We use Amiqus daily for client onboarding, ID verification, and AML, and what’s stood out most is how much of the process it takes off our desks and puts into the client’s hands. Rather than asking people to come in with passports and utility bills, we send a secure link by email and the client completes their photo ID and biometric check from their own phone in a few guided steps. For us, that has turned a multi-day back-and-forth into something most clients finish the same evening, and it’s also removed the awkwardness of having to chase people for documents. Review collected by and hosted on G2.com.

From a UI/UX perspective for clients, the overall flow is clean and works well for most people. However, a minority of our older or less tech-confident clients still get stuck at the biometric/liveness step—most often due to camera permission prompts or difficulty getting the right document-scanning angle. The result is the occasional support call or a check that needs to be re-sent, which slows down what is otherwise a same-day process. Clearer, in-the-moment guidance—such as a brief “what to do if your scan fails” prompt, or an obvious fallback path—would likely reduce these drop-offs. Review collected by and hosted on G2.com.