G2

Ishaant H.

Senior Practice Manager

Mid-Market (51-1000 emp.)

4/13/2026

"One Platform That Does the Heavy Lifting for Our Clients"

5/5

What do you like best about aiXDR-PMAX?

The dashboard is clean and intuitive. I found my way around on day one without any hand-holding, and integrating it with our existing cloud and endpoint stack took less time than expected. Performance has been rock solid with zero impact on end-user machines, and when you factor in replacing two tools with one, the ROI made the decision a no-brainer. Onboarding support was hands-on and helpful during the initial tuning phase, and the AI is honestly the star of the show. It cuts through alert noise and flags what actually matters, so my team focuses on real threats instead of chasing ghosts all day. Review collected by and hosted on G2.com.

What do you dislike about aiXDR-PMAX?

The initial tuning phase took longer than expected, getting the AI to stop flagging our internal tools as suspicious required a fair bit of back-and-forth with support, which slowed our rollout by a couple of weeks. Some of the deeper integration settings aren't well documented, so you end up relying on the support team more than you should. The pricing works out in the long run, but the upfront onboarding effort is something smaller teams should factor in before jumping in. Review collected by and hosted on G2.com.

What problems is aiXDR-PMAX solving and how is that benefiting you?

We struggled with managing security across dozens of client environments using multiple disconnected tools; it was impossible to scale without hiring more analysts. After deploying aiXDR-PMAX, we now monitor all our clients from a single pane of glass, and the automated threat detection and response means we can handle more clients without growing the team. It's directly improved our service margins and given our clients a measurably stronger security posture, which has become a real differentiator when we're competing for new business. Review collected by and hosted on G2.com.