--- title: AppFolio Reviews meta_title: 'AppFolio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1035 reviews by the users' company size, role or industry to find out how AppFolio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1035 scale: '5' date_modified: '2026-07-17' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # AppFolio Reviews **Vendor:** AppFolio **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,035 ## About AppFolio Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record. ## AppFolio Pros & Cons **What users like:** - Users find the **ease of use** of AppFolio beneficial, making property management simpler and more efficient. (364 reviews) - Users appreciate the **user-friendly interface** of AppFolio, making navigation and daily tasks simple and efficient. (142 reviews) - Users appreciate the **comprehensive and user-friendly features** of AppFolio, enhancing communication and efficiency for property management. (122 reviews) - Users appreciate the **user-friendly design** of AppFolio, enhancing efficiency in property management tasks and communication. (118 reviews) - Users praise **top-notch customer support** in AppFolio, highlighting prompt responses and helpful feature updates. (110 reviews) - Efficiency (94 reviews) - Intuitive (92 reviews) - Centralization (78 reviews) - Time-Saving (78 reviews) - Continuous Improvement (73 reviews) **What users dislike:** - Users find the **missing features** in AppFolio frustrating, especially regarding application modifications and scheduling. (145 reviews) - Users experience **poor customer support** , struggling with complicated diagnostics and waiting on real person assistance. (61 reviews) - Users express concern over **inadequate reporting** options in AppFolio, limiting ability to generate essential financial reports. (39 reviews) - Users find **limited customization** in AppFolio, wishing for greater flexibility to tailor the platform to their needs. (39 reviews) - Users find **poor reporting** capabilities in AppFolio, with essential reports lacking functionality and needing improvement. (33 reviews) - Users express frustration with **limited functionality** , notably the inability to push custom data fields effectively. (32 reviews) - Reporting Issues (29 reviews) - Lease Management (27 reviews) - Accounting Issues (26 reviews) - Users note the **poor communication features** of AppFolio, which can lead to confusion and inefficiencies in messaging. (26 reviews) ## AppFolio Reviews ### 1. Great Reporting and Easy Property Insights with AppFolio **Rating:** 5.0/5.0 stars **Reviewed by:** Jim B. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Appfolio has great reports and makes it easy to find information about properties. **What do you dislike about AppFolio?** Sometimes the 2FA process can be challenging, especially for users who are traveling. **What problems is AppFolio solving and how is that benefiting you?** Managing tenants and property specific info ### 2. So Easy to Learn—AppFolio Made Property Management Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Audriana H. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** It is so easy to use and understand. I became a property manager with no experience and after watching all the videos i love using AppFolio now to do my job everyday. Customer support is always available as well and that just reassures me should I need help its always available. **What do you dislike about AppFolio?** Honestly, there is nothing bad I can say about AppFolio **What problems is AppFolio solving and how is that benefiting you?** Keeping everything in order for me ### 3. Steep Learning Curve, but Needs Automation **Rating:** 2.0/5.0 stars **Reviewed by:** Nicole B. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I use the communications tool to send letters and emails to owners, which I find valuable. **What do you dislike about AppFolio?** I don't like the AppFolio Property Manager and feel like there's room for improvement. The fact that every single thing has to be manually inputted is a hassle. After a while, it should automatically track things and have them prefilled. Also, it took a few months to become comfortable with the system, which was not ideal. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager aids in keeping track of owners and offers a communications tool for sending letters and emails. However, it could improve by automating data entry instead of requiring manual input. ### 4. Complicated Onboarding, Poor Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** May 19, 2026 **What do you like best about AppFolio?** Nothing **What do you dislike about AppFolio?** I've been trying to cancel with them since last August, and they keep charging me while providing zero services. Their customer service is nonexistent. The onboarding system is so complicated that the majority of customers probably will not be able to onboard. The initial setup is very difficult, extremely difficult. They finally offered a 'generous' cancellation fee of $1,290 almost a year after I initially cancelled with them. They kept charging and stealing my money all this time - they are a scam! **What problems is AppFolio solving and how is that benefiting you?** They solve nothing ### 5. Efficient Leasing with Fast Response but Needs Better Email Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Saniyah M. **Reviewed Date:** January 31, 2026 **What do you like best about AppFolio?