Most support issues are handled quickly. Review collected by and hosted on G2.com.

1.) Applied is acquiring new vendors to integrate new features, but we’d really like to see PAC requests handled faster for our users who rely on the basic EPIC functions.

2.) Many agencies and users have requested improvements, and we never seem to see them implemented. It makes us wonder why the request process exists when items are often closed as “not interested at this time.” We also end up voting for years, and nothing changes.

3.) Reporting has had the same options since we started using Epic almost 8 years ago. In TAM, we were able to pull more search fields into reports. Dashboards are nice, but they come with the same restrictions, so we still can’t get a lot of the information we need. They’re also very difficult for the average person to create quickly. Review collected by and hosted on G2.com.