Aircall Reviews & Product Details

It is easy to use and I have never bumped in to any issues so it is also reliable! Review collected by and hosted on G2.com.

I don't know if it is possible, but it would be of great help if there was a function that detects the number and who is calling. Today we name the numbers with either name or restaurant name, but if the number is not named it makes it harder for us to know/creates an extra step where we have to check and search manually for who is calling. Another feature that would be nice is if we could take notes in aircall, maybe leave a few sentences what the call was about or some helpful information that the next person could have use for, today we can only leave a TAG - a headline for what the call was regarding. Review collected by and hosted on G2.com.

Ik waardeer de integratie met HubSpot die Aircall biedt, omdat het mijn workflow aanzienlijk efficiënter maakt en de algehele productiviteit verbetert. Deze naadloze verbinding zorgt voor een betere beheersing van oproepen en gegevens tussen de tools, wat ongelooflijk waardevol is voor soepele operaties. Bovendien was de initiële installatie van Aircall eenvoudig en gemakkelijk, waardoor het onboardingproces probleemloos verliep. Over het algemeen verbeteren deze aspecten van Aircall mijn ervaring enorm en versterken ze de effectiviteit van het platform in mijn dagelijkse taken. Review collected by and hosted on G2.com.

Ik vind het inefficiënt om een nummer te bellen met Aircall. Momenteel vereist het te veel klikken, omdat er geen optie is om een nummer direct te slepen en neer te zetten of te kopiëren en plakken in een kiezer zonder extra stappen. Review collected by and hosted on G2.com.

Not sure what I like best yet. I still have not found the great things about it. Review collected by and hosted on G2.com.

We recently switched over to Aircall from another phone platform. It’s still very new to me, but so far, I find it a bit hard to navigate. It’s not as user-friendly as I expected, and it doesn’t seem to have everything in one place like our previous system did. You have to click through several areas to find what you’re looking for, which kind of defeats the purpose of using it. Maybe with more time and updates, it’ll become easier to use—but for now, I’m still adjusting. Review collected by and hosted on G2.com.

Impeccable quality, I highlight how easy call management has become, and the integration and implementation with our CRM, RELIABILITY AND PERFECT FUNCTIONING, I use it daily, so it is an essential tool in my work. Whenever we have had a problem, the support has been quick and effective. Review collected by and hosted on G2.com.

THE NEW VERSION, I keep using the old one because it seems much more intuitive and easy to use Review collected by and hosted on G2.com.

I appreciate Aircall for its excellent call quality, making communication with our guests clear and easy to understand. The setup process was also simple and straightforward, which I found very convenient. Their customer service stands out as well, providing a positive experience that influenced my decision to start using Aircall. Overall, these features ensure that Aircall effectively assists with our communication needs, and the outstanding call quality is a compelling reason for me to consider purchasing it again. I am very satisfied with the product, to the extent that I don't see anything that needs changing. My positive experience with Aircall is reflected in my likelihood to recommend it, which I rate as a 10 out of 10. Review collected by and hosted on G2.com.

At this moment the quality and features of Aircall is wonderful Review collected by and hosted on G2.com.

Throughout my career in the BPO industry, I've worked with various systems to handle incoming calls. Avaya, LiveAgent, Dialpad, Mitel, Zendesk, RingCentral are the ones that I remember the monst. They can fit in the good area, but they are sometimes hard to work with initially, it takes time to understand how it works correctly, how to set it up accordingly to your needs, or sometimes are even just very old stylish. But Aircall is super friendly to use. The phone setting is the easiest one so far. The call ID works perfectly 99% of the time, and it has all the necessary options right in front of you. All of this comes with a modern interface. Honestly I love it Review collected by and hosted on G2.com.

So far, I've loved the system just as it is. I cannot think of something that I dislike in this moment. The only issue that I've faced is that there seems to be a double ring with the incomming calls, but it might be a bug. Review collected by and hosted on G2.com.

I appreciate how Aircall enables me to filter contacts and personalize my interactions, making it easier to manage calls and texts using our shared number. This segmentation allows me to focus on my personal progress, which is crucial in my workflow. The ease of setup has been particularly beneficial, allowing us to seamlessly integrate Aircall into our daily operations, which is why we have consistently used it for an extended period. Additionally, I like the integration with HubSpot, which enhances my ability to make calls directly through these platforms, streamlining communication processes. Review collected by and hosted on G2.com.

I think Aircall could improve its text handling capabilities. It would be beneficial to have a filtering feature for texts similar to calls, allowing me to track missed texts without having to go through them in the same conversation thread as calls. Review collected by and hosted on G2.com.

I really value how seamlessly it integrates with CRM platforms like HubSpot. The extensive range of features and options are intuitive and user-friendly, which simplifies managing and tracking communications. I find the transcript feature particularly useful, as it eliminates the need for manual note-taking and helps save a significant amount of time. Review collected by and hosted on G2.com.

One issue is that text messages do not sync with the CRM platform our company uses. Additionally, it's not possible to send multiple test messages to a list of contacts. I also find it frustrating that I can't send ringless voice messages to contacts. Review collected by and hosted on G2.com.

I really appreciate Aircall for several reasons. First of all, it allows me to make and receive calls with remarkable simplicity, making all my professional interactions much smoother. Moreover, one of the greatest advantages of Aircall is its ability to connect me with people around the world at a reduced cost, which is extremely beneficial for my business. I also appreciate that the software consumes less internet data, allowing for a more efficient and economical use of resources. The initial installation of Aircall was very simple, which facilitated its setup without complication. Finally, I find that it integrates well with other tools like Hubspot, which further optimizes my workflow. Review collected by and hosted on G2.com.

Regarding missed calls, often there are missed calls even before the call appears on the app. Review collected by and hosted on G2.com.

I like the integration of Aircall with CRMs like HubSpot and Salesforce, which makes my workflow smoother and more efficient. I love the simplicity of Aircall and its UX/UI, which enhances my user experience by making the platform easy and intuitive to navigate. These features make me more productive compared to other software I've used in the past. Additionally, I found the initial setup of Aircall to be very easy, which saved me time and effort when onboarding to the platform. Review collected by and hosted on G2.com.

I dislike that when I leave a tag for a phone call I just made, it doesn't save until I close the call screen. If I prefer to just close the Salesforce tab in my browser instead, it doesn't get recorded, so I have to go back and tag the calls. Review collected by and hosted on G2.com.