G2

Verified User in Retail

Mid-Market (51-1000 emp.)

5/1/2026

"Seamless Integrations, User-Friendly UI, and Expert Support"

5/5

What do you like best about Agilence?

The Agilence team is very knowledgeable about data structure, and their application is designed to get the most out of any data you can send. The integrations were seamless and they were able to map most data on their own.

The system/UI itself is user friendly. While they are able to adapt it to your data, the core functionality of the system is standardized which allows them to provide immediate access to your data. Any member of their support team is able to quickly assist with troubleshooting, building your next big report, or sharing best practices from their experience to maximize the use of the system.

The application offers the ability to query or report off your data, set up alerts, or build dashboards. The response time is quick, and the accountability on closing alerts is a must-have for an enterprise solution. Review collected by and hosted on G2.com.

What do you dislike about Agilence?

The Agilence product team is very responsive to feature requests and actively aims to get new features in that their customers want. Obviously with a large customer base, you priority may not be theirs, but they do try to make enhancements in line with what their customers want. Review collected by and hosted on G2.com.

What problems is Agilence solving and how is that benefiting you?

Agilence allows me to fulfill core functionality for exception based reporting as it pertains to fraud and abuse in transactions/activity across our stores. Additionally, the reporting capability allows me to look at macro trends and help identify other sales reducing activity. They have made a solid foundation introducing AI, and their plans in the future to incorporate that throughout the application will position us to continue to succeed well into the future. Review collected by and hosted on G2.com.