** I like the fast responses that AppFolio Property Manager provides. They help me keep track of what prospects need attention, making the leasing process more efficient. The setup process was straightforward, which I appreciated. **What do you dislike about AppFolio?** I have an issue with the email notifications. They are sent over to our Outlook or Gmail instead of going directly to AppFolio, which I find less than ideal. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager handles all leasing leases, prospects, and work orders efficiently. Fast response capabilities help me know what prospects need attention, though email notifications could be improved by sending directly through the platform instead of external email services. ### 6. Ideal for Rent Tracking & Resident Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about AppFolio?** I find AppFolio pretty user-friendly. I like using the messages feature to communicate with my residents. It's always been relatively easy to set up. **What do you dislike about AppFolio?** I don't like the fact that Appfolio removed the live agent feature and we must speak to a bot or wait an hour plus for a response/reply. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio to input rents, communicate with residents, and manage work orders. ### 7. User-Friendly and Always Improving with New Efficiency Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Niki B. | Office and Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** Appfolio has a very user friendly software that is always getting new updates or features for efficiency. **What do you dislike about AppFolio?** I have no complaints about Appfolio at this time. **What problems is AppFolio solving and how is that benefiting you?** They help our work order process to be all online, efficient, and can pull reports with all the details needed as well as allow maintenance users to input their own data to save time and money on paper. ### 8. Push-Button Convenience That Makes Resident Communication Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** Everything is available at the push of a button, which makes communication with residents much easier. **What do you dislike about AppFolio?** AppFolio is still new for my property, so I don’t have any complaints at this time. **What problems is AppFolio solving and how is that benefiting you?** The biggest difference I’ve noticed between AppFolio and Yardi is communication with residents. Everything is online, which is nice, and documents can be uploaded directly to a resident’s file instead of having to keep paper copies. ### 9. Extremely User-Friendly, Feature-Rich Property and Tenant Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chase W. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** It is an extremely user friendly software that has many options to keep everything on track regarding tenants and the property. It continues adding more features to enhance the user experience. It also is very easy to use on the tenant's end as well. **What do you dislike about AppFolio?** At this moment I cannot think of what is least helpful. **What problems is AppFolio solving and how is that benefiting you?** It helps solve problems regarding budgeting, work orders, and organization for the property. ### 10. Easy, Friendly Platform That’s Simple to Understand **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph R. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Easy platform to use. Very friendly. Easy to understand **What do you dislike about AppFolio?** The cross platform between systems is not accurate **What problems is AppFolio solving and how is that benefiting you?** I am not aware of AppFolio solving any current problem ### 11. A Reliable All-in-One Platform for Property Management and Accounting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** AppFolio does a great job centralizing property management and accounting in one system. Rent collection, vendor payments, owner reporting, and maintenance workflows are efficient and reliable, which saves time and reduces manual work. **What do you dislike about AppFolio?** AppFolio does a great job centralizing property management and accounting in one system. Rent collection, vendor payments, owner reporting, and maintenance workflows are efficient and reliable, which saves time and reduces manual work. **What problems is AppFolio solving and how is that benefiting you?** AppFolio solves the problem of fragmented systems by combining leasing, maintenance, rent collection, vendor payments, and accounting in one platform. This reduces manual work, improves accuracy, and gives better visibility into property performance and financials. ### 12. Effortless Resident Communication, Needs Text Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I love how easy it is to connect with residents both individually and as a group using AppFolio. It's also great how it simplifies everything from billing to communication. **What do you dislike about AppFolio?** sometimes the texts don't always work, sometimes the texts fail to send **What problems is AppFolio solving and how is that benefiting you?** I love how easy AppFolio makes it to connect with residents, both individually and as a whole, while making billing and communication straightforward. ### 13. Streamlined Audits with Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh L. