G2

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

12/11/2020

"Great management for customer service centers and organizations needing 24/7 accountability"

4/5

Describe the project or task Answering Service Care helped with:

We are a healthcare company, therefore it is critical for members/clients to be able to reach a person 24/7 at our organization. This minimizes the risk for HIPPA violation and ensures messages are being answered/managed effectively the next business day. Review collected by and hosted on G2.com.

What do you like best about Answering Service Care?

The ability to see and manage missed calls and messages amongst our team to ensure all calls are being returned/answered effectively and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Answering Service Care?

We occasionally experience a lag in updates in the portal; If one colleague updates the status of a call or assigns it to them it can take some time for the portal to update, allowing time for another person to go in & edit the same message/call without any error/messaging stating this was already handled. This may be more of a server issue given our entire team is working remotely. Review collected by and hosted on G2.com.

Recommendations to others considering Answering Service Care:

This is a great application that can assist in both managing calls outside of business hours as well as managed those messages/calls amongst your team when returning to the 'office'. Review collected by and hosted on G2.com.

What problems is Answering Service Care solving and how is that benefiting you?

Ability to provide our members and clients with a human interaction every time they call us; This also works as a way for us to manage missed calls efficiently amongst our Client Services team. Review collected by and hosted on G2.com.