G2

Verified User in Computer Software

Enterprise (> 1000 emp.)

7/12/2024

"Keeps our knowledge base 100% up to date with very little effort"

5/5

What do you like best about Ariglad Knowledge Base?

Ariglad integrates with our Slack channels and our support tickets and identifies where there is missing product information in our knowledge base. It used to be extremely time-consuming to sort through our support tickets etc. to find this information and now Ariglad gives us daily suggestions on where articles need to be improved and even writes them from scratch. Review collected by and hosted on G2.com.

What do you dislike about Ariglad Knowledge Base?

Can't think of anything at the moment, they are a super responsive team, so any questions I have had they have addressed super fast. Review collected by and hosted on G2.com.

What problems is Ariglad Knowledge Base solving and how is that benefiting you?

Most of our customers go to our knowledge base and our team wants to make sure that they have every opportunity to self-serve. This used to be extremely time-consuming as we are a software company and so our product changes a lot. Now Ariglad has basically freed up the time we were spending on keeping the knowledge base updated, all we need to do now is look at the suggestions the AI provides and click approve so that they are implemented into our KB. Review collected by and hosted on G2.com.