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I love that AppFolio Property Manager is online and in real-time. It makes my audit process seamless as I can pull documents without a middleman. I find it very user-friendly, which lowers the learning curve, and having immediate access helps me manage my time effectively while completing audits. The setup was very easy, and I really appreciate that. **What do you dislike about AppFolio?** There is nothing I do not like **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager makes the audit process seamless by eliminating the middle man, provides immediate access to documents, and has a user-friendly interface that minimizes the learning curve, allowing me to manage my time effectively. ### 14. Modern, Easy-to-Learn Property Management with AP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Compared to a lot of older property management systems, AP feels more modern and easier to learn, which matters if you’re using it daily. **What do you dislike about AppFolio?** The mobile app at times is hard to maneuver and feels limited. **What problems is AppFolio solving and how is that benefiting you?** AP solves what traditionally peppery managers deal with such as paperwork, re-entering the same data multiple times and mistakes into automations and reduces duplicate work and mistakes. ### 15. Appfolio is the best PM Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly H. | Senior Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about AppFolio?** What I like best about AppFolio Property Manager is how seamlessly it streamlines our day-to-day operations. From leasing and rent collection to maintenance tracking and owner communication, it brings everything under one roof. The intuitive interface makes it easy for both staff and tenants to navigate, and having everything cloud-based keeps us connected no matter where we are. **What do you dislike about AppFolio?** While AppFolio is a powerful platform, one downside is the limited customization in certain areas—such as reporting and some automated communications. It would also be helpful if there were more flexibility in how some tasks are structured or filtered, especially for larger portfolios. That said, their support team is responsive, and the software continues to improve with updates. **What problems is AppFolio solving and how is that benefiting you?** AppFolio is solving several key problems by centralizing all aspects of property management into one platform. It helps us stay organized, communicate efficiently with tenants and owners, and manage maintenance, accounting, and leasing without juggling multiple systems. This has saved us time, reduced errors, and improved overall transparency—making our operations smoother and our service more responsive. ### 16. User-Friendly Platform With Streamlined Features **Rating:** 4.5/5.0 stars **Reviewed by:** Karen L. **Reviewed Date:** February 03, 2026 **What do you like best about AppFolio?** I like how user-friendly AppFolio Property Manager is and how everything is streamlined. It's easy to find information, and tenant pages contain data for almost all information, which is the same for owners. I also appreciate that it integrates with our Findigs application and Obligo security deposit info. **What do you dislike about AppFolio?** I wish there was a designated place for utility company information. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager helps me maintain information in one place, providing access to tenant and owner data and leases anytime. It's user-friendly and streamlined, making it easy to find almost all necessary data on tenant and owner pages. ### 17. User-Friendly and Efficient, Needs Reporting Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Vianey R. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager is very user-friendly. You can just basically put anything into the search bar, and it'll bring up everything related to that search. It's also just very helpful and very fast. I also find it very intuitive when it comes to step-by-step actions, which makes it easy to use. **What do you dislike about AppFolio?** Sometimes, for example, the ledger could be a little bit less confusing. Or just be able to edit or be a little bit more flexible when it comes to reporting. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager improves communication with tenants, vendors, and owners, streamlining maintenance tasks and updates. ### 18. Easy-to-Follow Assistance with Clear, Helpful Breakdowns **Rating:** 5.0/5.0 stars **Reviewed by:** Daphney A. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Assistance and easy to follow, nice breakdowns **What do you dislike about AppFolio?** Some minor glitches and errors. But other than that it's fine. **What problems is AppFolio solving and how is that benefiting you?** Customer responses, leasing responses, and more ### 19. Streamlined Operations with AppFolio's Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jon P. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I use AppFolio Property Manager to manage our multifamily apartments. It's really an all-around product that helps us streamline our operations. The AI features in AppFolio really help us streamline tasks that are day-to-day or that can be automated, allowing us to focus on more important tasks. Additionally, I appreciate how easy it was for our team to set it up and train, which makes the process smooth. **What do you dislike about AppFolio?