G2

Oswaldo O.

Supervisor

Information Technology and Services

Mid-Market (51-1000 emp.)

8/10/2026

"Accurate, On-Brand AI Support That Cut Our Service Costs in Half"

5/5

What do you like best about Aissist.io?

The absolute best part about this software is how incredibly well it understands the actual meaning behind a customer's message, even if they use casual or slightly confusing language. It looks over our technical guides and responds accurately while maintaining our exact brand tone.

The pay-per-fix pricing structure is also a massive benefit for us; instead of paying a high, rigid monthly software fee, we are charged under a dollar for each successfully completed issue, which cut our overall customer service costs in half. Additionally, their data insights dashboard is excellent. It automatically clusters and reviews customer conversations to point out hidden product bugs and customer complaints that we used to miss entirely, helping us fix product issues much faster. Review collected by and hosted on G2.com.

What do you dislike about Aissist.io?

While the automation itself is highly dependable, the settings page where you configure and train the different digital assistants is incredibly complex and takes a good week of practice to fully get used to.

Also, if our technical team changes an internal policy on our website without documenting it right away, the AI can take a few chats to naturally learn the new rule on its own. When this happens, we have to go into the system and manually refresh its core logic rules to make sure it doesn't give out outdated information, which can be slightly tedious. Review collected by and hosted on G2.com.

What problems is Aissist.io solving and how is that benefiting you?

Our main operational problem was that our helpdesk queue was constantly clogged up with basic, repetitive user issues like billing questions, password updates, and simple account changes. Because our staff had to manually answer hundreds of these simple tickets inside Zendesk every single day, our first-response times climbed to over six hours, which made our clients unhappy and left our senior technical engineers with almost no time to work on complex system bugs.

Aissist.io completely resolved this bottleneck by integrating directly into our existing support streams. Instead of using a basic chatbot that just links people to unhelpful knowledge base articles, this system acts like an actual digital staff member. It logs into our HubSpot CRM, checks our internal user records, and completely finishes the required support task from start to finish without a human agent ever needing to click on the ticket. Review collected by and hosted on G2.com.