G2

Irvin M.

Chief Operating Officer

Small-Business (50 or fewer emp.)

7/18/2025

"Transformed Our Client Delivery from Chaos to Clarity"

5/5

What do you like best about Ascendr?

I like how Ascendr has transformed our client relationships. The branded portal makes us look incredibly professional, and clients love having real-time visibility into their projects. We've seen a noticeable improvement in client satisfaction since implementation. We found Ascendr easy to navigate and the self help has been impressive. Richard and the team have been exceptional with onboarding us onto the Ascendr. Review collected by and hosted on G2.com.

What do you dislike about Ascendr?

Honestly, I can't think of any negatives with Ascendr right now. It's been such a smooth experience that I'm having a hard time finding anything to critique. ThompsonMoore Ltd is thoroughly impressed with how it has streamlined our processes, and we’re looking forward to continuing this productive journey and working together more. Review collected by and hosted on G2.com.

What problems is Ascendr solving and how is that benefiting you?

Before Ascendr, managing our professional services firm was like very manual and excel based. We faced constant challenges coordinating complex client projects with various stakeholders, often leading to miscommunications and project delays. Ascendr revolutionized our workflow by centralising all project management tasks, allowing seamless communication and real-time updates. This streamlined approach not only improved our project completion rate by 40% but also enhanced team morale as everyone felt more connected and informed. An unexpected delight was the newfound ability to forecast project outcomes with greater accuracy, which significantly improved our client satisfaction and retention. Overall, Ascendr has not only transformed our operations but has also empowered our team to work more effectively and confidently. Review collected by and hosted on G2.com.