** There's a few bugs here and there that we do catch and report. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager streamlines our operations and automates workflows, allowing us to focus on more important tasks. ### 20. Effortless Property Management with AppFolio **Rating:** 4.5/5.0 stars **Reviewed by:** Snow Y. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like the convenience and ease of use with AppFolio Property Manager. It's very user-friendly, making it easy to navigate. I also find it really convenient as it helps track rent and maintenance work orders. Everything being digitalized all in one place with record keeping and documents is a huge plus. It's such a great platform. The initial setup was really easy, and it was perfect to use. **What do you dislike about AppFolio?** Nothing :) **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager is convenient for tracking rent and maintenance work orders. It digitalizes everything in one place, including record keeping and documents, making it a great platform. ### 21. Robust Feature Set, Minor Notification Drawbacks **Rating:** 3.5/5.0 stars **Reviewed by:** Gianna G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** I really like how AppFolio allows us to create letters to send to the whole property. I also love the bulk text and email feature, which makes communication easier. **What do you dislike about AppFolio?** I don't like that it doesn't pop up somewhere extremely visible when a text comes in. **What problems is AppFolio solving and how is that benefiting you?** AppFolio handles maintenance requests, facilitates direct communication with residents, and provides access to ledgers for payments. ### 22. Easy Navigation and Good Reporting, but Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Erika E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** The ease of getting to different parts of the software based on what type of function you would like to perform. The reporting is good (not excellent). I also think the support function is pretty helpful along with the FAQ's. **What do you dislike about AppFolio?** Least helpful would be the fact that owner's portals don't show information in real time and that communicating with them about current balances requires specific communication rather than an easy spot for them to find within the portal. I dislike that we lost our ability to talk to one CSM specifically and that we lost the ability to spend time with a CSM during the AppFolio conference. We have been long time customers of AF and we feel we are being punished for not choosing to pay the higher subscription fee - so much so that we are considering leaving AppFolio. **What problems is AppFolio solving and how is that benefiting you?** Problems that it solves would be better management of our HOA's, better tenant management and onboarding. ### 23. AppFolio: User-Friendly PMS with a ton of benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsten K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about AppFolio?** I think AppFolio offers the easiest to use PMS with the best ability to get the most for your dollars. It makes my teams job extremely easy, it makes things really simple and to me simple is better. **What do you dislike about AppFolio?** I sometimes have a hard time with some of the accounting features for example when a tenant accidentally pays for a Deposit versus Rent. Sometimes the system automatically creates entries that I'm unaware of. The other thing that I sometimes wish was different is a bit of a more rudimentary version of the owner statement for owners who aren't financially literate (meaning the itemization confuses them because they are not used to looking at reports like these). These of course are minor issues that do not diminish our day to day use of the software **What problems is AppFolio solving and how is that benefiting you?** It really streamlined my leasing procedures all the way from listing a property to getting a lease executed. Prior to AppFolio, we would have to collect data from emails we got from numerous platforms, now we can use the AI feature to respond to all inquires in a matter of minutes. The amount of time saved on that alone allows for the program to pay for itself. ### 24. AppFolio Property Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica M. | Property Management Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about AppFolio?** I like that AI creates text responses for me and they are easy to edit. **What do you dislike about AppFolio?** I still really like the software. But as our company grows, there are things we need to fine-tune how we do things and some features of Appfolio slow us down. For example, when using SmartBill, it would be nice to assign a property to a bill and save that without processing the bill. We have multiple property managers and each has their own portfolio. If one sees a bill is not theirs, it would be great if they mark what property is belongs to so another manager can come in later and see it's theirs to process. Right now, multiple people are opening the same invoice multiple times just to see it's not theirs to process. Another example is we want certain tenants to get a monthly statement and others not. But this feature looks like it's an all or none. **What problems is AppFolio solving and how is that benefiting you?