The amount of coaching and access a user has to what they need or need to get done is excellent. The software and the support team (most the time) allow me to get things done quickly and efficiently. Review collected by and hosted on G2.com.
There are a lot of missing elements for common use cases. If you give an employee a raise on the anniversary of their hire date (yearly raise specific to the employee) there is no way to do that. You have to rig it in a way that you calculate the difference from the current to the new and then base off number of days in pay period they would be paid, then take that amount and add to a column in the Payroll Batch. - it is a lot of work for a common case. Then there are issues around having multiple states. We have two states with employees and we were told they would help us set up what we needed. 5 months later, we still are not done. Review collected by and hosted on G2.com.
Thank you so much for your honest and enlightening review, Steven. We really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.