It includes an MSP and takes away the need for me to manually monitor, configure and deal with building things out on my own. A lot of the logs they already have parsers built for - which means i don't have to build them out on my own - and they have a team that is always monitoring which allows me more time to do the other things that i need to do. Review collected by and hosted on G2.com.

When i need custom things built - it is very difficult as I am not able ot build out custom items to support things that may be specific to my company needs and I do lose that complete control over my logs to create custom parsers if I connect logs from a system that they may not have something built out fully for yet. Review collected by and hosted on G2.com.