** Our staff is at capacity for admin work. AppFolio Smart Bill and Auto Bank Reconciliations are helping to cut down on time spent on administrative tasks. This is allowing us to prolong our next hire. ### 25. Effortlessly Manages Leasing with Professional Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Kandice B. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager helps keep me organized with leasing and maintenance. I appreciate that I can communicate through text and email, and the fact that it professionalizes responses on its own. The initial setup was easy, which I found helpful. **What do you dislike about AppFolio?** I wish it gave notifications on past due maintenance orders or ones that have not been clicked in a while that aren't complete. **What problems is AppFolio solving and how is that benefiting you?** I find AppFolio Property Manager helps keep me organized with leasing and maintenance. I like that I can communicate through text and email, and it professionalizes responses on its own. ### 26. User-Friendly with Quick Support but Needs Personalized Assistance **Rating:** 3.5/5.0 stars **Reviewed by:** Emilee H. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager is user-friendly and has quick support. It streamlines our work and having one place to see all of our data makes work easier. The initial setup was good, which was a plus. **What do you dislike about AppFolio?** I dislike not getting quicker responses when we need support and missing having a person assigned to our company who knows our business structure well. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to keep track of tenants, pay bills, and manage tenant move-ins. It streamlines operations by providing a single platform to view all our data, which makes work easier. ### 27. Up-to-Date Tool with Excellent Live Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny S. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager is very up to date and easy to maneuver. It's also easy to get help via chat with a live person. I know if I cannot figure something out on my own, AppFolio provides assistants to help me. **What do you dislike about AppFolio?** Just learning and being comfortable with navigating AppFolio system but that is more a user problem than the actual program. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager is very up-to-date and easy to maneuver. I like that it provides help via chat with a live person if I can't figure something out on my own. ### 28. AppFolio Portal: Easy to Use for Managers and Tenants **Rating:** 4.0/5.0 stars **Reviewed by:** Gordon Y. | on site manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about AppFolio?** The Appfolio portal is easy to use both from the manager use and the tenant use. **What do you dislike about AppFolio?** The only thing I dislike is the login process especially if I am in and out of the portal throughout the same day **What problems is AppFolio solving and how is that benefiting you?** Biggest feature is the ease for tenants to login and make timely rent payments ### 29. Easy, User-Friendly App That Keeps Me Connected **Rating:** 5.0/5.0 stars **Reviewed by:** Cheaposity S. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about AppFolio?** It's so easy to use and user friendly. I enjoy the app to on my phone to stay connected. **What do you dislike about AppFolio?** The accounting side messes up especially on security deposits when a resident moves out. **What problems is AppFolio solving and how is that benefiting you?** It helps us stay in touch with residents through the texting feature which allows us to be more efficient. ### 30. User-Friendly and Easy to Learn, but Reporting Takes Extra Work **Rating:** 3.5/5.0 stars **Reviewed by:** Carisa J. | Property manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about AppFolio?** AppFolio is very user friendly. Easy to work with and easy to learn. **What do you dislike about AppFolio?** Pulling reports that had all the info you needed was difficult. I often found myself pulling multiple reports to get what I needed as a BoxScore was not available. **What problems is AppFolio solving and how is that benefiting you?** it is becoming more report user friendly. ### 31. Centralized Management with Minor Setup Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Mallory W. **Reviewed Date:** February 05, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager keeps everything in one place, which is helpful for managing my multi-family portfolio. It ensures we're staying in constant contact with the residents and maintaining financial records effectively. **What do you dislike about AppFolio?** I think AppFolio Property Manager needs a fixed asset button in the payables section. Also, it'd be great if it allowed sending photos in bulk in text. I heard the initial setup was difficult, especially when importing residents' information. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to stay in constant contact with residents and maintain financial records. ### 32. I've been using AppFolio for 9+ years **Rating:** 5.0/5.0 stars **Reviewed by:** Dayna S. | Property Manager/Leasing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about AppFolio?** One important aspect to note about AppFolio is its user-friendly design. The platform is straightforward to use and easy to navigate. If you ever need assistance or have general questions, you can expect a prompt and helpful response from their support team. Additionally, the conferences they offer are highly informative and provide excellent opportunities for networking and learning more about AppFolio, especially if you are a new user. **What do you dislike about AppFolio?