It lets me set up agents the way I see fit for my organization, with multiple configuration possibilities. It’s also been a great partnership with my company. I really appreciate the governance over what users can do, with oversight on all executions. Review collected by and hosted on G2.com.

I think the marketing campaigns aren’t very good. They tend to approach things from a fear-based angle. The platform also has a very outdated design and UI, and it could be improved a lot on the design side. My main issue, though, is token efficiency. Sometimes the agents don’t seem designed to be efficient for the user, especially when it comes to the omni agent. Review collected by and hosted on G2.com.