Epic is very user friendly. The processes make sense. There are a lot of options all in one system - servicing clients, marketing, advertising, mass correspondence, mobile app and options for the client to self service.

There have been a ton of glitches lately with all of the updates they are doing. I wish they would roll out the updates slower and make sure they are done correctly without breaking other areas in Epic. Review collected by and hosted on G2.com.

Notification to agencies when something is broken. It's frustrating to sit on the phone or wait on an email response from service to be told "that's a known issue." Sending out notifications of these known issues when they are discovered would save time for employees of both the agency and Applied. Review collected by and hosted on G2.com.