** This is mobile friendly, but you cannot scroll in on the attachments on the mobile version **What problems is AppFolio solving and how is that benefiting you?** Everything is in one place. There aren't separate programs to switch back and forth. Everything we use is fantastic, especially the STACK feature ### 33. Easy Navigation and Quick Access to Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey F. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about AppFolio?** It’s easy to navigate, and I can quickly find the reports I need. **What do you dislike about AppFolio?** It’s frustrating that you can’t upload multiple invoices directly into AppFolio and link them to multiple invoices at the same time. **What problems is AppFolio solving and how is that benefiting you?** It’s an easy app to navigate, and I can find what I need without having to remember some hidden spot where it’s located. ### 34. All-in-One Solution That Streamlines Workflow and Boosts Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | Senior service technician, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about AppFolio?** I appreciate that I can access everything I need for work orders and inspections in one place, along with construction files and compatibility with many other programs. This integration makes my workflow much more efficient. **What do you dislike about AppFolio?** I find myself getting logged out roughly every two hours, even when I haven't closed the app, and I have to sign in again each time. **What problems is AppFolio solving and how is that benefiting you?** It has resolved multiple issues I encountered when attempting to contact a resident through RingCentral using AppFolio. ### 35. Clean, Intuitive Platform That Makes Property Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** The platform is very easy to use, with a clean and intuitive interface that makes day-to-day property management tasks efficient and straightforward. **What do you dislike about AppFolio?** I would like to be able to send a bulk text message to ALL of my owners **What problems is AppFolio solving and how is that benefiting you?** Having everything in one spot, helping to minimize and identify bottle neck with maintenance/turns ### 36. Effortless Setup, Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** A B. **Reviewed Date:** January 30, 2026 **What do you like best about AppFolio?** I like how AppFolio Property Manager is web-based and friendly to use. It's intuitive, making it much easier to use than our previous software, MRI, which was very unintuitive and archaic. The transition from MRI to AppFolio was extraordinarily easy for us on the ownership side. AppFolio had everything up and running smoothly for our 86-unit apartment building in just a week or two, whereas MRI took literally months. This efficiency makes a significant difference. **What do you dislike about AppFolio?** Nothing yet. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager handles all my tenant and prospect management operations efficiently. ### 37. Easy to Use and Well-Organized for Getting Tasks Done on Time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Easy to use and is organized well so that I can easily finish tasks on time. **What do you dislike about AppFolio?** Would like the ability to send bulk emails for an owner with multiple properties. **What problems is AppFolio solving and how is that benefiting you?** Appfolio is very easy to use when we are managing our work orders. We use the “request an estimate” function quite often ### 38. Quick, Easy Mobile App That Makes Property Info Lookup a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Latasha S. | Property inspector, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** One of the things I like best about AppFolio Property Manager is the quick and easy Mobile App -I love the Mobile app, as an PM inspector it allows me to log in quickly on my phone and look up all the info i need for properties **What do you dislike about AppFolio?** I do Not have any complaints as Ive used AppFolio Property Manager going On 11 years **What problems is AppFolio solving and how is that benefiting you?** allows me to log in quickly and efficiently, many benefits as it is up to date with rent roll, delinquency , Important Notes and More ### 39. Seamless Setup and Information Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Brett T. | President, Owner **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I use AppFolio Property Manager for handling our 600 tenant database. I appreciate that all of the information is organized, making reports easy to run and collections easier, which solves multiple problems. I love pulling up a tenant's ledger and having the property information right there in front of me, including square footage, taxes, insurance, and CAM, which are extremely useful. The initial setup was seamless! **What do you dislike about AppFolio?** None I can think of. **What problems is AppFolio solving and how is that benefiting you?** I find AppFolio Property Manager organizes all the information, makes reports easy to run, and simplifies collections. ### 40. Super User-Friendly—Training New Employees Is Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** The ease in which I can train new employees on it. It is very user friendly. **What do you dislike about AppFolio?