G2

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/28/2021

"Good communications and high quality support"

5/5

What do you like best about Aloware?

Easy to use platform and desktop app. All kinds of reporting and permission setup. Full IVR systems. No need to have an expensive phone system to have full control of VM, SMS and Calls. It is intuitive and whenever you need help there is a support team ready to assist you. You get more than what your are paying for. All services included are top of the line and the user interface can be used by a newb to a pro. No need for special computer skills to be able to manage your Aloware system. It also integrated to systems like hubspot, slack, etc. Improve the customer experience by integrating different contact channels from a unified desktop. It has multiple tools to guarantee customer satisfaction and monitor the operation in real time. Multiple real-time reporting views and many historical reports to effectively track operations.

For Telephone Service, working with ALOWARE has resulted in a win-win formula. Since we started, we have only received support and good disposition from ALOWARE. Without a doubt, we have found a robust platform, a professional support team and a modern infrastructure that constantly seeks innovation, generating solutions and proposals. Review collected by and hosted on G2.com.

What do you dislike about Aloware?

The filtering system on the Desktop app should have more options to only filter messages directed to the user and not all the group. It may need a bit of inclusion of new filtering options to make it easier to use and filter what messages you want to receive. Other than this the Mobile app should have more features and be more like an extra dialer and not just an exact copy of the Desktop app. It has very little options to configure. Review collected by and hosted on G2.com.

Recommendations to others considering Aloware:

Recommended using the Mobile and Desktop app. Software is stable and will require less internet usage than having the app on the browser. If using the browser Google Chrome is the best way to go. Review collected by and hosted on G2.com.

What problems is Aloware solving and how is that benefiting you?

The ability to manage all my calls, recordings, reports, VM, and SMS from one place without having to install third-party equipment or applications to have more control over everything and also being able to use a company phone number without using a second mobile.

Experience has shown us that the key to success is not only based on having a powerful application but on being able to adapt it like a glove to the demands and profiles of customers and campaigns.

That is why we wanted a technology capable of offering us agility, efficiency and flexibility, as well as guaranteeing us the possibility of connecting, both to ourselves and to our clients, from anywhere in the world. The most remarkable thing about ALOWARE is the integration of all its applications in a single tool. Review collected by and hosted on G2.com.

Response from Anthony K of Aloware

edit

Thanks for taking the time to review our industry leading Contact Center Software. We are delighted to hear that Aloware is helping you stay engaged with your leads.

Have you tried focus mode? This setting will limit communications to only contacts you’re assigned to. In addition, we’d love to hear your opinion on what capabilities we should add to the mobile version of Aloware.

Thousands of businesses rely on our powerful contact management solution every day, and its quintessential to us that this is working correctly for you. Someone on our team will also reach out to you. Thanks again for letting us know how we can help!