I use AnyDesk daily to remote into client machines—mostly to troubleshoot issues with the software and products our company builds, set up Meta ad campaigns for clients who aren’t comfortable doing it themselves, and install new software on their systems. For that kind of hands-on support work, it’s been consistently reliable.

What I like most is how lightweight it is. The app is a tiny download and it launches almost instantly, so when a client is stuck and needs quick help, I can send them the link, they run it, read me the code, and I’m on their screen in under a minute. There’s no long install process and no account setup required on their end, which makes a big difference when the person on the other side isn’t very technical.

The connection also stays smooth even on average internet, which matters because a lot of my clients don’t have great connections. File transfer during a session is another feature I rely on all the time—I can drop installers or config files straight onto their machine instead of emailing things back and forth. Review collected by and hosted on G2.com.

Occasionally, the session quality drops or starts to lag when the client’s connection is weak, and having to reconnect in the middle of a task can be pretty annoying. Most of the time it’s the network rather than AnyDesk itself, but it still breaks the flow.

The licensing and pricing side also took some figuring out. The different tiers, and what exactly counts as a “device” or a concurrent session, weren’t very clear to me at first, and I would have appreciated a more straightforward explanation before committing. On the client side, too, walking a non-technical person through enabling unattended access permissions the first time can easily add a couple of extra minutes. Review collected by and hosted on G2.com.