G2

Morgan D.

Chief Information Officer

Small-Business (50 or fewer emp.)

1/20/2022

"World-class Service and Team!"

5/5

What do you like best about Aloware?

The system is very thoughtfully designed, and settings are easy to configure and dial in. In addition to that, their support team is truly as good as it gets. They answer quickly and genuinely care about our experience. I also love that I set this software up over a year ago, and it just works with minimal input from me. Uptime is virtually 100%, and updates don't seem to break anything. I also really like their integration suite. From simple webhooks to full CRM connectivity, it's easy to get their platform talking to our other systems. Review collected by and hosted on G2.com.

What do you dislike about Aloware?

The User Interface color scheme is a bit overwhelming, but once you get used it, it's no big deal. I also know that they are planning to reskin the UI in the near future. Review collected by and hosted on G2.com.

Recommendations to others considering Aloware:

Use the support team to go over best practices. It can be overwhelming trying to determine how best to organize your system, and their support team goes above and beyond to explain. Review collected by and hosted on G2.com.

What problems is Aloware solving and how is that benefiting you?

Our entire company is now on a single phone system - from sales to support to HR. It's easy to transfer calls, read message transcripts, and link customer data from our CRM (Zoho) straight into the dialer. Review collected by and hosted on G2.com.