It was good working with aloware. Very convenient especially with reporting. Just few things to add with regard to the activity or agent status Review collected by and hosted on G2.com.
Not really dislike but maybe to improve, on the agent status especially on the BUSY status - if we can add up reasons why busy is being used. Something like that or maybe add a comment box to add reasons. Review collected by and hosted on G2.com.
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us — and we agree, Aloware is truly a game-changer.
We apologize for the confusion regarding the "busy" status. Reasons for it include if a rep offline, on another call, set themselves as busy intentionally, away/inactive from the app, being rung by another call or wrapping up a call that just concluded.
We count ourselves lucky for customers like you. We look forward to continually working with you in the future!