Our biggest problem was handling inbound inquiries when the office team was busy or our technicians were out on jobs. Using Appointment Setter Online has allowed our office to receive inbound calls, ask qualifying questions and schedule the appropriate technician faster. I also love the text-back to missed calls as it gives us a second opportunity to connect with the homeowner. The team does a fantastic job of working through their processes, maintaining a level of communication that is simple for our dispatch team to understand. Review collected by and hosted on G2.com.

There was a learning curve during weeks 1–2, when we had to clearly define the parameters for our emergency jobs, locations, and scheduling needs. Once we began implementing feedback and fine-tuning their intake process, everything became much more efficient and easier to manage. Review collected by and hosted on G2.com.