I like that AlayaCare is convenient and well laid out. They continuously implement new improvements and have the UAT environment. I appreciate the Zendesk support and the community aspect, which is really helpful. It's interesting to see how others might do things differently from our organization. As we continue to grow, we want to utilize AlayaCare for different approaches to scheduling and services. I also like the community and suggestions feature because if someone else has similar needs, it could be something that AlayaCare works on. Review collected by and hosted on G2.com.

I find it challenging to connect with a manager or someone for help when I need clarification or during a learning session with AlayaCare. There's a lot in the back end that we don't see, making it difficult. Sometimes implementation takes a long time, or there are changes within the AlayaCare team, like a person I'm working with changing positions or leaving. The initial setup was complicated due to the need for back end structure, requiring a lot of data input, and things sometimes not triggering right away because of issues with the system settings. Review collected by and hosted on G2.com.