G2

Verified User in Broadcast Media

Small-Business (50 or fewer emp.)

4/12/2022

"Ecommerce Tier 1 Support"

5/5

Describe the project or task Aidey helped with:

We outsourced our customer service to Aidey and their team. Review collected by and hosted on G2.com.

What do you like best about Aidey?

Aidey has a professional and dedicated customer support team that is well accustomed to various eCommerce platforms. They handled our customers' queries pretty well. Review collected by and hosted on G2.com.

What do you dislike about Aidey?

Nothing really on a dislike level, if there is anything that I could say is that we couldn’t start the project straight away but had to wait for a week due to Aidey’s pipeline of projects but that was OK for us as we were not under extreme time pressure to launch the service. Review collected by and hosted on G2.com.

What problems is Aidey solving and how is that benefiting you?

We outsourced our customer service to Aidey. Thanks to them, we’re able to focus on other things that are important to us. They take care of everything from answering live chats to resolving support tickets and addressing emails. Review collected by and hosted on G2.com.