What is most helpful to our outreach department and organization is the campaign feature. It is really helpful to be able to send mass text, calls and emails to our patients and also get a status update to identify patients that successfully received the campaign or not. We send campaigns for various reasons such as targeting outreach to patients that are due for preventative screenings such as mammograms, colorectal cancer screenings, etc. as well as patients due for care for chronic conditions such as diabetes and hypertension. We also use the campaign feature to reach out to patients that have not came in for an annual physical. We also like the feature to be able to send appointment reminders/confirmation requests. Review collected by and hosted on G2.com.

The downside for our department is not being able to send messages to patients that are assigned to our clinic but have not established care. There is a separate software we use for that type of outreach but it would be helpful if it was integrated in the main software so everyone has access to it and no additional sign in/software is required. I also don't like that we can't specifically create a cohort of the patients that were sent specific campaigns. It would be helpful since I have different staff assigned to individual preventative screenings and care management. For example I have one specific outreach person that sends campaigns for mammograms and cervical cancer screenings. I have another staff member that reaches out to patients for diabetes management. It would be helpful to see the specific patients that were sent a mammogram campaign and replied so that the staff member responsible for that measure can easily identify those patients while letting the staff responsible for the overall artera management doesn't have to tag each staff member individually. Review collected by and hosted on G2.com.