G2

Jayesh P.

Administrative Assistant

Enterprise (> 1000 emp.)

10/22/2021

"AgentTime is the ultimate solution for company operations with industry-leading features"

5/5

What do you like best about AgentTime?

It's a unique and fast software that has all the features required at a contact center. The best thing is it becomes straightforward to schedule the staff using AgentTime (AT). It helps to increase productivity and also puts our work at ease. Managing the workforce is easy with AgentTime. It has all the industry-leading features to make your work easier. I am happy to use this excellent product and glad to recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about AgentTime?

There are compatibility issues. For example, we face slowness issues on some devices. We hope this gets fixed soon. Apart from that, they can include some more features as well. Review collected by and hosted on G2.com.

What problems is AgentTime solving and how is that benefiting you?

It has helped us in various ways and it has exceeded the expectations in terms of the performance. It delivers outstanding performance. Since we started using AgentTime, we did not require WFM team to manage the queue. All the tools in AgentTime are helpful. Managing the staff to workforce to breaks, everything is possible with the help of AgentTime. And we are happy with the results and the performance of this software. Also, it is easy and efficient to use compared to other alternatives in the market. Review collected by and hosted on G2.com.