dc99886230c757e7ae7933860abde1abed87d&format=llm_user) ## AskNicely Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Palace](https://www.g2.com/products/palace/reviews) ## AskNicely Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Mobile** - Mobile Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top AskNicely Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,999 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,212 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,912 reviews)