** Not much more on my end. I don't fully utilize the whole thing because it offers so much and I don't have time to go through it all. **What problems is AppFolio solving and how is that benefiting you?** Keeping it all in one place. ### 41. Seamless and User-Friendly Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff A. **Reviewed Date:** February 03, 2026 **What do you like best about AppFolio?** I like how AppFolio Property Manager integrates with so many other software, making it very convenient. It's very easy to communicate with tenants, and I appreciate how all documents can be stored within their tenant profile. It's very easy to use, and I also found the initial setup to be easy, streamlined, and very user-friendly. **What do you dislike about AppFolio?** Nothing my **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager solves tenant communication, boosts tenant satisfaction, aids accounting, and organizes documentation. It's very easy to use and integrates with other software, making document storage easy. ### 42. Centralizes Operations with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Tenzin C. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like AppFolio Property Manager for its user experience and the ease it offers in handling tasks. The software serves as a centralized solution for everything we need to do our jobs, like rental applications, work order processing, and vendor payments. The initial setup was good, and I'm very likely to recommend it to others. **What do you dislike about AppFolio?** It could improve by adding more features, like a feature to review tenants. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager solves the problem of having a centralized software for everything we need to do our jobs. ### 43. Simple and Effective for Property Management **Rating:** 4.0/5.0 stars **Reviewed by:** Angela A. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager is really simple to use and it's easy to know where to go. I also value the reporting feature because you can customize and alternate the type of report you pull out in the columns. The initial setup was very easy as well. **What do you dislike about AppFolio?** I think that what could be improved in AppFolio Property Manager is the way that it does CAM reconciliations or populations into the budget from the actual lease record. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager simplifies consolidation and reporting for me. ### 44. Easy to Use Platform with Clear Instructions and Quick Answers **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia C. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about AppFolio?** I like how easily I can find answers to any questions I have. **What do you dislike about AppFolio?** There isn’t much to dislike about this platform. It’s very easy to use, and the instructions are clear and straightforward. **What problems is AppFolio solving and how is that benefiting you?** I use this every day for just about everything—payables, maintenance reports, financial reports, and tenant pages. ### 45. Easy to Use Across Maintenance, Office Work, and More **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** I love how easy it is to use across different jobs—maintenance, office work, and more. **What do you dislike about AppFolio?** My ability to make changes at the site level is more limited than it was with the software I’ve used previously. **What problems is AppFolio solving and how is that benefiting you?** Everything is easy to use, and I can do everything I need to do quickly and efficiently. ### 46. Effortless Property Management with AppFolio **Rating:** 5.0/5.0 stars **Reviewed by:** Halim M. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I've been using AppFolio Property Manager for maintenance work orders for three years, and it's been great. It's been easier for me to see tenants' issues and to contact them with no problem. It's real easy to use, and the initial setup was super easy too. Everything has been working perfectly thus far, and I would definitely rate it a 10 on the recommendation scale. **What do you dislike about AppFolio?** I don’t dislike anything **What problems is AppFolio solving and how is that benefiting you?** I find it easier to see tenant issues and contact them without problems using AppFolio Property Manager. ### 47. Simplified Property Management, Effortless Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Camari R. **Reviewed Date:** February 03, 2026 **What do you like best about AppFolio?** I love how easy it is to use AppFolio Property Manager. It's great for texting, updating payments, and submitting maintenance requests. These features really make the entire leasing process a lot simpler. What used to take hours now takes only minutes. The initial setup was also very simple. **What do you dislike about AppFolio?** There is nothing I dislike. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager simplifies communication with residents, allowing me to text units easily. It makes updating payments and submitting maintenance requests fast, turning tasks that could take hours into minutes. ### 48. Centralized Management with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Latara K. **Reviewed Date:** January 30, 2026 **What do you like best about AppFolio?