The biggest benefit has been how much routine work it takes off the team. It keeps conversations moving without someone needing to monitor every interaction, and it usually picks up enough context to provide genuinely useful responses. Setup was relatively straightforward as well, so we were able to get started quickly without a long implementation process. Review collected by and hosted on G2.com.

There’s still some tuning required to get the responses and workflows working exactly the way we want. I’d also like more flexibility in reporting, along with the ability to customise some of the metrics we use to measure performance. Review collected by and hosted on G2.com.