G2

Verified User in Hospitality

Mid-Market (51-1000 emp.)

7/21/2020

"Arnold stopped by for a coffee at Starbucks"

5/5

What do you like best about Arnold Robot?

I probably liked the speed of Arnold's processing the most during the crisis, when we needed to launch it really quickly. The functionality and language of Arnold exactly match our group of employees, and we received nice feedback on it.

Arnold's report is also very easy to understand and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Arnold Robot?

There is no option to edit words in the questionnaire, for example, at Starbucks we call ourselves partners, not employees, which is why the question about "contact with partners" was often misunderstood by respondents, and the same goes for clients, whom we call customers. But we went into it with that, so we consciously did not attach any importance to these questions afterwards. Review collected by and hosted on G2.com.

What problems is Arnold Robot solving and how is that benefiting you?

We focused mainly on the efficiency of our communication towards cafes during the crisis; it was great feedback not only for us as management but also directly for the cafe management team, which often opened their eyes and allowed them to catch potential misunderstandings or share missing information with their team. Review collected by and hosted on G2.com.