Jared E.
JE
Marketing Manager
Small-Business (50 or fewer emp.)
"Transforming the way we handle customer support"
5/5
What do you like best about Answer HQ?

Answer HQ has transformed how we handle customer support. With hundreds of questions now answered automatically each week, our team can focus on more complex customer needs instead of repeating the same information about our respiratory devices. The analytics have been particularly valuable - seeing what customers consistently ask has helped us identify gaps in our website content that we never would have spotted otherwise. Review collected by and hosted on G2.com.

What do you dislike about Answer HQ?

Not a dislike per say but they are a start-up so that's something to keep in mind. The level of customer service is top notch though and I never feel like my issues aren't being taken care of. Review collected by and hosted on G2.com.

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