** I really like that with AppFolio Property Manager, everything is accessible from one place. I can message residents, check ledger balances, email residents, and manage work orders all in one system. Plus, I find the guest cards for residents and vendors to be particularly useful. Extremely easy to convert from other programs such as Yardi and OneSite **What do you dislike about AppFolio?** vendor management **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager enhances accessibility for residents making payments and submitting work orders, consolidates messaging, ledger checks, emails, and work order management in one place. ### 49. Feature-Rich, User-Friendly Property Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kristy S. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I really like the ease of use that AppFolio Property Manager offers. It provides so many more features compared to what I used before. The initial setup was very easy, and I appreciate that. **What do you dislike about AppFolio?** I wish it was more property management related and not rental focused. It seems to be going in the rental property management way and not the condo and house management. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to handle financials, bill payments, and maintenance requests. I appreciate its ease of use. ### 50. Makes Property Management Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about AppFolio?** I work with Property management and it makes our life easier **What do you dislike about AppFolio?** I wish the background check for the potential tenants would be simple **What problems is AppFolio solving and how is that benefiting you?** For me, it benefits my workflow by saving time, reducing manual errors, and allowing faster responses to tenants and owners. It also helps keep everything organized and accessible, making it easier to manage multiple properties, monitor balances, send notices, and maintain professional communication. ## AppFolio Discussions - [What other programs can Appfolio link to?](https://www.g2.com/discussions/11933-what-other-programs-can-appfolio-link-to) - 3 comments, 1 upvote - [What is AppFolio Property Manager used for?](https://www.g2.com/discussions/what-is-appfolio-property-manager-used-for) - 1 comment - [Is AppFolio a CRM?](https://www.g2.com/discussions/is-appfolio-a-crm) - 1 comment - [What is AppFolio used for?](https://www.g2.com/discussions/what-is-appfolio-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/what-software-do-property-managers-use) - 2 comments - [View AppFolio pricing details and edition comparison](https://www.g2.com/products/appfolio/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+06%3A04%3A19+-0500&secure%5Bsession_id%5D=324517c6-6785-4d18-b278-0af31738993b&secure%5Btoken%5D=6248fd85e30c486faddf6825a85bb925878c85d8efa39a5eb3c5bcbba0ea211b&format=llm_user) ## AppFolio Integrations - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Aptly](https://www.g2.com/products/aptly/reviews) - [AvidXchange](https://www.g2.com/products/avidxchange/reviews) - [Axela](https://www.g2.com/products/axela/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [ButterflyMX](https://www.g2.com/products/butterflymx/reviews) - [Conservice](https://www.g2.com/products/conservice/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Knock CRM](https://www.g2.com/products/knock-crm/reviews) - [LeadSimple](https://www.g2.com/products/leadsimple/reviews) - [LISA AI](https://www.g2.com/products/lisa-ai/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [NetVendor](https://www.g2.com/products/netvendor/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [Property Meld](https://www.g2.com/products/property-meld/reviews) - [RealPage](https://www.g2.com/products/realpage/reviews) - [RentEngine](https://www.g2.com/products/rentengine-rentengine/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [ShowMojo](https://www.g2.com/products/showmojo/reviews) - [SiteOne](https://www.g2.com/products/siteone/reviews) - [Tenant Turner](https://www.g2.com/products/tenant-turner/reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) - [Zego](https://www.g2.com/products/gozego/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [zInspector](https://www.g2.com/products/zinspector/reviews) ## AppFolio Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Relationship Management** - Lead Generation - Social Media Integration - CRM Integration **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Member Management** - Member Profiles - Member Database **Presentation** - Website Builder - MLS Integration - SEO Strategization - IDX Website **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management **Platform Branding** - Operability - Brand Management **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Platform Content** - Social Media Management - Communication Management - Website Management - Campaign Building **Platform Additional Functionality** - Reporting **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Integrations** - Integration with Real Estate CRM - Integration with Virtual Tour - Integration with Real Estate Activities Management ## Top AppFolio Alternatives - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (424 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (270 reviews) - [DoorLoop](https://www.g2.com/products/doorloop/reviews) - 4.8/5.0 (249 reviews)